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US$450
Free cancellation until 29/01/23
Reserve now, pay at stay
US$450
Free cancellation until 29/01/23
Reserve now, pay at stay
US$562
US$338
Booking.comUS$481
Official SiteUS$450
Trip.comUS$562
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About
#10 of 16 hotels in Kailua-Kona
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Outrigger Kona Resort and Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Snorkelling
Children's television networks
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Tennis court
Water sport equipment rentals
Tennis court offsite
Walking tours
Waterslide
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Harbour View
Languages Spoken
English, Filipino, Japanese, Korean
Location
Contact
78-128 Ehukai St, Kailua-Kona, Island of Hawaii, HI 96740
Getting there
Car HireSee all Kailua-Kona car hire
3552Reviews131Q+A100Room tips
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+1
Place was clean and people were really friendly. Everything closed at resort by 10 as well as in town close by. Restaurants closed at 8 but if you showed up at 7 they told us they’re doing to go orders only. The bar didn’t open till 11 and food and drinks were way over priced for the tiny plastic cup you get and charged a to go order eco fee. Very stingy on towels. On the weekend locals came into use the pool so there was no chairs left for resort guests. Even the spots you had to pay for were taken. I found that to be to be a major turn off. There are Ubers and Lyfts to take you places and some few restaurants in town closed later but for the most part the whole town shuts down at 8pm. Kids were in the adult only hot tub and occasionally swam over to the adult only pool. Not a huge deal until they started splashing and streaming. Hotel staff did nothing about it. My time at the spa was nice but my facial/body scrub lady seemed frantic and rushed and at the end complained she had more body scrubs to do? Sorry I booked it. Was pretty expensive but that’s to be expected. Food at the restaurant was delicious but, like everywhere, thr wait time was long and they seemed understaffed. At one point waiters were running and I felt like a nuisance wanting more coffee. Rooms were clean and tidy. Our shower struggled to get hot 2-3 times but otherwise was good. The beach within walking distance is all lava rock so if you want a beach with sand it’s an Uber drive away but Uber is fairly cheap if not during peak hours. We didn’t go down the slide but it looked sun. Pool was nice and cool and they have 2 hot tubs. One adult only (nobody stops kids from entering) and one not as hot one for everyone. The gym was small and well equipped. People seemed to share the weights with others well and I really enjoyed my workouts there. Great view of the ocean from the pool but I wish we could go in the ocean without having to drive 10-20 minutes. But we knew that found into booking this place. All in all it wasn’t bad but I probably won’t stay here again for the price.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Busy at the pool on weekends due to locals coming in to swim. Ecerything closes at 8 or earlier...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 1 week ago
Aloha Amy! Mahalo for staying with us at Outrigger Kona. We apperciate you for taking the time to share about your stay. Your feedback helps us improve on our guest's experiences. And we would love the opportunity to have you visit with us again. Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The room was clean and spacious. Air condition worked. The pools have 2 sides for adults and the other for family. Water slide for everyone. Hotel guests Balcony to overlook and see the amazing manta rays in the evening. Breathtaking views walking around the resort. 2 restaurants on 1st floor. Coffee and food were great. The gift shop has fruit cups, sandwiches, wraps, tourist gifts, knick knacks, coffee shop with smoothies and more snacks. Strongly recommend you attend their Beautiful Luau. Staff was courteous and very helpful! An Honor and Privilege to have stayed in this beautiful resort, surroundings and most especially the staff and community.
