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Hilton Garden Inn New Orleans Convention Center

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1,077 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New Orleans Convention Center
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Showing 1,038: English reviews
New Orleans, Louisiana
Reviewed 25 May 2016

Average at best. The valet guys always greeted me pleasantly and the maintenance guys got me in my room quickly when I got locked out. The front desk person did not have a good personality and was very abrupt to the customer preceding me. The housekeeper did not clean regularly and could not speak English. Not good quality for a...

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Helpful?
Thank 721lynv
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your stay with us. I am so glad that we were able to assist you quickly when you were locked out of your room and I am glad that our Valet staff was accommodating. I am very sorry to hear about your Front Office experience though. Please accept my sincerest apologies. I hope that one day...

Fresno, United States
Reviewed 23 May 2016

Walking distance to convention center is the best about this hotel. Housekeeper ate a bar of chocholate in my room and left it there. Check out was smooth and taxi was in front of the hotel all the time.

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Helpful?
Thank Naoko K
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your feedback with us. I am so glad that you enjoyed our location and had a fabulous check in! I am so sorry to hear about the issue you encountered with the chocolate bar. Please accept my sincerest apologies for this matter. I hope that one day we are given the opportunity to turn that situation...

wentzville, United States
Reviewed 23 May 2016

Easy walk to the convention, mall, river walk and a lot of food. There are a lot of places to eat that are tucked one street behind hotel. Staff was very nice but the walk to the French 1/4 is a little far if you are planning on doing it every day.

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Helpful?
Thank Sue M
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us. I am so glad that you enjoyed our locations and friendly staff. Thank you for your insight regarding the distance to the French Quarter. I would recommend taking a cab or an uber if you are planning on walking to the French Quarter more than one day. Not only is it...

Los Angeles, California
Reviewed 23 May 2016

Poor, poor service from disinterested staff. Property is average HGI. Staff far below average. With the exception of an engineer who responded to a problem with a door (response: "it's New Orleans") nobody cared. They frequently didn't even pick up the phone on the "guest services line." No maid service 1 day out of 4, no towels 2 out of...

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Helpful?
Thank cs4usc
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us. I am very sorry to hear that you did not have the best experience with us and the service you received was less than stellar. There is also no excuse for the lack of housekeeping service you received. I cannot express how incredibly sorry I am for the time that you...

Atlanta, Georgia
Reviewed 22 May 2016

Very nice hotel. Clean location great for convention. Coffee in morning in lobby was great! Breakfast Buffett fresh and cooked to order. Rooms very clean and staff helpful. Check in processs efficient.

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Helpful?
Thank P5267GHkarenb
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us! We are so pleased that you were satisfied with your time here and are looking forward to welcoming you back! Best Wishes!

Bengaluru, India
Reviewed 21 May 2016 via mobile

I am used to stay in Marriott, but decided to try Hilton this time. To be honest, this is a true business hotel. Extremely helpful and friendly staff. Clean and spacious rooms. The room was suitable for me to work and be focused. Definitely 5/5.

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Helpful?
Thank adityagupta1391
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your stay with us. I am so glad that you enjoyed everything including our excellent service and staffing. We sincerely appreciate your feedback and hope your travels bring you back to us! Take Care!

Las Vegas, Nevada
Reviewed 20 May 2016

By far the best value close to the convention center. Short walk to restaurants and bars. The rooms were clean and the bedding was very comfortable. There are definitely closer hotels to The French Quarter, this one is great for the Conventions.

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Helpful?
Thank jnograce
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your feedback with us! I am so glad that you enjoyed your stay so much especially since you were here on business. We greatly appreciate your feedback and are looking forward to your next stay with us.

Hattiesburg, Mississippi, United States
Reviewed 19 May 2016

I travel for business all the time and stay in Hilton hotels. So if you have stayed in any Hilton Garden, you know what this hotel looks like. Just a much more expensive, larger version. The location is good. Right across from the convention center about a mile from the quarter. The location is quieter than FQ hotels. The service...

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Helpful?
Thank Stacey T
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us. I am pleased that you enjoyed your stay but am very sorry to hear that you were dissatisfied with the parking. We do offer packages that include the parking in the rate which I believe it great for anyone bringing in a vehicle. Please keep this in mind the next time...

robertsdale, United States
Reviewed 18 May 2016

It is not a fancy hotel. The location is great and easy to get to. The rooms could have been cleaner; some of the corners had accumulated some dust. The employees were amazing and helpful. We ate dinner in the restaurant. The food was delicious but the dessert that was advertised in the rooms was not available.

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Helpful?
Thank Amanda B
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us. I am so glad that you enjoyed your stay but I am sorry to hear of your concerns. I can assure you that these setbacks do not meet our hotel standards nor mine. Please reach out to us if there is anything further we can assist you with. Thank you for...

Austin, Texas
Reviewed 18 May 2016

We booked this hotel on advice from friends who had been there. They gave us a good senior discount and really good customer service. The rooms were clean and the rooftop pool was amazing at night. The hotel restaurant had good choices and was tasty. The breakfast buffet was also a good deal. I would stay here again.

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Helpful?
Thank buxtrip
Erica D, Social Media Marketing Executive at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you so much for sharing your stay! I am so glad that you enjoyed our amenities including our rooftop pool, customer service, and onsite restaurant! We are already looking forward to your next stay with us!

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Staying in Arts District / Warehouse District

Neighbourhood Profile
Arts District / Warehouse District
Once a thriving industrial zone, today this district is home to a buzzing arts scene with an amazing assortment of galleries, boutiques, and studios having moved in and set up shop throughout the disused warehouses for which the area is so well known. Much of the art you'll come across here is local in scope, ownership and inspiration. However, among the many old brick warehouses are modern structures of steel and glass housing large-scale cultural institutions of national prominence such as the National World War II Museum, the Contemporary Arts Center, and the Ogden Museum of Southern Art. Just as eye catching as what’s on view inside the galleries and museums is the chance to see your ship come in at the Julia Street Cruise Terminal, which serves as a wistful reminder of the city’s historic maritime prominence.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn New Orleans Convention Center

Address: 1001 S Peters St, New Orleans, LA 70130-1725
Region: United States > Louisiana > New Orleans > Arts District / Warehouse District
Price Range: $148 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New Orleans Convention Center 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Hotel New Orleans
Hilton New Orleans
New Orleans Hilton
Hotel Style:
#30 Business Hotel in New Orleans
#56 Romantic Hotel in New Orleans
#59 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New Orleans Convention Center staff and other travellers.
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Questions? Get answers from Hilton Garden Inn New Orleans Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location for the convention center”
 of 5 bubbles donnyleprechaun, 26 Nov 2016 | Read review
“Don't stay here”
 of 5 bubbles AlibertineNewOrleans, 23 Nov 2016 | Read review
“All the rooms were quite and nice!”
 of 5 bubbles BatonRougeLiz, 20 Nov 2016 | Read review
“Rooms in the back are quieter on the weekend”
 of 5 bubbles merylm2014, 17 Nov 2016 | Read review
“505 had nice view of bridge.”
 of 5 bubbles Edgewood_Ave, 6 Nov 2016 | Read review
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