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Hilton Garden Inn New Orleans Convention Center

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Traveller (183)
Room & Suite (106)
Pool & Beach (10)
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Overview
  • Excellent40%
  • Very good33%
  • Average14%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(161 reviews)
“french quarter”(253 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn New Orleans Convention Center
Special Offer: Bed N' Breakfast Offer
Hotel deals
Offers from Hilton Garden Inn New Orleans Convention Center
Special Offer: Bed N' Breakfast Offer
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,463)
There are newer reviews for Hilton Garden Inn New Orleans Convention Center
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1,414 results
Traveller rating
542
470
198
126
78
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542
470
198
126
78
Show reviews that mention
All reviewsfront deskfrench quarterwarehouse districtnice hotelcruise terminalbreakfast buffetwwii museumattending a conferencevalet parking iswalking distancevalet servicewould stay here againenjoyed my stayfew blocksmardi grasrooftop poolbourbon street
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11 - 15 of 1,414 reviews
Reviewed 1 week ago

My vechical was damaged in their care and wasn't fixed like the manger promised, they tried to charge my card four times for three different amounts, and then tried to say I was smoking in the room at check out time. I've stayed at several...More

Review collected in partnership with Hilton Garden Inn
Thank parisntonya
Response from Jermie H, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 1 week ago

Good Morning, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that...More

Reviewed 2 weeks ago

The hotel is located close to the convention center. There are plenty of free parking around the hotel and there is a 24hr parking garage right across the hotel for $18/day. The reception and concierge staff are very friendly and helpful. They gave us a...More

Thank SujanV
Reviewed 2 weeks ago via mobile

This hotel is in a perfect location for cruisers! It is directly across the street you couldn’t ask for better. We only stayed one night but our room was spotless and the staff at check in was wonderful with checking us in a little early....More

Thank Jbrooks23
Reviewed 2 weeks ago via mobile

I had read the reviews and almost changed my reservation to another hotel, but I didn’t. We are 3 nights into a 4 night stay. Our trash cans were emptied for the first time today even though they were overflowing (see photo). We have a...More

Thank Lisa T
Response from Jermie H, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 2 weeks ago

Good Morning, I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your...More

Reviewed 2 weeks ago

Customer service was not at all satisfying. I was charged for 2 rooms after confirming with the supervisor which credit cards to charge to what rooms. While they were fixing the double charge issue, the front desk agent authorized my card again for $100 incidentals....More

Thank vwillis150
Response from Jermie H, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 2 weeks ago

Good Morning, First, I would like to apologize for the serious inconvenience you had a our hotel. We are all about customer service at our hotel. I am disappointed in my staff for not providing you with a great experience. I will be sure to...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$105 - US$403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in New Orleans
#39 Family Hotel in New Orleans
#56 Romantic Hotel in New Orleans
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in New Orleans
#39 Family Hotel in New Orleans
#56 Romantic Hotel in New Orleans
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (183)
Room & Suite (106)
Pool & Beach (10)
Dining (8)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Nearby
Arts District / Warehouse District
Once a thriving industrial zone, today this district
is home to a buzzing arts scene with an amazing
assortment of galleries, boutiques, and studios having
moved in and set up shop throughout the disused
warehouses for which the area is so well known. Much
of the art you'll come across here is local in scope,
ownership and inspiration. However, among the many old
brick warehouses are modern structures of steel and
...More
Questions & Answers
Ask a question
Lisa T
24 May 2018|
AnswerShow all 3 answers
Response from Jermie H | Property representative |
Good Morning!!! Yes, we are about to go through a renovation starting next week. I am sorry for the inconvenience.
0
Votes
angie b
30 January 2018|
AnswerShow all 5 answers
Response from K2924IPmarting | Reviewed this property |
yes absolutely . well located, clean service friendly and so much going on right near it
0
Votes
Room Tips
"Low floor if you need free wifi."
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"Enjoyed a room on the second floor"
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"Very close to the convention center. Safe, easy walk."
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"Avoid Hilton at all costs"
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