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Outrigger Kona Resort and Spa

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$299
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Prestigia.com
US$279
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US$192
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2688)
360
Panoramas (37)
Room & Suite (724)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Outrigger Kona Resort and Spa
Updated 06/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Kailua-Kona
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Outrigger Kona Resort and Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Tennis court
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Refrigerator
On-demand films
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Harbour View
Languages Spoken
English
3469Reviews123Q+A100Room tips
Traveller rating
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Popular mentions
bsolish wrote a review Yesterday
Pasadena, California6 contributions2 helpful votes
We went here on our honeymoon and we’re sorely disappointed, the ocean view room that we were originally put in provided a better view of a wall than the ocean. The “queen size” beds were only full size. There was no room service, the internet was out most of the trip, and the spa was closed. The location was barely a hotel, and definitely not a worthwhile resort.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Don’t go here
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Kim S wrote a review 19 Jan
Wisconsin316 contributions116 helpful votes
When you arrive at the resort the open air lobby is inviting. While walking around the property you will find lush grounds and nice walking paths with breathtaking views. The restaurant area and two pools were clean and staffed by friendly workers. Unfortunately they are understaffed so Hawaiian patience is required. With an ocean view room, the room size and balcony were amazingly large. The furniture and bathroom were a bit outdated but still clean. One comment on room cleaning is this….They should know your group schedule (we were with a traveling group) so they can clean room with no one there. We had a few hiccups with this. Lastly I was able to get into the spa and enjoyed my massage.
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Date of stay: January 2022Trip type: Travelled as a couple
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Steph wrote a review 10 Jan
3 contributions
I had very high hopes based on the beautiful entrance area but overall it sadly underwhelmed. Most of the staff members were friendly and kind but lines at the front desk were always long. Check in took 30 minutes. Forget trying to get a hold of them from your room. In 6 nights I tried calling 3 different times but all 3 times no one ever answered. The 3rd call I was asking to pay for another night since we changed our flight to a redeye. No answer so we just checked out. The operator told me if they're busy, they won't answer so you need to go down. Not really acceptable for this type of "resort". The room was slightly dated but we have no complaints since it was clean. Housekeeping was thorough and the layout of the property was nice. The pool is a beautiful area with a great view however the it doesn't have any showers. This leads me to my final disappointment which is that they have no accomodations for you if you have a late flight after checkout. No showers so unless you add a night (including paying the resort fee), you're on your own. The operator literally said "we don't offer anything for you". Parking was an absolute rip off at $35 a night so we did the street parking. The daily resort fee made this less of a bargain as well. Overall the Outrigger is a nice place but very underwhelming for the price you pay.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Street parking is available with some spots just across from the $35/night hotel parking. Not...
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Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 6 days ago
Aloha Stephdyuan, Thank you for sharing your recent experience at the the Outrigger Kona Resort and Spa. It is our pleasure to hear that you appreciated the service form our Housekeeping Team. The long wait at check-in and the lack of warmth and welcome from our Front Desk team is not a norm at the resort. We will use your feedback as a coaching lesson and make sure that we address the behavior of the specific hosts. We do hope you give us another chance to welcome you back with a much better experience in the future. Mahalo Nui Loa!
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phil h wrote a review 10 Jan
4 contributions
BEWARE!!! This was not a good experience. Booked this birthday/holiday week six months in advance. Booked through my travel members site at USAA. Paid at the time June 2021! Upon arrival the Sheraton resort had been bought out by Outrigger (horrible name). Upon check in they had me down as ‘2’ reservations and tried to charge me for the stay, luckily I had my paper receipt. Had also paid for ‘4’ events through the concierge/activities representative on site. First, the resort is Very old and in need of update. The toilets were from 1972 I’m sure. Only 1 of the 2 elevators work all around the resort (on the 6th floor). We had to request face towels every day, because housekeeping kept forgetting to leave clean ones. There was only “1” restaurant open/available to dine, the main restaurant had been closed for “2” yrs per staff, due to Covid. Would have been nice to know when I called to check on all this in October. Then we find out the shuttle service has been shut down (since August) for not having drivers. We were stranded. In order to participate in the activities (that were off the property) we had to figure out transportation causing us to cancel “2” of the “4” events planned. The major event I had planned for my birthday was the helicopter tour, didn’t happen, and didn’t find out about the transportation issue until “2” hrs before scheduled event. Very disappointing/stressful. The worse situation was the Only restaurant was Not able to accommodate the New Year’s eve dinner for everyone. Unable to get a reservation, forced to get food from the only gift shop/market on the property. Not the way I had planned to spend New Years’ eve! Finally, “2” days after leaving the island, received a call from the resort in reference to my bill not being paid for the stay!!! I had to come home, make calls, emails receipts to prove payment. No problem, I will Never return to this resort nor Kona for that matter. This was by far the Worse experience I have had since traveling consistently for the last 10 years. Oh, still waiting on refunds from the activities that had to be paid in advance yet did not happen.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: No tip, the whole place needs renovation! The bathrooms were done in the 70's.
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Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 6 days ago
Aloha D9462RGphilh, Thank you for staying at Outrigger Kona Resort and Spa and providing your invaluable feedback. We apologize for the service failures you experienced during your stay. Our hosts strive to provide a warm and welcoming home to all of our guests. Your honest feedback has been communicated to the rest of our team for improvement. We sincerely hope that we can rebuild your loyalty to the resort and welcome you back with a much better experience in the future. Mahalo Nui Loa!
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Miller O wrote a review 7 Jan
Chihuahua, Mexico10 contributions3 helpful votes
I booked when it was still a Sheraton, so the change didn’t help. It has a privileged location right on the ocean front, but I don’t think anyone would disagree that it needs some TLC. One of the elevators didn’t work the whole time we were there and the other didn’t like to go to our floor all the time. The bathroom had an old humid smell, even when we asked for it to be thoroughly cleaned. We arrived at 9pm to be told one of our rooms was still not ready and we couldn’t get into it until about 10.30pm. The self parking was 25 dollars a night, which given the location and lack of other hotels/ restaurants nearby didn’t seem to be necessary, as we had already paid a resort fee. All in all, we will be trying a different hotel the next time we come to the Big Island.
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
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Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 6 days ago
Aloha Miller O, We would like to thank you for taking the time to post a review on TripAdvisor. We are disappointed to know that you are not satisfied with your stay. We strive to provide the best accommodations and service to all of our guests and we apologize that this did not resonate with you and your family. Your feedback has been discussed with our team for improvement. We hope you can return at any of our Outrigger property so that we can provide the excellent hospitality you deserve. Mahalo Nui Loa!
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PRICE RANGE
US$205 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Kona Resort & Spa at Keauhou Bay
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
508
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Frequently Asked Questions about Outrigger Kona Resort and Spa
Which popular attractions are close to Outrigger Kona Resort and Spa?
Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Aloha Adventure Farms (4.8 km), and Greenwell Farms (7.0 km).
What are some of the property amenities at Outrigger Kona Resort and Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Outrigger Kona Resort and Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Outrigger Kona Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Outrigger Kona Resort and Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Outrigger Kona Resort and Spa?
Conveniently located restaurants include Gypsea Gelato, Kona Grill House, and Da Poke Shack.
Are there opportunities to exercise at Outrigger Kona Resort and Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Outrigger Kona Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Outrigger Kona Resort and Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Outrigger Kona Resort and Spa?
Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km).
Does Outrigger Kona Resort and Spa have any great views?
Yes, guests often enjoy the harbour view available here.