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Although we have stayed at GrandStay hotels elsewhere and had good experiences, this particular hotel has problems:
Check-in: Although we had booked through TripAdvisor the day before, and gotten a confirmation email from madison@grandstay, they didn't have our reservation when we got there. At first...More
Thank Tom A
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded 1 week ago
Hello Tom! I sincerely apologize that you ran into these issues when you stayed with us. I understand it was inconvenient to have the front desk let you in. The lock was promptly fixed when by maintenance but unfortunately we do not have 24-hour maintenance....More
My husband and I have stayed at this property in the past, and our experiences then were much better. We found the front desk staff to be somewhat rude. I called down to the front desk to ask for the information to access the internet,...More
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded 4 weeks ago
Thank you so much for taking the time to offer us valuable feedback on your stay. I do apologize that this most recent visit did not meet your previous expectations. There is absolutely no reason for any of our staff to come across as rude....More
Nice, quiet and clean. This is our favorite place to stay when we come for my daughter's training every six months. This time though my only complaint is the pillows were odiferous...I just didn't use them
Thank Shawn T
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded 8 May 2017
Thank you Shawn for taking the time to leave us valuable feedback! We order new pillows regularly so if you ever have an issue just let us know and we will provide brand new pillows for you. We look forward to having you back!
The hotel is clean and super comfy! The staff is awesome, very courteous and informative. The breakfast is out of this world and the bed was really comfortable! Love the fact you can cook in the room and have the option to grill out! Nice...More
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded 17 April 2017
Thank you so much for taking the time to leave us valuable feedback! We are delighted that you enjoy your time here with your family and friends. We look forward to having you back!
Stayed here for a hockey tournament. First time with this chain and I'm impressed. Room clean, services and staff excellent. Great scrambled eggs each morning. Plenty of decaf coffee. Love the suite look. Also quiet! Always a plus. My bed was super comfy and I...More
Thank Robert H
Response from Aaron P, General Manager at GrandStay Residential Suites Hotel MadisonResponded 5 April 2017
Robert, thank you so much for taking the time to let us know that you enjoyed your stay. Having your group in was a pleasure and we hope you'll all be back!
US$91 - US$154 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Business Hotel in Madison
#6 Family Hotel in Madison
Non-Smoking Rooms ,
Number of rooms
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