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New Orleans Marriott

555 Canal Street, New Orleans, LA 70130-2349
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Close 
  • Audubon Butterfly Garden and Insectarium
    0.2 km
  • 3 star hotel
  • Pool
Reviewed 4 January 2015
Great Location!
The New Orleans Marriott had a great location on the corner of... more
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3,144 Reviews from our TripAdvisor Community

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Showing 3,032: English reviews
Gold Coast, Australia
Reviewed 4 January 2015

Stayed here for 4 nights in December. The hotel was very busy at the time as the Ohio State football team were staying at the hotel. Rooms were small and dated with a view of the river. Bathrooms were small and dated, it was hard to even get changed in the bathroom just in case your clothes fell in the...

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Helpful?
Thank tracey2586
Robert B, General Manager at New Orleans Marriott, responded to this review

Tracey, Thank you for taking the time to post on TripAdvisor. We celebrate the postive postings and make adjustments in how we service our guests when they have a less than excellent experience, which was clearly the case with your visit. We have a pretty robust inspection program that obviously failed when your tisuue was not replaced by the Housekeeper)....

Reviewed 4 January 2015 via mobile

The New Orleans Marriott had a great location on the corner of the French Quarter. Jackson square was only a 10 minute walk. It was a good stay, nothing over the top. The staff was courteous and the rooms were very clean. I would rate it a 3.5/5.0 stars just based on amenities. I used Travelocity to bid the room...

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Helpful?
Thank Angelica N
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Angelica N, We are so glad to hear that our hotel was able to provide everything you needed for your time in the Big Easy. Thank you for providing your feedback on your stay! We're thrilled that our location was ideal for your travel purposes, your room was perfectly clean, and our staff provided excellent service. We hope to host...

Houston, Texas, United States
Reviewed 4 January 2015

Came in town for a convention and were excited about staying at the host hotel. It's close to everything that we needed and had easy access for the shuttles too. We were getting cozy in our room and noticed that there was blood on our sheets. We called the front desk and they said they'd send someone up. They did...

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Helpful?
2Thank TaylorBrione
Robert B, General Manager at New Orleans Marriott, responded to this review

Morning Taylor, Really sorry about the stain you found on the sheets. I understand why you would have found this disturbing. We have a full service laundry on-site and our staff is a highly trained group of pro's; but, no good excuse for letting a stained sheet get through our quality control process (it would have been sanitized; but, still...

Hoover, United States
Reviewed 4 January 2015 via mobile

We went for the Sugar Bowl and stayed at this hotel the night after (Jan 2nd). The location is excellent and the view from our room was beautiful. The rooms were comfortable and clean and most of the staff was friendly and accommodating. The issue was that we paid for a river view room and when we arrived at our...

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Helpful?
Thank Katie J
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Katie J, Thank you very much for the incredibly valuable feedback. We are constantly striving for perfection in the art of hosting and your input is so helpful. We are sorry to hear that your stay was not flawless and would love the opportunity to host you again so we can provide you with the top-notch service that we feel...

West Palm Beach, Florida
Reviewed 4 January 2015 via mobile

We stayed here for the city scape vacation club trip. The rooms are ok, the hotel is dated but going through a reno at the moment. The location is perfect, you can walk to French Quarter, business district, Mississippi River,bus/train line and tones of restaurants. I did like the concierge floor which provided free breakfast and snacks. There is a...

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Helpful?
1Thank Brett A
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Brett A, We are so pleased about your wonderful experience at the New Orleans Marriott! It is great to hear that you were able to enjoy the delicious breakfast and snacks in our concierge lounge. We are especially glad that our location was perfect for your time in the Big Easy! We are always so delighted to hear when we...

Reviewed 3 January 2015

Stayed for Ohio States versus Alabama game January 1, 2015. Awakened by LOUD drilling noises and hammering around 8 AM. Hotel is doing renovations. Had I known I would have stayed elsewhere. Mike the manager was very rude, in my opinion, and offered the poor solution of having us move to new room with rollout bed. Paid $350 for room...

