Zillergrund Rock - Luxury Mountain Resort
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About
#10 of 41 hotels in Mayrhofen
Location
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Service
Value
Your luxurious Mountain Resort at the origin of the Zillertal Simple natural - being human. Nothing but nature on the horizon. Lush green. Rushing water. The symbiosis between nature and architecture builds the Zillergrund Rock Luxury Mountain Resort. People in nature. Nature in people. From contrast comes harmony and pure emotion. In this exclusive paradise you will be welcomed by the Pfister family, who is looking forward to providing you with an unforgettable and emotionally rich holiday experience. The Ziller founders Since 5 generations at your side Respectful interaction with nature and humanity, passion for everything we do, and the desire to give you, our dearest guest, a holiday pleasure in many ways, with a soothing effect that remains. These are the principles we follow. We are looking forward to you! Yours, Family Pfister
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Car park
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Special diet menus
Wine / champagne
Poolside bar
Game room
Hiking
Skiing
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Gift shop
Newspaper
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun terrace
Sun umbrellas
First aid kit
Express check-in / check-out
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Fireplace
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Safe
Seating area
Telephone
Electric kettle
Flatscreen TV
Radio
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Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, German
Location
Contact
Zillergrund 903, Mayrhofen 6290 Austria
Name/address in local language
Getting there
Car HireSee all Mayrhofen car hire
179Reviews3Q+A9Room tips
Reviews
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I came here with my boyfriend for my very special birthday holiday. I can not fault this place! I would rate it ten stars if I could. From our upgraded room, the Alpin Rock Suite with gorgeous views and an amazing balcony to the different sized 'his & hers' slippers and robes. The facilities are amazing, the hotel thinks of everything and the views are unreal. I have travelled a lot over the years and this hotel is truly the best I have ever experienced. Other reviews complaining about British people being treated badly, we experienced none of this. We were the only non-Austrians in the entire hotel but felt welcomed by the friendly attentive staff and the gorgeous receptionists who catered to our every need. Although we came out of season, everything was to our taste, all pools were heated and food was amazing! They even printed all menus for us in English. The five course meal at dinner time is top notch and with experience working in fine dining restaurants, it is of a very high standard. Breakfast buffets were extensive and delicious - with even morning prosecco included! I can not wait to return and have told all of my friend to visit too. …
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: It is worth the room upgrade.
If not hiring a car, the public transport links from Innsbruck...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favourite
Wow, this hotel is a dream come true. Everything is perfect here, from the location to the spa facilities, views, the amazing river flowing by. The sauna has the best view I have ever seen in my life, there is a gym and also afternoon snack from 2-4.30 which is included in the price. The best thing for me was the heated pool outside that has the most amazing views I have ever seen. Unreal! One day we did a hike up the mountain which was great and the second day a bike ride to a fabulous lake. They had ebikes which was amaaaazing!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
The best hotel we have stayed in!! Everything was thought out to the smallest detail. Gorgeous location of the hotel among the mountains, it was cool to hear the sound of the river. Gorgeous interior of the hotel. Excellent service. We were greeted with champagne upon arrival and gifted upon departure. Great pillows, duvet, mattress. Cool slippers for the spa, for a smaller girl, for a bigger man (very comfortable), soft pleasant bathrobes. Comfortable armchairs on the balconies. Good selection of everything for breakfast, lunch, dinner. A huge selection of cheeses, fruits, berries, various freshly squeezed juices. Loved the organic shampoo and soap in the rooms. We are vegetarians and they prepared separate dishes for us that are not on the menu. The dishes themselves looked great. Great spa and outdoor pool. Loved the cold water spout. All at the highest level. Lots of cozy seating areas. We really want to come back to this hotel again. We highly recommend it!…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Refurbished and extended since our previous visit. Great spa facilities. Comfortable rooms, fabulous food. Really special place. Transfer to ski lifts by bus and out of the village but not a problem at all unless you want to party. We didn’t . We enjoyed the peace and pampering facilities. Only disappointment was an exceedingly rude wine waiter/bar man. Unbelievably impolite and not at all professional. Shame as he wasn’t reflective of other staff. He should not work there or in any customer facing role.