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Date of stay: August 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 13 Aug 2022
Aloha Rosac! We are overwhelmed by all your kind words and are absolutely delighted you enjoyed your time with us so much! We already can't wait to have you back again. Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are traveling as a couple, I do not recommend prereserving a "private" umbrella. When we checked in with the pool attendant and there was already a family in our spot. The attendant was very helpful in removing them, however, the cushions were soaking wet. As I moved the cushions another family came to sit in the remaining 2 chairs. I told them I had reserved the umbrella, but they proceeded to occupy the chairs. At this point not wanting to get into an arguement I asked the Outrigger text line for a refund. They advised to reach out to the pool attendant and who wasn't able to help us. Long story short after reaching out to the pool attendant, front desk and the resorts pass representative (the online booking agency) multiple times, a refund was finally issued 5 hours later. I would have been satisfied to move to another area or to have the attendant remove the family. I found it unfair that I had to pay for this reservation while this family did not and was still allowed to occupy the "private" umbrella. I was very unsatisfied with the level of service and was just asking for a fair delivery of the service I paid for or a refund for the service I did not recieve. For clarification the confirmation of the reservation states "private shaded umbrella with pool lounge chair seating for 2 people" not 2 paid guests plus another 5 people who did not pay for the amenity. The pool attendants were also not able to keep up with the demand for towels. Guests were told multiple times throughout the day that pool towels were not available. At about 2pm the attendants ran out of towels for the duration of the day. While I can empathize with the staffing shortage I would hope that in the future the hotel will only accomodate the amount of guests they can maintain to uphold the level of service they advertise.…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If you are traveling as a couple reserving an umbrella in advance is not recommended.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 1 week ago
Aloha! Mahalo for staying with us at Outrigger Kona. Your feedback is very helpful, as for us to prevent this type of situation from happening again. We have talked to the staff and advised how to properly address refund procedures. We greatly appreciated your patience during that stressful time. And we are excited to have you return. Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I almost didn’t stay here based on the bad reviews but I’m glad I did. Yes, it’s old and being renovated. Yes the nice restaurant is closed. But the rooms were big and had balconies and the grounds were nicely landscaped. The small public beach was close. The city bus stops at the door (and is always late). There’s a mall up the hill with restaurants and a supermarket. No complaints, I’ll be back.
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Date of stay: January 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 2 weeks ago
Aloha! Mahalo or staying with us at Outrigger Kona. Thank you so much for your kind words. Already we are excited for your return trip! Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cockroach in room. Poor to no customer service. Expensive resort fee and parking. Stayed for 9 days/nights Cockroach was right on the floor of the room when we checked in. Informed staff and they did nothing about it so I had to cup it and throw it outside. Resort grounds are in okay condition and the pool is nice. Staff were not welcoming or helpful. Mandatory 30 USD resort fee plus 25 USD for self parking is quite steep. Wouldn’t stay here again.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The problems we encountered was that the front desk staff member Michael, upon check in seemed he was not happy to be there and seemed not very happy that I was there... I got more emotion from the DMV office than here. After check in we were went down to the jacuzzi area at the pool only to find old food trays and plastic liquor cups all over the place even along the rim of the pool! Gross! I guess at night, no one cleans up? As local residents, to see this is an embarrassment that our the tourists come here to this trash!! This was the first time we stayed here since the Outrigger took over. Would I stay here again? Maybe- then again, maybe not.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Dont go to the pool at night unless you want to see food trash and old plastic liquor cups.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 2 weeks ago
Aloha Keith, Mahalo for taking the time to share about your experience. We are very grateful for your honest feedback. We would love the opportunity to have you come back, we sincerely hope to see you again. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Know when you got is is a very old hotel and looks very worn out The furniture in our room consisted of a desk chair that must have been 20 years old - where you’re basically sitting on the frame of the chair. The beds were squishy - so gross For the money there are better places When we complained management was not interested in customer satisfaction and still charges us for the night although we left the hotel and did not stay there Do yourself a favor and drive up the Westin Hapuna beach.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 2 weeks ago
