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2031 Saint Charles Ave, New Orleans, LA 70130-7101
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
US$279
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Free cancellation until 27/12/21
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Booking.com
US$279
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Free cancellation until 27/12/21
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Priceline
US$269
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Free cancellation until 26/12/21
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Hotels.comUS$279
eDreamsUS$279
Trip.comUS$319
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (431)
Room & Suite (178)
Videos (2)
What is Travellers’ Choice?
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What you can expect during your stay
  • Regularly sanitised high-traffic areas
Updated 05/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 181 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs. A sanctuary where both visitors and locals mix it up, the re-imagined Pontchartrain offers four restaurant and bar options, including a breathtaking-view new rooftop bar and lounge. Whether you are looking for a transportive vacation, in town for a business affair, or here for an extended stay, the Pontchartrain is an only in New Orleans stay, providing comfort in a city that prides itself on making everyone feel at home. -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2019 Reader’s Choice Awards; -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2018 Reader’s Choice Awards 2020; -Fodor’s Travel 100 best hotels in the world; -Named the #1“Best Hotel Restaurant” in the country according to USA TODAY 10BEST Readers’ Choice 2019; -Rated one of the best new hotels in the world by Travel and Leisure
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Wifi
Restaurant
Breakfast available
Rooftop bar
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish
1056Reviews32Q+A100Room tips
Traveller rating
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Popular mentions
cdb3132020 wrote a review Aug 2021
Madison, Mississippi1 contribution
This was our (my wife and mine’s) 1st stay at The Pontchartrain and we couldn’t have been more pleased. The staff was exceptional, the corner room spacious and comfortable, and the hotel location convenient. I’ve stayed at many different N.O hotels but this is now our favorite and we look forward to returning soon. Just sorry our trip was cut short due to Ida but we’ll be back for sure.
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Date of stay: August 2021
Value
Location
Service
Room Tip: We were provided a corner room with spectacular views!
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Rebecca F wrote a review Sep 2020
Clearwater, Florida19 contributions29 helpful votes
Hotel's Favourite
My stay was fabulous. The Ponchartrain is definitely a gem in the Garden District. Upscale and classy in every sense of the word. What makes this hotel shimmer and shine are the employees. Front desk personnel Josh and Jerry always ready with a smile and great advice. Freddie, Mike, and Lindsay always pleasant and I enjoyed my chats with them. They made me feel not only like a welcome guest but a friend. I will never forget this trip and can't wait until I return to the history, beauty and hospitality that is the Ponchartrain Hotel.
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
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Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 29 Sep 2020
Dear RebeccaF266, Thanks for staying with us. We appreciate your positive feedback about our team! We hope to welcome you back soon! All the best, Cody Bertone General Manager
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Micheline B wrote a review Aug 2021
Chesapeake, Virginia3 contributions1 helpful vote
The staff was exceptional. The hotel is pet friendly and due to this fact I truly believe the hotel wasn't quite up to par. The silver whistle....Marilyn was our server she was delightful. Keron was a doorman classy little fellow, he stopped traffic so we could cross the street to the cable car The suite was good...Molly gave us an upgrade. And that's that. Thank you, Michelle from Chesapeake Va.
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Date of stay: August 2021Trip type: Travelled with friends
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Patricia wrote a review Aug 2021
1 contribution
This was one of the best hotels I have stayed in, From making the reservation to checking us in, everyone was very friendly and helpful. Once there the room and hotel were a great atmosphere, everyone remembered our name and there was great food and bars right there. It is also right by the trolly, so getting around was easy. I give a shout out to Brittany, Molly, Kelsey, Menard and Aire!!!
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: All rooms are somewhat different. My room had a great view of the city even on the 4 th floor
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 5 weeks ago
Dear GrandmaMex, Thank you for choosing to stay at The Pontchartrain Hotel! We're thrilled that you enjoyed your experience and invite you to visit us again in the future. Best regards, Joshua Robichaux General Manager
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Tourist297253 wrote a review Aug 2021
1 contribution
We had a great stay dropping off our son at Tulane. I can’t thank Brittany, the manager, enough for helping me out with all my needs including laundry. She went above and beyond in customer service!!5 star service! The rooms were like a small apartment and very roomy.
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Date of stay: August 2021Trip type: Travelled with family
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Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 17 Aug 2021
Dear Tourist297253, Thank you for choosing to stay at The Pontchartrain Hotel! We're thrilled that you enjoyed your experience and invite you to visit us again in the future. Best regards, Joshua Robichaux General Manager
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PRICE RANGE
US$128 - US$413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.2 km), Hot Tin (0.02 km), and Avenue Pub (0.3 km).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Houston's, and Mr. John's Steakhouse.
Are there opportunities to exercise at The Pontchartrain Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.