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Bienville House

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1,562 Reviews from our TripAdvisor Community

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Showing 1,486: English reviews
Surprise, United States
Reviewed 1 week ago

I stayed for three nights in March, after Mardi Gras. That night we experienced a fire alarm at 4am that was either pulled by one of the guests or was a malfunction. I got differing stories on the cause. I went down to complain, as well as complain about the noise at 5:30am below our window of a truck picking...

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Helpful?
Thank ryanmP9982CM
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

Thank you for taking the time to comment regarding your recent visit to New Orleans and the Bienville House. I regret that you did not receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review. We greatly value your...

Estes Park, Colorado
Reviewed 2 weeks ago

The rooms were spacious and property was conveniently located. More importantly, all the staff were courteous, friendly and super helpful, especially Beverly and Adrienne. Everyone from the doorman to front desk treated us like VIPs! Would recommend.

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1Thank Cecelia C
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

Thank you so much for your comments about the luxury service you received at the Bienville House! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!

Richmond, Kentucky
Reviewed 2 weeks ago via mobile

I've stayed at many hotels but I've never had service like at the Bienville House. William, at the front desk, was beyond accommodating. He went above and beyond to meet my needs and questions. I'm sincere when I say he was the best front desk personnel I've ever dealt with. The breakfast staff were also extremely accommodating and friendly. The...

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Helpful?
Thank Tamara S
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

At the Bienville House, we strive to treat our guests like family and are pleased to hear you had such a wonderful experience! We hope to see you again soon!

Dunedin, Florida
Reviewed 2 weeks ago

Went here because of Latitude 29. Hotel staff was very good. Rooms were nice, but keep in mind that the building is old. It is on the edge of the french quarter so it is very convenient. We would go back there on our next trip.

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Thank mahimike
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for another luxurious stay at the Bienville House!

Clarksville, Missouri
Reviewed 2 weeks ago

We made a last minute decision to stay in the Quarter and booked the last room available that day - although it was an interior, windowless room, it was beautiful. The staff was friendly and the courtyard a beautiful place to relax at the end of a long day of Jazz Fest

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Thank delhom
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We are so glad you enjoyed your stay at the Bienville House and took the time to share your great experience with TripAdvisor. Please return soon to the Bienville House for another great trip!

Columbia, Missouri
Reviewed 2 weeks ago

We arrived late afternoon on Fat Tuesday to find the street blocked off by the police to keep the street clear for the fire department located across from the hotel, and no access to the hotel entrance. We drove around the block and a police officer kindly let us through the barricade to enter the hotel garage. We were greeted...

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1Thank Showme52
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We're thrilled to hear you had such a wonderful experience with us! We look forward to having you return for another visit.

Kennett, Missouri
Reviewed 2 weeks ago

Walking into the Bienville House the Friday before Mardi Gras, I was not disappointed. The hotel had a very festive air. My room was nice, and I loved the balcony overlooking the courtyard. However, I did have a bit of an issue on Saturday when new guests had arrived in the room beside me. It sounded as if a frat...

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Helpful?
Thank Katrie_Zoe
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

At the Bienville House, we strive to treat our guests like family and are pleased to hear you had such a wonderful experience! We hope to see you again soon!

Reviewed 2 weeks ago via mobile

We are just leaving this wonderful place after our 11th visit. The front desk staff, especially Miss Cynthia and Miss Beverly are so gracious and welcoming. It's like staying with family. The management team of Miss Monroe and Mr. Caputo keep things running in top shape. Everyone there is more than happy to help meet your needs. Rooms are clean...

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Helpful?
1Thank Nancie M
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We value our patrons at the Bienville House, and appreciate your continued support of our hotel. We look forward to seeing you again soon!

Pensacola, Florida
Reviewed 3 weeks ago

Ok, ... we have stayed here a couple times prior, and never had an issue, but this particular time from the start it was one thing after an other. Once we chk'd into a room I am not one that likes to relocate... but having a closet that a previous guest used as a bathroom or what have you, it...

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Helpful?
Thank Jett2000
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

Please accept my sincere apologies for the problems you endured during your recent visit to New Orleans and the Bienville House. I am appalled that we failed so poorly in our responsibility to you as our guest. There simply is no excuse for the inconveniences you experienced. Your comments have been brought to the attention of our Management for review....

Nashville, United States
Reviewed 3 weeks ago

I spend every Mardi Gras at the Bienville House because the staff treat me, my family and friends like we've come home for a visit. This hotel is close enough to all the action, but far enough away to not be so noisy. You will love it here!

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Helpful?
Thank Kathleen B
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review

We love our patrons at the Bienville House! Thank you for your continued support of our hotel. We look forward to seeing you again soon!

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Staying in French Quarter

Neighbourhood Profile
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 

Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > French Quarter
Price Range: $216 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bienville House 3*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Cheap Tickets so you can book your Bienville House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans
Hotel Style:
#34 Family Hotel in New Orleans
#35 Business Hotel in New Orleans
#55 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Bienville House staff and other travellers.
39 questions
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Questions? Get answers from Bienville House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balconies are the envy of everyone!~”
 of 5 bubbles 779tamarag, 23 Mar 2017 | Read review
“Third and fourth floor are probably better. Spend a few $$ more and get a window.”
 of 5 bubbles manytrips92, 22 Mar 2017 | Read review
“Do Not Get Room 203 as the hallway floor squeaks as you walk by!!!”
 of 5 bubbles Rad-Rcr, 14 Mar 2017 | Read review
“Ask for a window. We didn't and had an inside/dark room”
 of 5 bubbles mahimike, 9 Mar 2017 | Read review
“A courtyard or streetview room would be ideal, but the interior room was quiet and very comfortable.”
 of 5 bubbles delhom, 8 Mar 2017 | Read review
5 of 5