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We booked this hotel as a luxury treat for a ski holiday Jan2022 (English couple) in a "Alpin Moments suite". Initially we were a bit worried as we didn't not get a reply to an email query nor any response to our online booking. However, that was the only thing we could fault. If pushed for quibbles, we would only really say there need to be a few more signs (driving in - one on the access bridge would have been very useful plus we couldn't find reception! Plus a few places internally lacked them, and it's a bit of a complex building) As a point of information, for skiing, there is a timetable of several morning and afternoon trips alternating between the ski bus and the hotel shuttle, and both go right from the door (down to Penkenbahn lift), so that was very easy. There were only limited times, but I believe the shuttle ran more frequently on bad weather days? It was fine for us! But on to the praise... It's simply a wonderful hotel and we loved staying there. It has great facilities, stylish decor and friendly staff, and for us, just the right combination of active/healthy and indulgence in a peaceful location outside the main town. The open air pool on the roof is utterly magical (and the indoor pool and spas were very nice too). The food was excellent! There was a wide choice of breakfast items including delicious fresh omelettes. The dinners were fantastic, beautifully presented and very tasty dishes. In addition to the gourmet food I especially liked the salad buffet to start (assuage the guilt of all the afternoon cream cakes!) and the ice cream alternative to cheese course. Because I can't drink alcohol I also appreciated the home-made "alpin rock lemonade", though most other guests were appreciating the extensive wine list! Most importantly, all the staff at the hotel were very friendly and welcoming. Unfortunately I had an accident on our trip and had to have surgery. The staff were all really lovely about it when I got back, especially our two waiters Ladi and Martin who were exceptionally kind and attentive and really kept my spirits up. I was embarrassed coming down for dinner in shorts and a leg brace, but everyone was very nice about it and did their very best to make me comfortable. Even the hotel owner family asked after me. So I'd like to thank all of them for being so concerned and helpful, it made such a difference. If I'm able to ski again when the injury heals, I'd love to go back, and I wouldn't hesitate to recommend this hotel. It was really great, the one good part of an otherwise disasterous trip and I'm only gutted that I couldn't make fuller use of it!…
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We are an English couple that has stayed in the hotel at least six times over recent years and have watched the hotel being developed into something very special. It saddens me to read that other reveiwers have said that English visitors are not welcomed here , this has certainly not been our experience. From the moment we arrive to the time we leave we are treated with the utmost kindness and respect. The family always take time to chat and ensure we are having a good experience. The hotel and what it offers represents outstanding value for money whether it be the beutiful rooms, the luxury spa or the delicious food. Can't recomend this hotel highly enough.
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Date of stay: January 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice hotel, English are tolerated but certainly not welcomed. On the final night i simply asked in a very polite manner to pay the final bar bill; the barman and waiter got aggresive and rude very quickly. I will be returning to mayrhofen but will be staying at another hotel. Please alpin lodge if you dont like the english people ...... do not allow us to book and stay here.🇬🇧
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E2611, Inhaber at Zillergrund Rock – Luxury Mountain Resort
Responded 20 Mar 2020
Dear Mr. Sean , we are very sorry to read your review.. We run our family business with a lot of heart and love and look forward to every guest. We look after our guests personally and everyone should feel comfortable with us.Our goal is that every guest has a good time with us in the Zillergrund and enjoys being with us on vacation. Everyone is welcome in the Zillergrund, no matter what nation, what skin color or religon. It is a pity and sad that you accuse us of this and it really hurts us very much. It is very sad to read your review. You wrote us a day before your departure that you had a great time with us and that you would like to come back. We are very sorry that you felt that you were not treated politely on your last evening. We would like to apologize for this. Of course we immediately tried to investigate what was happening There was a misunderstanding with one of our bartenders, which may have arisen due to language barriers. You wanted to pay the beverage bill and our employee wanted to let you know that this is not necessary as all bills from your drinks have been booked on your room. The most important thing for us is a friendly, loving and respectful treatment of our guests . That is why we immediately had a conversation with this employee and pointed it out again. We would be very happy to welcome you again with us. Yours faithfully, family Pfister
