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JW Marriott New Orleans

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JW Marriott New Orleans
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2,223 Reviews from our TripAdvisor Community

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Showing 2,169: English reviews
Martinsburg, West Virginia
Reviewed 5 May 2015

I had the pleasure to participate in the USHUS Animal Care Expo in New Orleans the 1st week in April. I arrived from a speedy non-stop flight on Southwest and checked in without wait. The entire staff upon walking in the door was outstandingly friendly, eager to help, and efficient. My room was upgraded and the amenities were plentiful. The...

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Helpful?
Thank jjbmoondog
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear jjbmoondog, We are so happy to hear that you felt welcome at our hotel from the moment you arrived. It is wonderful that you loved your upgraded room, many amenities and concierge lounge. We truly appreciate your positive feedback. If you return to New Orleans in the future, we would be thrilled to host you again. Sincerely, Cole Wallace...

Columbia, South Carolina
Reviewed 5 May 2015

My wife and I were in New Orleans and we just completed three nights in this hotel. We had a very positive experience. The room was up to the standards one expects of this brand (good bed, bathrobe, nice amenities, etc.), the location is good and the staff was quite helpful. I was particularly impressed with the doorman, Paul. He...

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1Thank Rcovington4
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Rcovington4, It is wonderful that you and your wife enjoyed your stay with us in the French Quarter. We are overjoyed that you loved our nice guest rooms, excellent location and helpful staff. Thank you for filling us in on Paul's exemplary service as well. We are thrilled that you were able to enjoy a luxurious hotel experience with...

Richmond, Virginia, United States
Reviewed 4 May 2015

This is no reflection on the employees as everyone we met was wonderful and very friendly. when we checked into our room, our AC was not working. THey fixed it and then it would not stop working so in the middle of the night even set at 80 degrees we were freezing. You can hear the TV of the person...

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Helpful?
1Thank CloseToHomeblog
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear CloseToHomeblog, Thank you for the high praises that you gave to our outstanding team of associates in the hotel. It is great to hear that everyone that you encountered was welcoming and friendly. Please accept our apology for the other issues that diminished your overall experience. We hope that the isolated incidents that you experienced will not prevent you...

Atlanta, Georgia
Reviewed 4 May 2015 via mobile

Our stay at the JW Marriott was fantastic. Great service all around. Everyone was extremely friendly and very helpful. The highlight of our stay there was Paul who is the bellhop. He went above and beyond to make sure things were handled for us during our stay. He was extremely helpful with getting our bike rentals returned. We will stay...

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Helpful?
Thank JLL895
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear JLL895, Thank you for letting us know about how fantastic your experience was at the JW Marriott New Orleans. We are thrilled that you loved our exceptional service, especially from our bellhop, Paul. We truly appreciate you letting us know about his terrific hospitality. Should you travel to New Orleans in the future, we hope to welcome you back....

Reviewed 3 May 2015 via mobile

Perfect Great stay at the JW! Staff were all very friendly and accommodating, especially the young lady in the coffee bar (sorry, I didn't get your name!), and Paul, the Doorman, even in the last hour of his shift after two weeks without a day off! Very nice property, comfortable rooms, casual feel, right across the street from the French...

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1Thank BillMDenver
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear BillMDenver, It is great to hear that you enjoyed every minute of your stay with us for Jazz Fest this year. Thank you for taking time out of your day to share your review with us. We could not be happier that you found our staff accommodating, our rooms comfortable and our French Quarter location ideal. Thank you for...

alpharetta
Reviewed 3 May 2015

This was a nice hotel (clean, comfortable, nice amenities) in a great location. The room was near elevator and the mechanical noise was non-stop and loud. They charged $18 extra for internet on a $380 a night room, please!

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2Thank John K
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear John K., We are pleased to hear that you felt the hotel was clean, the amenities nice and our location was great for you. It is definitely easy to get around to see all that New Orleans has to offer that is just steps from our door. Please accept my apology for the noise from the elevator. We hope...

New Jersey
Reviewed 1 May 2015

Now there is nothing wrong with "average" except when you are staying at what you hope would be a step up from other hotels. Stayed here this past week during a conference. Staff was always very pleasant and the room was always clean. Having said that our problems were with shower and the dead bolt on the room door. The...

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Helpful?
Thank galvirgo
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Galvirgo, Thank you for taking the time to offer a review of the JW New Orleans. We happy to hear that our staff is pleasant and your guest room was clean. We consider this the basics of what we do as a hotel when a guest chooses our hotel. We agree with you that average is just not good...

Dallas, Texas
Reviewed 1 May 2015

The good - - the hotel is in a great location right on Canal Street near the French quarter. - The valets were great! Always helpful, friendly, especially Ryan. - the front desk staff, the concierge, and the executive lounge staff were all great. Customer service goes a long way in my book, and this hotel staff does it right....

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2Thank CbinBigD
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear CbinBigD, Thank you for your kind words regarding our team of assocciate, our outstanding location and our fitness center. We are thrilled we were able to give you a room with a great view. We are disappointed that we did not meet your 100% of your expectations. Your feedback very valuable to helping us improve our building and the...

Laurel, Maryland
Reviewed 30 April 2015

We needed a hotel for one night before moving to a time-share apartment around the corner for our annual Jazz Fest trip to New Orleans, and the JW Marriott fit the bill -- one of the few in the CBD or French Quarter that doesn't seem to price-gouge for this high-demand weekend. We've stayed here when it was a Le...

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Helpful?
Thank RedSabre
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear RedSabre, We could not be happier to hear that you loved your short stay at our hotel. We are thrilled that you found our property to be elegant and comfortable, our accommodating staff, and our French Quarter location. It is great to hear that you enjoyed your surprise amenity. Should you travel to New Orleans again in the future,...

Reviewed 30 April 2015 via mobile

I love Marriott because there is a variety of hotel options; however. As a category 8 I expected a higher quality experience than usual. First the positives: The location is great. The service staff friendly. Food pretty good. The negatives: My biggest complaint is that the lobby, executive are, hallways and even the room were on the dirty side. I'm...

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Helpful?
1Thank Angie B
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Angie B, We are happy to note the 3 positives that you indicated in your review. We could not agree with you more. Our location, our staff and the food we offer are things we are proud of. I am howver, disappointed that our team missed important cleanliness details in the lobby, executive lounge and the hallways. I will...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about JW Marriott New Orleans

Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $255 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#16 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott New Orleans staff and other travellers.
37 questions
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Questions? Get answers from JW Marriott New Orleans staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always request a high floor to avoid street noise.”
 of 5 bubbles 144man, 26 Mar 2017 | Read review
“upper floors are quieter”
 of 5 bubbles dcfiread, 13 Mar 2017 | Read review
“the higher the floor and ask for a french quarter view we were floor 23 and it was perfect.”
 of 5 bubbles mickey4404, 11 Mar 2017 | Read review
“Higher floors give a little better view, but no escape from street noise.”
 of 5 bubbles EricL582, 4 Mar 2017 | Read review
“Higher floors rooms are updated ask for upgrage rooms with a view”
 of 5 bubbles mariasA3807RT, 1 Mar 2017 | Read review
5 of 5