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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,357 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

We had a great time! Friendly staff, and the place is clean. In response to other elements of other reviews I saw.... First, we're Starwood preferred guests. We reserved a mountain view room and got not only a very quiet room at the far end of a wing (a good thing in my book) but we had a partial ocean...

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Helpful?
Thank Rachel P
Hobart, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 18 November 2016

Aloha, recently stayed at the Sheraton Resort & Spa Kona October 21st – 24th 2016. The hotel is located roughly 6 miles from the main town centre of Kona. We had a hire car to check out Hawaii Volcano National Park so that made it easy for us. They do offer a trolley as part of the resort fee which...

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Helpful?
1Thank Goldcoastfan
About Hotel's Favourite Review
Management response:

Aloha Goldcoastfan, Mahalo for staying with us! We are thrilled our staff took such good care of you! Hawai'i Volcano National Park truly is one of a kind and the experience provides memories for a lifetime! Hopefully we will see you again in the near future! A hoi hou! Mahalo,

Los Angeles, California
Reviewed yesterday NEW

What a great stay and big thanks to the wonderful staff! The hotel was clean and the grounds were well manicured. Jill was wonderful in setting us up at the pool, with our awesome cabana, and arranging our rentals for our beach excursions. She remembered our names the next day and took care of us. Chuck served us pool side...

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Helpful?
Thank v6395
Athabasca, Canada
Reviewed 2 days ago NEW

Manager upgraded us to an ocean-view room, as our room was not ready after checking in at 12:30 a.m., partly due to the out-going flight crew leaving late as our flight was two hours late arriving. We greatly appreciated the manager and staff efforts to get us checked in comfortably after a long day. Water-slide or the falls in the...

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Helpful?
Thank SpaceRoger
Reviewed 3 days ago NEWvia mobile

Spent 4 nights at the Sheraton kona resort found it to be old, tired and dirty. The room was medium sized, smelled like cleaning solvent, carpets spotted and frayed, deck was dirty with two chairs one with a cushion and one without, the chair without the cushion had a wasps nest attached to it but no wasps. Included in the...

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Helpful?
Thank jholtco47
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, We sincerely apologize for the challenges that you experienced during your recent stay. We have also just finished our strategic plan for our capital re-investment into the hotel which will target our guest rooms and high impact portions of the resort to bring more life and TLC to the resort. We are happy to hear you enjoyed our 100%...

Vienna, Austria
Reviewed 3 days ago NEW

The hotel design and is good, the staff are also helpful. But the price is super expensive, e.g., they charge you $5 for a bottle of water. Moreover, the food has the same problem, you can get the trolley and get a good food with reasonable price in the city. Moreover, the internet quality is poor

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Helpful?
1Thank Reza_RR
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for choosing to stay with us. We value your feedback and will share your comments with our Food and Beverage Leadership team, so we can improve the overall guest experience. Thank you for acknowledging our friendly and helpful staff. We hope to have the opportunity to welcome you back again here at the Sheraton Kona!

Reviewed 3 days ago NEWvia mobile

This place is a dump. As an SPG platinum I was ashamed that this is what they're calling a Sheraton. The room was gross and dated, the hallways loud the elevators take FOREVER, the lounge was useless, food so so. Service was poooooor, room cleaned on day 1 after 3pm? What the actual f... This is a piss poor excuse...

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Helpful?
Thank Danilo M
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Mahalo for staying with us at the Sheraton Kona. We strive to exceed each of our guests expectations and clearly we missed the mark. Please know that we will start our capital re-investment into the hotel which will target our guest rooms and public spaces which will bring more life and TLC to the resort. We hope to have the...

Reviewed 4 days ago NEWvia mobile

I booked this resort as part of a package deal. We were out enjoying the island most of the time so we weren't even at the resort except to sleep, they still managed to screw up our stay. Our room had cockroaches in it, our shower broke the first night we were here, our key card didn't work and we...

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Helpful?
Thank Jesse F
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

We sincerely apologize for the challenges that you experienced during your recent stay and have shared this with our management team so that we may improve our guest services.

Loveland, Colorado
Reviewed 4 days ago NEW

My theory is that this is not a real Sheraton. Consider the following: * A real Sheraton would not have bell-hops that were rude to you when you first arrived. * A real Sheraton would program your room key cards right the first time. * A real Sheraton would have Wi-Fi that worked. (McDonald's can do it!) * A real...

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Helpful?
1Thank Ken S
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Thank you for staying with us at Sheraton Kona and for providing your feedback. We strive to exceed each of our guests expectations and clearly we missed the mark. We would like to take this opportunity to connect with you via phone by calling the hotel at your leisure. Mahalo

Lubbock, Texas
Reviewed 4 days ago NEW

1) No welcome service. My wife was expecting a flower garland as a welcome reception. She was disappointed. 2) BATHROOM NEEDs UPDATE - NOW - CHECK PHOTO 3) Pool has a very big water slide for kids, but it closes at 6:00pm. Kids were disappointed for not able to use it as we came back from our day trip after...

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Helpful?
Thank m p
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share this with our leadership team. We will also begin our capital re-investment into the hotel which will target our guest rooms to bring more life and TLC to the resort. We hope to have the opportunity to welcome you back.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $344 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Cheap Tickets, Hotels.com and Jetsetter so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
70 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room to south (away from Rays from the Bay lounge) facing ocean”
 of 5 bubbles SpaceRoger, 22 Mar 2017 | Read review
“Lower rooms have wider balconies, because the hotel slopes outward from top to bottom.”
  • Top layer coming off the toilet seat.
  • Corroded plumbing.
  • Badly peeling bathroom door.
 of 5 bubbles 410kens, 20 Mar 2017 | Read review
“Don't pay for a ocean side. Hotel is on a peninsula so most rooms have some ocean view and the mountain view is great as well.”
 of 5 bubbles Waynedad, 20 Mar 2017 | Read review
“Best views are ocean front. The waves contribute to decreasing noise from the hallways.”
 of 5 bubbles susanwt2016, 16 Mar 2017 | Read review
“facing garden really quiet...oceanfront can be loud with crashing waves just below you”
 of 5 bubbles phunzie, 15 Mar 2017 | Read review
5 of 5