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AC Hotel New Orleans Bourbon / French Quarter Area

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AC Hotel New Orleans Bourbon \/ French Quarter Area
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625 Reviews from our TripAdvisor Community

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There are newer reviews for AC Hotel New Orleans Bourbon / French Quarter Area
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Showing 606: English reviews
Manila, Philippines
Reviewed 15 November 2016 via mobile

The hotel is in a very good location in terms of proximity to Bourbon and Canal streets (as in one block away). The hotel is ultra modern and the hallways feel very 'cold' and dark. When I say cold I do not mean temperature. Some of the staff are very nice and some can act disinterested and can make you...

Thank MLRtravel
Management response:

MLRtravel, I am so sorry to hear you were not provided a "WOW" experience while staying with us. That is certainly our goal with each guest that walks in our doors. I do appreciate the feedback and will certainly share it with the appropriate teams. Thanks for staying with us and I hope you give us another try in the...

Jacksonville, Florida
Reviewed 12 November 2016

If this is a typical AC, I will not be staying at another one. Staff at the front desk left much to be desired. Room was clean but the bathroom was not designed properly. A square sink had built up in the corners. Light switch on inside wall - no way to put it on the outside wall. Bathtub had...

Thank lynn10749
Management response:

lynn10749, Thank you for the feedback and for staying with us. Wowing each guest is our number one priority and we obviously fell short during your stay. I will ensure we use this as a learning tool for the team. We hope you give us another try the next time you visit New Orleans! Skip Adams General Manager

Antioch, California
Reviewed 9 November 2016

Not on the high end of hotels but great hotel for the price, only a block walk to the French quarter but far enough away you do not hear the noise. The public transportation is right outside the hotel and gets you to sightsee most of the city for only $3.00 for a 24 hour pass, a good deal for...

Thank 846Rascal26
Reviewed 9 November 2016

My husband and I were in town for 4 days for a friends wedding. I have been to New Orleans well over a dozen times and this is the first time we've stayed here. It will definitely be our last. Our first room was so narrow and small and we were stunned that there is NO closet (just a metal...

Thank Safrona Renee O
Management response:

Safrona Renee O, I am so sorry to hear about your poor experience in our hotel. I would love the opportunity to speak with you directly regarding these issues. Please reach out to me at 504-962-0704 or Skip.Adams@achotelbourbon.com. Thanks so much and I look forward to speaking with you! Skip Adams General Manager

Olive Branch, Mississippi
Reviewed 7 November 2016 via mobile

We enjoyed our weekend girls trip stay at the AC Hotel. The hotel is very nice with modern rooms. There was not very much room to get ready for 3 girls. The hotel did not have a closet in our room. It was a very small rack to hang clothes on above a safe. The hotel offered free coffee in...

Thank akm4380
Jersey City, New Jersey
Reviewed 30 October 2016 via mobile

This place is really close to bourbon street. Its modern and in a pretty safe area. The room we had, didn't have windows so it could have better lighting. Also would be nice if they had a pool instead of the lounge area. I like that it had USB ports along with regular outlets. It was clean and the showers...

Thank mayjal
Ponte Vedra Beach, Florida
Reviewed 26 October 2016 via mobile

Saw several questionable reviews about this hotel but decided stay anyway; price was competitive which was the primary driver. Hotel was renovated and given a euro minimalist look and feel; as a Platinum member was given a room on the 8th floor; nice room; completely renovated; 2 minor issues; my room smells a little musty; slight smoky smell; 1 elevator...

Thank harnett95
Seattle, Washington
Reviewed 22 October 2016

We spent 5 days in NOLA, our first visit, and we LOVED it. We stayed at the AC Hotel, after searching for a reasonable priced hotel in a location close or in the French Quarter. We were not disappointed in this hotel. It is a beautiful hotel in a very good location, only a block and a half from Bourbon...

Thank Janis W
Silver City, New Mexico
Reviewed 19 October 2016

Good location, just 2 blocks outside the Quarter, although the walk along Carondelet can be seedy, especially early in the morning. An impressive façade gives a clean, contemporary feel, which is reinforced by the lobby and bar area. The staff was helpful during our stay, although a little aloof. I'm not sure what being a "European-style hotel" means in this...

Thank NewOdysseus
Reviewed 19 October 2016 via mobile

The walls of our room were extremely thin - we could hear everything in the next room and people passing in the hallway. One morning we were woken up at 7am by maintenance working loudly on the ice dispenser outside the room. It was impossible to find a setting on the AC that wasn't either stifling or freezing. The staff...

Thank Near P
Management response:

Near P, Thank you so much for staying with us and providing the feedback. I have shared this with the appropriate teams to ensure that we address appropriately. We greatly appreciate your business and hope you try us out again in the future! Skip Adams General Manager

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Connect to the city in a completely new way at the AC Hotel New Orleans Bourbon in the French Quarter Area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans, LA. Stretched over eight floors, our 220 hotel rooms offer modern style and functional comfort with a touch of downtown flair. Thoughtful and intuitive amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs featuring premium movie channels and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout the hotel, and stay energized with a workout in our fitness center. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike. And while we want you feel welcome at the hotel, we also encourage you to explore; the French Quarter and the Warehouse district are right on our doorstep. Ready for an immersive and authentic travel experience here in New Orleans' most iconic neighborhood? Plan your urban adventure at the AC Hotel New Orleans Bourbon, where personalized service and a modern mindset define us. ... more   less 

Additional Information about AC Hotel New Orleans Bourbon / French Quarter Area

Address: 221 Carondelet St, New Orleans, LA 70130-3002 (Formerly Cotton Exchange Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $176 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel New Orleans Bourbon / French Quarter Area 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#30 Luxury Hotel in New Orleans
#36 Business Hotel in New Orleans
#61 Romantic Hotel in New Orleans
#70 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and other travellers.
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Questions? Get answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the better because of street noise”
 of 5 bubbles 651shariek, 8 Feb 2017 | Read review
“Some room walls are PAPER thin! Just a friendly warning!”
 of 5 bubbles Serendipitiiy, 11 Dec 2016 | Read review
“We had a parking garage.”
 of 5 bubbles lynn10749, 11 Nov 2016 | Read review
“Easy access and quiet”
 of 5 bubbles 846Rascal26, 9 Nov 2016 | Read review
“To choose a good room, stay somewhere else.”
 of 5 bubbles safronareneeo, 9 Nov 2016 | Read review
5 of 5