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About
#10 of 16 hotels in Kailua-Kona
Location
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Service
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GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Outrigger Kona Resort and Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Snorkelling
Children's television networks
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Tennis court offsite
Walking tours
Waterslide
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Great View
Languages Spoken
English, Filipino, Japanese, Korean
Location
58Somewhat walkable
Grade: 58 out of 100
172Restaurantswithin 10 km
150Attractionswithin 10 km
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740
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3578Reviews132Q+A100Room tips
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So disappointed in this hotel. We were not aware or notified that half of the hotel was under construction. The main pool and bar were closed, they only had one restaurant that was open and the spa was also closed. All I got for the inconvenience was a free alcoholic beverage that I was unable to even use. We planned this trip as our babymoon so all I wanted to do was relax and lay by the pool for a little welllll they ran out of pool chairs and since I’m 7 months , I really needed somewhere to sit. I went to ask if they had more and was told yes they did and would bring some down. An hour goes by, I go ask again and was told yet again they’re working on it. 45 minutes go by and I ask the front desk again and was told to ask the pool shop who I then tells me they have no idea ask the lobby. So after over 2 hours of waiting and walking around I finally find out, no they don’t have extra “sorry!” When I asked to speak with a manager, I was given a phone number. I called and left a voicemail but of course, never received a phone call back. How do you not help a visibly pregnant woman find a chair to sit in?! On top of all that, my husband had called ahead to order a Mother’s Day surprise fruit and chocolate spread for that Sunday… which they completely forgot about. Don’t waste your money!! Service and hotel are awful.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
The room was clean and spacious. Air condition worked. The pools have 2 sides for adults and the other for family. Water slide for everyone. Hotel guests Balcony to overlook and see the amazing manta rays in the evening. Breathtaking views walking around the resort. 2 restaurants on 1st floor. Coffee and food were great. The gift shop has fruit cups, sandwiches, wraps, tourist gifts, knick knacks, coffee shop with smoothies and more snacks. Strongly recommend you attend their Beautiful Luau. Staff was courteous and very helpful! An Honor and Privilege to have stayed in this beautiful resort, surroundings and most especially the staff and community.
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Date of stay: August 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 13 Aug 2022
Aloha Rosac! We are overwhelmed by all your kind words and are absolutely delighted you enjoyed your time with us so much! We already can't wait to have you back again. Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was nervous to stay here given the reviews and with the current construction I wouldn't have been happy to pay full price (not because of noise/dust, but because the restaurants/spa/bars/etc. are not all up and running!) but I got a nice 30% off deal through the Outrigger website and was happy with what we paid. I chose the oceanfront room knowing I'd get a good view (too many oceanview hotels only offer a glimpse of the water) but never imagined the incredible surprise we got - our room faced directly out to where the lights shine for the manta rays each night so it was like we had our our private manta observation deck! It was unreal! The room was comfy, clean and spacious; the staff were super friendly and helped quickly when our balcony was flooded after a storm, and we loved the morning yoga, mac nut lattes at holoholo market, and the easy self parking (it's really not a long walk). The beach pool was closed for renos but we enjoyed the courtyard pool very much, and the grounds were stunning to walk around in the morning an evening - keep a lookout for goats on the rocks! We were also able to walk to and from Keauhou Bay marina for our night snorkle with the mantas which was super convenient. KTA superstore and L&L BBQ are just down the road for quick eats and the location was perfect for visiting K'au, Kona coffee farms and to get to the airport. Can't wait to stay again when the renovations are complete!…
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 5 days ago
Aloha Suffragettecitygirl, We are thrilled to hear that your stay at Outrigger Kona was a memorable one. Your 5-star review is so delightful to read as it is a true testament of what we want our guest experience to be. It is a pleasure to hear that you enjoyed our ocean front views and even got sight of the manta rays. Our central location allows our guests to enjoy picturesque ocean views as well as the various shops and dining in Kona. We look forward to your next visit with us and hope that it would be better than the last. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Yiiikes. Very dated hotel with small rooms and lots of extra fees. $25 a day to self park and you have to park in the far lot and then walk through the closer lot where the employees get to park to reach the hotel. Booked it via a Priceline mystery “deal” (non-refundable) and was told it was a 4-star hotel. Absolutely not worthy of that many stars as the spa, hot tub and most of the pool area were closed for renovations. Not a convenient location either, had to keep driving at least 15 minutes to get to Kona. Definitely recommend to stay somewhere else, as it was the only bad part of my trip to the Big Island.