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Helpful?
Thank PreferQuietrRoom
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

PreferQuiterRoom, Thank you for your feedback concerning your recent stay. We are sorry for any noise disturbances you had encountered during your stay with us. We have shared this feedback with the appropriate hotel team to make sure the remodeling noise was an isolated issue and corrected moving forward with more appropriate times. We are pleased to hear you enjoyed...

Lafayette, Louisiana
Reviewed 1 January 2015

I would say this hotel is very typical of a hotel of it's star level in that it's very nice, but you have to pay for things that you get for free at other hotels. Wi-Fi is free in the lobby, but there's a charge to have it in your room. Breakfast is anything but free. The parking charge is...

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Helpful?
Thank JazzSinger8
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

Jazzsinger8, Thank you for sharing your review. We are pleased to hear that you enjoyed our high efficiency elevators when getting to your room from the lobby. However, we are sorry to hear that some of our accommodations did not meet your expectations. We are committed to providing a memorable experience for you and hope you choose to stay with...

Winston Salem, North Carolina
Reviewed 1 January 2015 via mobile

Great location and great service. We stayed here New Years Eve week whuch is also the Sugar Bowl week. This was the Ohio State team hotel and service was still great eventhough this place was a mad house. The best part is that we arrived at 11am and were allowed to check in early. The concierge room on the 21st...

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Helpful?
Thank geepd36
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

geepd36, We are so glad to hear that you enjoyed your stay with us to ring in the new year. Thank you for letting us know about the wonderful service you experienced despite the busy circumstances. It makes us very happy to know that you were able to get to your room early and that you took advantage of our...

Hawthorne, California
Reviewed 31 December 2014

I generally stay away from large, brand name accommodations; primarily these chains do not allow me to take advantage of various discounts [auto club, etc.]. But I found an exception. My travels took me to New Orleans at the beginning of the holidays where [as usual] my standards for a place to stay applied: clean, safe, location, and reasonable service...

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Helpful?
Thank Derrick59
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Derrick59, We could not be more pleased with how perfectly our hotel suited your travel needs and exceed your expectations! We are so humbled by your generous words. We are especially glad that you experienced such wonderful service, loved our location, and slept soundly in the heart of the French Quarter. It is also great that you got to experience...

Canistota, South Dakota
Reviewed 31 December 2014

Enjoyed the location of the Marriott on Canal Street. Listened to other travelers complain of the noise in the Quarter, but we were right on the edge of the Quarter, so we had all the convenience of enjoying it all, and still sleeping at night! We loved our river view. Only had free wi-fi in the lobby, but that worked...

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Helpful?
Thank SDakotarose
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

SDakotarose, Thank you for sharing your NOLA experience with us! We are so glad that you enjoyed your stay on Canal Street. It is wonderful knowing that you were able to enjoy the hustle and bustle of the French Quarter while being able to enjoy peace and quiet from the comfort of your room. We are also glad that you...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter, our New Orleans hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed WiFi and flat-panel TVs, or upgrade to a MClub Level room, and take advantage of exclusive access to the MClub Lounge. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel. ... more   less 

Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130-2349
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $263 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1333
Reservation Options:
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans
Hotel Style:
#47 Family Hotel in New Orleans
#58 Business Hotel in New Orleans
#69 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott staff and other travellers.
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Questions? Get answers from New Orleans Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high-floor away from the train tracks by the riverfront.”
 of 5 bubbles strongforu, 21 Jan 2017 | Read review
“Spend your money else wear, too noisy and didn't feel like a vacation.”
 of 5 bubbles 410kendallj, 19 Jan 2017 | Read review
“Higher rooms have better rooms.”
 of 5 bubbles BessA925, 19 Jan 2017 | Read review
“Best views are from the corner rooms. But they have really tiny bathrooms.”
 of 5 bubbles Doc199, 17 Jan 2017 | Read review
“ask for a room far fro the elevators”
 of 5 bubbles PatS298, 15 Jan 2017 | Read review
5 of 5