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Quality Inn & Suites Maison St. Charles

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Quality Inn & Suites Maison St. Charles
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967 Reviews from our TripAdvisor Community

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Showing 937: English reviews
Reviewed 1 week ago via mobile

This is not a good motel. We were not comfortable here at all. We brought in the new year in New Orleans and while the city is vibrant and fun, returning here at night was a true let down. We traveled with a large group and the sugar bowl was in town so we couldn't easily transfer to another hotel....

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1Thank MyFeetTravel
San Pedro, Belize
Reviewed 1 week ago

It is really to bad that this place is so poorly run since I liked the location. On arrival I looked at the bed and the comforter was filthy (dirty from hand prints and make up) and not mattress pad. A thin sheet between me and the bodily fluid from the last person - gross. When I called down they...

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Helpful?
Thank SunnyDaysInBelize
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for bring these items to our attention and rest assured that our management team will be reviewing and following up on each of the issues that you raised as this is not acceptable. We appreciate your bringing this to our attention and hope that you will consider trying us again on future visits as our location on St....

Reviewed 1 week ago

OK, so I spent a few days with some friends of mine there before heading off on a cruise. The place is basically okay, the breakfast is pretty darned good, actually, but there were a few little things that bugged me. First off, my key card went dead about halfway through the visit. They replaced it quickly, but still, what...

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Thank Kelly L
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for taking the time to review your stay. To answer your over-riding question of how you mess up curtains is simple. You hire an interior decorator who explains to you what is aesthetically pleasing and you go with it. We will certainly heed your advice and take a good long...

Arlington, Texas
Reviewed 2 weeks ago

We've have stayed at the motel before because it is close to family and on the trolley line. And it is a motel really not a hotel despite the way it looks from the front. So be prepared to walk a ways to your room in rain, cold or heat. We had been satisfied before but this place has changed...

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Helpful?
Thank GoWithDeb
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for your continued loyalty to the Maison St. Charles Hotel and for taking the time to review your recent stay with us. I apologize that you were not able to speak to a Manager in a prompt amount of time but we do have an extensive Manager on Duty Program with someone available 24 hours a day to...

Norman, Oklahoma
Reviewed 2 weeks ago

The staff was very friendly and accommodating at every interaction. We were able to get a early check in as out fly got us there in the morning (this was much appreciated, as we need a nap). The only knocks was the hot water was not even "warm" the entire 1st day, but the second day the hotel was less...

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Helpful?
Thank Josh W
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to review your recent stay at the Maison St. Charles Hotel and for letting us know how much you enjoyed your stay. Our location in the heart of the New Orleans Garden District makes us one of the most sought after hotels in the Crescent City. Thank you for your review and we look...

Reviewed 2 weeks ago

When we first arrived to the hotel, we couldn't figure out where to park to check in. So we decided to park at the Wendy's next door. Finally get checked in and they tell us it is valet parking only and it's $27 a DAY. Once we pulled up to the valet, the actual valet guy is no where to...

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Thank Contacts D
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel on your recent New Years visit and for taking the time to tell us about your experience during your stay. Parking as you know is an issue with all hotels in New Orleans and it is no different here as we rent the lots and are actually at the mercy of...

Hinesville, Georgia
Reviewed 3 weeks ago

My wife and I came to New Orleans for our Christmas Vacation, Hotel was easy to find Staff was wonderful. Loved the fact the Streetcar was pretty much right out front. Was pretty cool we stayed in the older part of the Hotel Modern things put into the old building really neat. Only complaint our shower could have been hotter.

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Thank SparkytheRoadDawg
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to tell us all about your recent stay and how much you enjoyed having the streetcar right in front of the hotel. We were thrilled to have you over the Christmas holidays and look forward to having you again in 2017. Laissez les bon temps rouler!

Hoover, Alabama, United States
Reviewed 11 December 2016 via mobile

My wife and I stayed here this week on our two year anniversary trip and enjoyed our stay. The staff was very friendly and made us feel welcome. There was a hiccup one day wher. Housekeeping didn't clean our room or bring us towels but management tool care of the issue and issued us a credit for it. Top to...

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Thank Brian W
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for taking the time to tell us all about your stay. We love finding about any hiccups that occur so that we can take care of them to your satisfaction prior to you leaving. Thank you for your loyalty and we look forward to serving you on future visits to...

Vincent, Alabama
Reviewed 8 December 2016 via mobile

Conveniently located on the St. Charles streetcar line (two stops down from Lee Circle towards Tulane) the Maison St. Charles hotel is a great place for a vacation getaway. Medium-sized with a boutique or b&b feel (without the squeaky old stairs and micro-sized rooms) this hotel was recently purchased by Quality Inn and Suites. But, that hasn't taken any of...

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Thank Samantha W
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking advantage of the opportunity to come and stay with us at the Maison St. Charles Hotel before Christmas. Our staff takes care of the property as if it is their own home and then treat every guest as though they are a personal guest of theirs. That little extra-special touch of Southern Hospitality makes every stay...

Frederick, Maryland
Reviewed 7 December 2016

My husband and I came down for a getaway. This was our first trip to new orleans. He liked the look of the hotel and I liked the price so we booked it. The location turned out to be great for us. We saw the city on foot and we were able to walk to the riverfront, the garden district,...

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Thank Stephanie W
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for taking the time to review your stay. Many guests such as yourself find the Hotel to be a hidden gem in the heart of the New Orleans Garden District with easy access to all that the city has to offer. We appreciate your loyalty and look forward to seeing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 

Additional Information about Quality Inn & Suites Maison St. Charles

Address: 1319 St. Charles Avenue, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans
Price Range: $156 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Maison St. Charles 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Maison St. Charles staff and other travellers.
25 questions
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Las Cruces, New Mexico
Pittsburgh, Pennsylvania
over a year ago
Gresham, Oregon
over a year ago

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Questions? Get answers from Quality Inn & Suites Maison St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider opting for a second-floor room, especially on times when drunken revelers are wont to be about.”
 of 5 bubbles O8803CVkellyl, 9 Jan 2017 | Read review
“Stay somewhere else”
 of 5 bubbles GoWithDeb, 7 Jan 2017 | Read review
“The rooms near the pool smell of chlorine, so ask for the garden instead.”
 of 5 bubbles 266viennal, 20 Nov 2016 | Read review
“Do not get a room anywhere near the elevators!”
 of 5 bubbles AlbertaJoyW, 8 Nov 2016 | Read review
“First floor right across from the breakfast room was great, nice patio for relaxing/meals.”
 of 5 bubbles 839carols, 6 Nov 2016 | Read review
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