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 5 days ago
Aloha Sightseer142953, Thank you for posting a thorough review of your experience. We are saddened to hear that your stay at Outrigger Kona was negatively impacted by our current conditions. We will take your comments under consideration as we continually work to improve our guest experience. We sincerely hope that we can rebuild your loyalty to the resort and welcome you back with a much better experience in the future. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we entered the property, my breath was taken away. Everything was absolutely beautiful! The landscaping, decor, view. I was greeted with smiles, leis and other gifts. Our room was incredible! Decorative towels shaped into swans, our bed adorned with fresh flowers. A private balcony overlooking the bay topped it all off! The grounds were meticulously kept. We only got to eat at the Cafe a couple of times, but the food was delicious. And then the Luau! Despite it getting cut short by rain, it was an incredible experience. The food, dancing, atmosphere... all of it was the true native Hawaiian life! I do highly recommend snorkeling with the Manta Rays!! That was so spectacular! We were blessed to have 8 gentle giants swimming around us! Far enough from "downtown", but still close enough to venture out and explore. I would go back in a heart beat! …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 5 days ago
Aloha Jenr0sie, Thank you for celebrating your anniversary at Outrigger Kona Resort and Spa. It is our pleasure to host you and your other half on this special trip. We are very appreciative of your feedback about the service from our hosts and your satisfaction with our signature experiences. We love to hear that our guest is fully satisfied with their stay. On your next stay, please do not hesitate to contact us so we can provide a much more enjoyable stay. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is having a much needed renovation, which we were not told about The majority of the hotel is closed , the spa , pool , ect The noise and dust created by the works is unbearable , We have moved rooms once , they tried to call it an upgrade, but the room was identical but with an partial ocean view. This was only done after we complained to our travel agent, when we asked to change rooms at the time we were told that no other rooms available and they will cancel our booking. The options we have are to stay in the room or leave the complex if we cannot accept the noise. Paradise this is definitely not. I would highly recommend another complex from may 2023
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Avoid the hotel until all the works have been carried out
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 3 weeks ago
Aloha Paul E, Thank you for taking the time to share your experience regarding your stay at our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We do understand your frustrations regarding our revitalization of our hotel. We sincerely apologize for the dissatisfaction with our resort and hope to welcome you back with a much better experience in the future. If you would like to provide additional information, please contact us directly at okr@outrigger.com. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 5 nights for the second leg of our Hawaii trip. I'm not too hard to impress with hotels. I already knew about the renovations, and the slightly outdated, so I was prepared. The adult pool was closed when we were there, but the oceanside pool was was better anyway, and it wasn't busy at all, ever. Honestly, the property was very quiet right now. If you don't like crowds, it was worth it to stay during these renovation times. I loved the store, it had a little bit of everything you need - snacks, souvenirs, drinks. All the staff we encountered was great. We only ate the restaurant once - it was okay once, I recommend checking out other places after that. The spa, poolside bar, and manta viewing restaurant were all closed. Although the viewing deck was nice, we couldn't see mantas from there. I very much recommend taking a manta snorkeling tour instead! We did multiple tours out of Keauhou Bay, so the location was great for that. The shopping center isn't very far. Otherwise, yes, it is a bit away from town. There is a shuttle you can take in if you want. There's a very nice farmer's market on Friday and the Feast & Fire luau twice a week. We took advantage of everything close by. The walking trails and garden and views along the coast are amazing. We had an ocean view room and it was beautiful. The room was huge. Sure the bathroom could use a touch up, but do I really care about the toilet? The layout of the hotel is confusing and takes some getting used to. Not all towers have elevators. If you self park, make sure you unload your luggage first. It is a long walk from self parking, there is no easy elevator access from the parking level - we ended up lifting our luggage up flights of stairs ugh. We also had issues with no hot water in our shower about half the time. When I addressed this to the front desk, they really only had to option to moving to another room on the ground floor. Which we really didn't want to do, so we just took cold showers so we could keep our view. The property has good potential. I overall enjoyed our stay and enjoyed the amenities and resort benefits we were able to take advantage of. I hope some of the maintenance issues get worked out for the future guests. Despite so many things being closed during this time, we made the most of our stay. Its a beautiful property to walk around, and that alone, I was satisfied with. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 4 weeks ago
Aloha Tyann98, Thank you for sharing a thorough review of your recent stay at the Outrigger Kona Resort and Spa. We are thrilled to hear that you had a great overall experience due to our resort amenities and offerings. We will be sure to share your wonderful comments about the resort, your room, and the excellent service from our hosts with the rest of the team. We are happy to share this place to all of our guest and are excited for the rebirth of our property. We have noted the feedback regarding directions to your room and hot water for improvement. We apologize for any inconvenience this has caused. On your next visit, please do no hesitate to contact us at okr@outrigger.com so we can provide another amazing experience. