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Hilton Garden Inn New Orleans Convention Center

1,358 reviews
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Traveller (138)
Room & Suite (79)
Pool & Beach (10)
Overview
  • Excellent40%
  • Very good34%
  • Average13%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(150 reviews)
“french quarter”(237 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Rooms
24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,358)Write a Review
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Show reviews that mention
All reviewsfront deskfrench quarterwarehouse districtcruise terminalnice hotelbreakfast buffetwwii museumwithin walking distancevalet parkingvalet servicewould stay here againenjoyed my staymardi grasfew blocksbourbon streethginola
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21 - 25 of 1,312 reviews
Reviewed 5 November 2017

Good location to Convention Center but food not competitive with other similar hotel chains. The public areas of lobby were modest. The breakfast offerings and atmosphere was sub par. The desk staff was friendly. However location was perfect for this business tripMore

Review collected in partnership with Hilton Garden Inn
Thank Gail J
Response from Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 7 November 2017

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did...More

Reviewed 5 November 2017

...you don’t want to get a good night sleep. All rooms on the back side of the hotel get to listen to bass heavy music from the club next door. Don’t worry, the music usually ends around 4:30am so you can still get a few...More

Review collected in partnership with Hilton Garden Inn
Thank Matt M
Response from Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 7 November 2017

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do...More

Reviewed 4 November 2017

Staff are not friendly and the breakfast is disorganized and very stereotype. Empty fruits dishes empty juice nothing gets replaced for ages!! Guest have to wait and wait and wait!! Very poor customer service. Room service is very poor as well. I just called in...More

Thank Hilarian_S
Response from Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 5 November 2017

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do...More

Reviewed 4 November 2017

Helpful employees and nice room for a reasonable price (Hilton's web site has higher prices than many other web sites, several times, and other locations too), so by walking around a mile each way, saved much money, including taxes, by staying at a Hilton Garden...More

Thank Alohajon
Reviewed 2 November 2017

Tired Hotel. Diamond member with Hilton, rooms not made up, maintenance issues never fixed, disorganized check in, poor breakfast Each member in our travel part had issues that were not resolved Would never stay here, very dissapointingMore

Thank Mike B
Response from Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention CenterResponded 3 November 2017

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do...More

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Traveller (138)
Room & Suite (79)
Pool & Beach (10)
Dining (8)
Hotel & Grounds (63)
Bathroom (19)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$104 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in New Orleans
#39 Family Hotel in New Orleans
#56 Romantic Hotel in New Orleans
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in New Orleans
#39 Family Hotel in New Orleans
#56 Romantic Hotel in New Orleans
Room types
Suites, Non-Smoking Rooms, Family Rooms
Nearby
Arts District / Warehouse District
Once a thriving industrial zone, today this district
is home to a buzzing arts scene with an amazing
assortment of galleries, boutiques, and studios having
moved in and set up shop throughout the disused
warehouses for which the area is so well known. Much
of the art you'll come across here is local in scope,
ownership and inspiration. However, among the many old
brick warehouses are modern structures of steel and
...More
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