Aloha Susan, We apperciate your honest feedback. Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will divide my review into two areas, one that the hotel can’t really change without doing a renovation and two, practices that can be changed. First, the hotel is quite old and dated. Photos on line do not show this: rust on ceilings in public areas, old grout in bathroom, a big gash in the carpet in our room, old fashioned shower curtains instead of frameless glass doors common in newer hotels. This condition did bother us at first but we were there for five days and spent most of our time outside so when we returned to the room, it was night time. And we got used to it somewhat. Second, the restaurant is really overpriced for what was available. Food was ordinary. Ordered a salad that came swimming in blue cheese dressing. Nowadays dressing usually come on the side so I didn’t even think to make this “special” request. Plus there is only one place really (aside from the pool area cafe). The live music at dinner was a bit too loud for us but I can see that might just be a personal preference. Third, no business center and no ability or capacity to print out boarding passes or any document for guests. Our airline doesn’t send boarding passes to phones so we had to print ours out. No such luck at the hotel for printing. What was also bothersome but that could be easily changed: pool towels. We had to wait an hour for ours. Please just get more towels. We were there during high season. Christmas period, before new year. Surely you know how many guests are registered. You accept guests, you make sure you have enough amenities for the guests you took. Another bothersome thing. Housekeeping didn’t do our room one day. The other day we had to ask and remind them, as it was 3 pm and the room hadn’t been serviced. What was nice about the hotel: charging outlets right by the night table. No need to search for outlets that could be hidden behind beds for example. The desk area also had a surge protector strip. That’s a nice touch. They also give you two bottles of water every day. It’s an okay hotel on the beach in a good location. Yes they can’t be brand new without a major renovation but at least they can have a better and more reasonable menu.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 2 weeks ago
Aloha! Mahalo for staying with us at Outrigger Kona! We apperciate you taking the time to share about your experience, your honest feedback is extremely helpful. Your insights will help guide us to what needs improvement. We do look forward to having you back! Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I could give this place 0 stars I would. From the minute we walked in the service was beyond awful. When someone says in their staff says just tip the valet 5 bucks its a red flag so run. After missing flights, we got to our ocean front that smelled of mildew, and don’t forget about popcorn ceilings. In shock and disbelief that someone would actually charge a lot of money to stay in this out dated dump, a cleaner walked in on my wife and I without knocking. Do yourself a favor and go somewhere that cares about their guests and property.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 2 weeks ago
Aloha Paige. Thank you for your honest feedback. Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed just before Christmas, club room worth it, breakfast and evening drinks/poke included Rooms view was amazing, saw manta ray and whales from our balcony Added Extras activities included such yoga, bracelet making, and ukulele lessons for free with club room Only down side housekeeping can take allay. But when called done straight away
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Date of stay: December 2022
Rooms
Location
Service
Room Tip: Pay the extra get a club room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathryn Agdeppa, Guest Services / Front Office at Outrigger Kona Resort and Spa
Responded 2 weeks ago
Aloha Raymount! Mahalo for staying with us at Outrigger Kona. We apperciate you taking the time to share about your experience. Your honest feedback is very helpful to us. We are excited to see you again soon! Mahalo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$352 - US$522 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Kona Resort & Spa at Keauhou Bay
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
508
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Claim Your ListingOUTRIGGER KONA RESORT AND SPA: UPDATED 2023 Reviews, Price Comparison and 3,569 Photos (Kailua-Kona, HI) - Tripadvisor
Frequently Asked Questions about Outrigger Kona Resort and Spa
Which popular attractions are close to Outrigger Kona Resort and Spa?
Nearby attractions include Kona Natural Soap (2.7 km), Heavenly Hawaiian Kona Coffee Farm & Konalani Coffee Bar (3.7 km), and Aloha Adventure Farms (4.8 km).
What are some of the property amenities at Outrigger Kona Resort and Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Outrigger Kona Resort and Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Outrigger Kona Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Outrigger Kona Resort and Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Outrigger Kona Resort and Spa?
Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Kona Grill House.
Are there opportunities to exercise at Outrigger Kona Resort and Spa?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Are any cleaning services offered at Outrigger Kona Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Outrigger Kona Resort and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Outrigger Kona Resort and Spa?
The staff speaks multiple languages, including English, Japanese, Korean, and Filipino.
Are there any historical sites close to Outrigger Kona Resort and Spa?
Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km).