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Good: The property is absolutely beautiful. Stunning views of the ocean. When you walk into the lobby, you're instantly greeted with a great view of the coast. We had an oceanfront room and the view from our window was great. Everyone we met was incredibly friendly and lovely. The Okay: Self-Parking is a bit of a trek but manageable. Would just recommend to get the Outrigger Club package. The breakfast and cocktail/appetizers make it worth it and it comes with free valet parking. As a note, this isn't very close to Downtown Kona or really walkable to anything but Keahou Harbor (but that's a bonus if you take snorkeling tours out of the bay because it's a short walk there and you won't have to fight for parking). There isn't also really any access to a sandy beach but they have a pretty nice pool even though it was under renovation when we were there. The Not So Great: I think as a lot of the reviews mentioned, the property itself is a bit outdated though they are in the process of renovating it. I thought it was fine given we were mostly out and about and not staying at the resort. Our balcony didn't feel very private because we were on the 1st floor and basically in view of anyone hanging out at the pool or walking the nearby trails. I think the place had amazing potential though and look forward to the remodel and they were very upfront about it and apologetic. Would definitely look into staying again next time we're there if the renovations are complete. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 4 weeks ago
Aloha offDeck, Thank you for sharing your recent experience at the Outrigger Kona Resort and Spa. We are lucky to be surrounded with a lot of people full of the Aloha spirit and we love sharing it with our guests. The ocean front room category is a favorite of many of our guests. We are glad that you had an amazing room with picturesque view. We are truly sorry for your experience with our parking and condition of the hotel. We appreciate you for addressing your concerns as we will be sharing this with our team. We understand your disappointment with the revitalization of our public area and look forward to a welcoming you back once it's completed. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This holiday lived up to my dream of Hawaii. The Outrigger Kona is a way out of Kona itself so if you are looking for something close to town then this isn't the resort for you. The hotels grounds are absolutely stunning and you can sit and enjoy them and the beautiful ocean view. We had an ocean view room that overlooked the bay and it was like waking up in a picture postcard. The rooms themselves are spacious, clean and comfortable. They could do with an update but it seems outrigger are currently working on updating this hotel. We had the breakfast buffet each day which was good value and a beautiful setting with doors opening onto the garden view. We also enjoyed the cultural activities on offer including history, nut bracelet and lei making. These activities weren't well attended which is a shame in my opinion as they were fantastic. Nani and Hayley made our visit really special, teaching us history and Hawaiian culture. The Manta Ray viewing deck is something unique to here where you can watch these magnificent creatures feed on the plancton attracted by the hotels spot lights. You can also enjoy snorkeling in the nearby by which is a five minute walk. All of the staff here were outstanding. A top tip if you want to get into Kona town from here is to take the fifteen minute walk to the shopping area and then catch the free trolly into town. We also enjoyed the luau at the hotel which was really outstanding.…
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Book this hotel if you want beautiful gardens and scenery
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 4 weeks ago
Aloha Kerrie and Jingles, We are glad to hear that your vacation went above expectations. Your recommendation of the resort Guest activities, Feast and Fire Luau, and the manta ray viewing deck is greatly appreciated. We are happy to share this wonderful place to all of our guests and our hosts enjoy welcoming everyone with warm Hawaiian hospitality. We will be sure to share your wonderful feedback to Nani, Hayley, and the rest of our staff. On your next stay, please do not hesitate to contact us at okr@outrigger.com so we can provide another amazing experience. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter had her wedding here April 1. The wedding was beautiful and went off without a hitch. Much of this credit goes to Grace Lovig, their event coordinator. We did not have a wedding planner which was risky. But with the help of Grace, we didn’t need one. She was available to us before, during and after the wedding. She knows her stuff and went over and above including helping with decorations, and even personally picking up flowers for us, and delivering forgotten items to our offsite condo. She worked with us on our budget, was very timely. I hope the Outrigger keeps Grace and I highly recommend this venue.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Plan early!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort & Spa
Responded 13 Apr 2023
Aloha 658christyr, Thank you for celebrating your daughter's wedding at Outrigger Kona Resort and Spa. It is our pleasure to host your family on this special trip. We absolutely love reading your review and commendation regarding Grace's excellent customer service. As one of the leaders of our resort, Grace makes it a priority for all of our guests to have a great experience. We are lucky to have her on our team and we appreciate you taking the time to detail your interaction with her. We hope that we can welcome you back soon for another vacation or wedding in paradise. Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$361 - US$513 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Kona Resort & Spa at Keauhou Bay
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
508
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Claim Your ListingOUTRIGGER KONA RESORT & SPA: UPDATED 2023 Reviews, Price Comparison and 3,574 Photos (Kailua-Kona, HI) - Tripadvisor
Frequently Asked Questions about Outrigger Kona Resort & Spa
Which popular attractions are close to Outrigger Kona Resort & Spa?
Nearby attractions include Kona Natural Soap (2.7 km), Heavenly Hawaiian Kona Coffee Farm & Konalani Coffee Bar (3.7 km), and Aloha Adventure Farms (4.8 km).
What are some of the property amenities at Outrigger Kona Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Outrigger Kona Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Outrigger Kona Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Outrigger Kona Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Outrigger Kona Resort & Spa?
Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Kona Grill House.
Are there opportunities to exercise at Outrigger Kona Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Are any cleaning services offered at Outrigger Kona Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Outrigger Kona Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Outrigger Kona Resort & Spa?
The staff speaks multiple languages, including English, Japanese, Korean, and Filipino.
Are there any historical sites close to Outrigger Kona Resort & Spa?
Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km).