This place is a dump! Our room was prepaid so we stayed 10 days. During this whole time the room was cleaned and towels replaced ONE TIME!!!!!! When I called to ask when the room would be cleaned, I was told with a rude tone of voice - "You need to schedule cleaning. If we have time, we will schedule it. Their excuse for poor service and bad attitude - Covid 19. This is BS. They just do not care and do not deserve to be in business.
This place is a scam. We booked the hotel online but when we arrived we were told the rate we selected is for Hawaii Residents. No where on the booking site or our confirmation email mentioned this. They told us our rate would be $100 more a night. We didn’t have a choice but to stay for a night. The worst thing is that the room is not really what it was described. It is smaller and very rundown. The bathroom door almost fell off when I tried to close it. It is not clean and not well maintained. For $300 a night that we were charged, it is a complete ripoff. We talked to many locals, all of them knew how bad they are. There are better hotels in the area to stay and less expensive.
Despite it's location, okay rooms, and so-so price, I would not stay here again due to the absolutely terrible hospitality. The front counter was rude from the start, mostly the manager on-duty... the girl at the counter was fine. The internet did not work the entire two days I was there. I inquired about this multiple times. The manager said internet service was out on the whole island. Yet it worked great at the coffeeshop across the street. I was having trouble with my keys my entire stay. They treated me like I was an idiot that didn't know how to use hotel keys. I spend 100 plus nights a year in hotels etc. and I don't remember having key problems ever before. On the last day as I was trying to check out, I was forced to go back and forth to my room on the top floor 3 times due to the card keys they kept making me not working. I insisted on the fourth time at the front desk that they send someone to my room. Sure enough, I couldn't get in because the lock battery was dead. Did I get an apology? Nope! I was treated like an idiot and that I should have known the lock's battery was dead. All of this incompetence and bad hospitality cost me two hours of hassle. By the time it was resolved, I had to go straight to the airport. I did not have time to go snorkelling just down the street... the main reason why I stayed in Kona. With friendly staff, I would consider staying here again and might even recommend it depending on price. I do not go on vacation to deal with rude people that depend on tourism but don't like tourists.…
First of all my room was not ready at check in so the guy at reception said I could sit at by the "pool" and wait. If anyone actually swims in there it must be on a dare. The water was murky and trash was floating around in it. When my room was finally read I walked in to find mold all over the chipped ceiling tiles, rust stains in the sink and shower, and multiple cigarette burns on the bed spread. I didn't want to touch the walls because I couldn't determine the origins of those stains! The other hotel guests were load, drunk, and sketchy. I complained about the parting and arguments until 4am to staff. Nothing. Stay away or wear a hazmat suit and earplugs when you sleep.
We booked last minute and were looking forward to enjoying the location and the atmosphere. Due to Covid-19, it was very quiet. The hotel is in desperate need of a renovation! The room itself was clean--just very old and outdated. The outside lounge area is completely emptied and doesn't look like it has been used in several years. If an investor would renovate it to a mid-century modern look, it would bring the place back to life. Awesome location and an easy walk anywhere in town.