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Comfort Suites Madison West

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#30 of 63 Hotels in Madison
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Comfort Suites Madison West
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210 Reviews from our TripAdvisor Community

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Phoenix, Az
Reviewed 26 August 2016

We stayed at the Comfort Suites as part of a family reunion in Madison. Really like the hotel. The buffet was great, pool excellent, and the overall service great. Very quiet. The beds were superior! Everyone commented on the comfort of the beds. Overall, an excellent stay.

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Helpful?
Thank csquare
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you, csquare! I will make sure to share your response with the staff. We love hearing such praise. See you on your next trip to Madison! Hospitably yours, Kristen Comfort Suites

Olney, Illinois
Reviewed 21 August 2016 via mobile

Great place to stay,clean property,comfortable beds,staff very courteous.Enjoyed happy hour and their breakfast has a variety of foods to offer.This marked my fifth stay here,as we come to Madison to visit family.

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Helpful?
Thank pollywollypj
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you so very much pollywollypj! We are happy that you continue to enjoy your stays, and are excited to see you on your sixth stay with us. Hospitably yours, Kristen Comfort Suites

Lansing, Michigan
Reviewed 18 August 2016

My young son and I stayed here for a night heading to a family get together. Good location and check in went fine, but I was hot and tired, and I was looking forward to a working air conditioner. Needless to say, the air was not working like it should and after calling the front desk, they came up to...

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Helpful?
Thank J7643XWmichelleb
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for your review J7643XWmichelleb. I am so sorry to hear that your stay was anything less than perfect. I will pass one your review to other department heads to ensure that the air conditioner and breakfast display are rectified. I would like to make this right. please contact me at kluciano@wiscohotels.com, or 608-836-3033 to personally apologies for your...

Stevens Point, Wisconsin, United States
Reviewed 16 August 2016

This hotel is on the top of my list when I come to Madison. The maintenance man was the first hotel employee and he was one of the friendliest people we have even met. He was roaming the halls with the most contagious happy attitude. I have never met anybody more guest oriented. Also, the front desk staff was awesome...

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Helpful?
Thank BALBE912
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Good day BALBE912, What an amazing review! Thank you so much for this- it makes our jobs so much more enjoyable! I definitely will make sure to pass this on to Jeff our maintenance man, as well as the rest of our lovely staff. See you next time! Hospitably yours, Kristen Comfort Suites

alabama
Reviewed 11 August 2016

My daughter and I stayed here for 4 nights and although the place was okay it could have been better. The air conditioner in our room was not working properly but I don't think the hotel staff believed me. The room was not hot but it always felt damp in the room and the air conditioner never shut off. There...

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Helpful?
Thank baseballfan08
Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Dear Guest, We greatly appreciate your review of our property. I am saddened to hear we were unable to make things right for you during your stay with us. Unfortunately during an unusual storm with heavy rains like the one we encountered, our only option is to relocate our guests that were affected. I have shared your comments with our...

Custer, Wisconsin
Reviewed 3 August 2016

We were allowed early entry to room....and the happy hour put a smile on an otherwise stressful visit to hospital. All the staff....front desk with easy directions to hospital...bartender with listening ear....breakfast personnel for efficient setup....clean room....all was good. We do have returning visits to hospital and will use this facility when we can.

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Helpful?
Thank boenski7035
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear boenski7035, As much as we would like your travels to be for enjoyable reasons, It makes us happy to hear that we put your body, and mind at easy during a stressful time. See you on your next visit to Madison! Hospitably yours, Kristen

Wisconsin
Reviewed 3 August 2016

Very nice, up to date clean room. Quiet. Very nice pool and hot tub! Very friendly and helpful staff. The free drinks from 5:00 - 7:00 is a great plus! Good breakfast with eggs and sausage. The only thing I missed in our room were room darkening curtains. The light from the parking lot and next door building kept the...

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Helpful?
Thank benfris
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi there benfris. Thank you for your recent review. It is nice to hear that you enjoyed your stay. I double checked in the room you occupied, and it looks like the room darkening curtains were hiding behind the decorative curtains on each side of the window. Sorry for the confusion of the shear curtains and decorative curtains hiding those...

Pickerington, Ohio
Reviewed 31 July 2016

I stayed at the hotel for a week on business. The rooms were okay. The housekeeping could have been better. But baby, those free drinks. And they serve the good stuff too! I'll deal with their terrible breakfast because their bar is on point!

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Helpful?
Thank LaDedra W
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you LaDedra W for your review. I am happy that you enjoyed the complimentary drinks, but am saddened that the rest of your stay was not as satisfactory. I will pass this on to our department heads to better assist me in amping up our housekeeping and breakfast amenities... We hope to see you again in the future! Best,...

Joliet, Illinois
Reviewed 24 July 2016

we had a 2 level suite reserved and Judy at the front desk said to go and see if it was cool enough as it was 90 degrees outside and that these rooms were warm in the summer, even with the air on, well sure enough the sleeping area on the upper level was quite warm and the lower level...

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Helpful?
Thank nursemom2700
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hello, nursemom2700. Thank you for your kind review. Those two story rooms do indeed get a little warm on hot days such as that! but I am happy to hear that the front desk associate got you comfortably accommodated into a one story suites. Thank you again ,and see you this winter! Hospitably yours, Kristen

Lansing, Michigan
Reviewed 23 July 2016

Stayed here for Midwest Horse Fair. Large room with comfortable bedding, chair, desk, etc. Large bathroom made getting ready in the morning easy. Newly renovated which was nice. New breakfast area and rooms. Would stay here again

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Helpful?
Thank stacy839
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hello, stacy839, Thank you so much for your kind words! Hope to see you next year for the horse fair! Best, Kristen

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 

Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717
Region: United States > Wisconsin > Madison
Price Range: $135 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Madison West staff and other travellers.
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Questions? Get answers from Comfort Suites Madison West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2-story suites are unique and fabulous. You sleep upstairs in a loft so there is virtually no noise.”
LHMI, 13 Dec 2016 | Read review
“Good for dogs.”
pugsley7, 8 Dec 2016 | Read review
“If you have allergies, request a pet-free room when making reservations.”
mom512016, 20 Nov 2016 | Read review
“Do not stay on the first floor.”
baseballfan08, 10 Aug 2016 | Read review
“There is a nice pub style restaurant across the street.”
123-Kati-2, 7 Jul 2016 | Read review
5 of 5