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We can highly recommend anyone to stay at this excellent hotel operated by the Pfister family. Guests are given a warm welcome, and all the family and staff go out of the way to ensure that high standards of hospitality are maintained in your room, the bar, the restaurant and in the amazing spa. The quality of the breakfasts, lunches and dinners are all excellent and the chefs are amazingly creative in their menus and presentation of dishes. We liked the late availability of the lunch buffet for those returning from the ski areas. The option of the local ski bus or the hotel shuttle makes for ease of access to the town and lifts, but the walk into town is also an attractive 35 minute option - the uphill return walk is more of a challenge! The pool and spa srea are amatch for any hotel facilities that we have experienced, with steam room, sauna and infa-red rooms complemented by quiet relaxation rooms. A small gym is adequate for most users, given that there are so many other activity options available: we particularly liked the heated water beds by the poolside, and the pool is very quiet during the majority of the day for those who want to have a serious swim. A children's games room is also provided. There are plenty of very comfortable room choices on offer and we can recommend the Alpin Love choice as it offers extra space and a private sauna - luxury indeed! High quality beds and linen guarantee a good night's sleep. We have stayed in only a few hotels that we would recommend without hesitation - this is most certainly one of them - wonderfullly enjoyable.…
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Ask for a room facing down the valley for best outlook
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is one fantastic hotel. The staff are phenomenal. Food is out of this world. You don’t get the normal Schnitzel stuff but rather creative and very yummy Austrian cuisine. The rooms are very nice and modern. They did an especially nice job with the spa - extremely modern and cozy. Nice job. What I liked best about this hotel is the location. The town of Mayrhofen is about 15-20 min away (by foot). The hotel is therefore in a gorgeous and very quiet place. I will most certainly come back.
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Date of stay: August 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christian P, Geschäftsführer at Zillergrund Rock – Luxury Mountain Resort
Responded 18 Aug 2019
Wow, thank you sooooo much for this great review! We are more than happy about it and are looking forward to welcoming you again! Kind regards and all the best! Your family Pfister and the Team from the Alpin Lodge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent two days in Alpin Lodge and we had a very relax and peaceful time while being able to do different activities. The fact that the hotel is managed by 3 generations makes it even more special. Receiving the digestive from the 80 years old grand ma is really lovely too.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christian P, Geschäftsführer at Zillergrund Rock – Luxury Mountain Resort
Responded 21 Jul 2019
Dear Mr. Mathieu and your lovely Family, thank you so much for your super feedback and for sharing it on tripadvisor! It was such a pleasure for us to welcome you in our hotel and to make that you had a good Time in the Zillertal. We hope to see you soon and wish you all the best! Best regards! Family Pfister and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$387 - US$526 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Alpin Lodge Das Zillergrund
LOCATION
AustriaAustrian AlpsTirolMayrhofen
NUMBER OF ROOMS
60
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Claim Your ListingZILLERGRUND ROCK - LUXURY MOUNTAIN RESORT: UPDATED 2022 Hotel Reviews, Price Comparison and 461 Photos (Mayrhofen, Austria) - Tripadvisor
Frequently Asked Questions about Zillergrund Rock – Luxury Mountain Resort
Which popular attractions are close to Zillergrund Rock – Luxury Mountain Resort?
Nearby attractions include Walking Trails (7.7 km), Mayrhofner Bergbahnen (1.6 km), and Zillertaler Höhenstraße (7.9 km).
What are some of the property amenities at Zillergrund Rock – Luxury Mountain Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Zillergrund Rock – Luxury Mountain Resort?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Zillergrund Rock – Luxury Mountain Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Zillergrund Rock – Luxury Mountain Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Zillergrund Rock – Luxury Mountain Resort?
Conveniently located restaurants include Goldkind, El Toro Steak und Tapas, and Gasser Metzgerei.
Are there opportunities to exercise at Zillergrund Rock – Luxury Mountain Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Zillergrund Rock – Luxury Mountain Resort have an airport shuttle?
Yes, Zillergrund Rock – Luxury Mountain Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Zillergrund Rock – Luxury Mountain Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Zillergrund Rock – Luxury Mountain Resort?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Zillergrund Rock – Luxury Mountain Resort?
Many travellers enjoy visiting Bezirksgericht (8.2 km) and Dekanatspfarrkirche zum Hl. Vitus (8.3 km).