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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,239 Reviews from our TripAdvisor Community

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Showing 2,009: English reviews
Melbourne, Australia
Reviewed yesterday NEW

We spent three nights here and found it the least enjoyable stay of our trip to the Hawaiian islands. It looked like a place in semi- close down mode. No decent coffee (espresso) on tap except from the cafe near reception that closed in the afternoon. We had booked a helicopter tour for five for two hours but found out...

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Thank Trebor61
Reviewed yesterday NEW

This hotel located on the cliff edges of the ocean is gorgeous. The pools and gardens are fabulous. However, our room was to be in Oceanview, but had a view of the tennis court with a small corner if you stretch out from the balcony view of the ocean. Our request for a change was refused. We were on the...

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Thank VZC
Princeton, New Jersey
Reviewed yesterday NEW

Like others I have mixed feelings about this place. From the outside the hotel looks good, our room with Ocean view was fine but the shower delivered only a trickle of lukewarm water. The location os fantastic but the access to the sea is inexistent, i was told that a private access existed but the ladder was removed.. Continental breakfast...

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Thank MJG8
Portland Oregon
Reviewed 2 days ago NEW

I was confused by this resort. I have certain expectations when Resort & Spa is in the name. We arrived and stayed for three days. During that time one elevator was down and never had a sign saying so. Either the doors would not open or they would but it would bounce between two floors only. Too many people with...

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Thank APennero
Reviewed 3 days ago NEW

We are probably going to stay here again, but there's a few things you need to know before you can decide if it's right for you. Pros - Location, Location, Location - Staff is very friendly and helpful. - The Pool Area is nice and very well run Cons: - A frustrating lack of consistency which leads to things falling...

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1Thank Jeanjavert
Reviewed 4 days ago NEWvia mobile

As the title says. Staff was very nice and attentive except for one guy who worked at Breakfast Buffet. He would not fill up our water glasses even after we suggested that he leave a pitcher with us. I did advise the hostess but she did nothing. In fact, it appeared they had some form of relationship with each other...

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Thank Harold D
Reviewed 5 days ago NEW

We stayed at the Sheraton from 1/6/17-1/8/17; 2 nights. I liked this hotel, but thought it was overpriced. Our room (1328) was spacious and clean. The king bed was comfortable and the room was quiet. I was concerned that this room was right outside the ice machine and I would hear that all day and night, but I only heard...

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Thank Kathryn P
San Diego, California
Reviewed 5 days ago NEW

Happily surprised that management actually cared about input regarding toddlers in 18-plus hot tub and about second-hand smoke from guests/employees. Front desk displayed first-class attitude. Gorgeous holiday decorations. Great room service.

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Thank Business99106
Brisbane, Australia
Reviewed 5 days ago NEW

This place was just OK - we had an ocean view room but we missed the first night of accommodation due to flight delays (we had already paid in advance) so I called the hotel to advise that we would still like to keep our room so we could check in early in the morning only to arrive and have...

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Thank Brissy_Traveller1983
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Brissy, Thank you for your review and for choosing to stay with us!. We appreciate the opportunity to improve on our guest services and will share your feedback with our leadership team. We hope to welcome you back to the Sheraton Kona Resort & Spa in the future. Mahalo,

Waikiki, Hawaii
Reviewed 6 days ago NEW

I hate to even write this negative review because I WANT so badly to love this hotel, especially after 3 visits in the past year alone. But unfortunately, it’s the same issues time and time again. This is going to be a long one. Number one complaint: This hotel does not inform guests of the activities they are entitled to...

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4Thank staceymoorelynn
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Stacey, Thank you for staying with us and for being a return guest to our resort. We strive to exceed each of our guests expectations and clearly we missed the mark. Please allow me to connect with you directly. With Warmest Mahalo.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $317 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
65 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the top floors.”
 of 5 bubbles VZC, 22 Jan 2017 | Read review
“My room was great, so I cannot compare.”
 of 5 bubbles Business99106, 18 Jan 2017 | Read review
“If you want to watch Luau for free, choose garden view, so you can watch it from your balcony.”
 of 5 bubbles idahe112, 17 Jan 2017 | Read review
“Ask for the view where the water is hitting the rocks”
 of 5 bubbles Khela_H, 17 Jan 2017 | Read review
“No suites in this hotel due to its age. "beach" view or bay/town view. We got one of the latter.”
 of 5 bubbles tixrus, 16 Jan 2017 | Read review
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