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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (2000)
Room & Suite (544)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“rays on the bay”(411 reviews)
“the big island”(262 reviews)
“manta ray”(110 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
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Nearby Hotels
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,940)
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All reviewsrays on the baythe big islandmanta rayocean frontkeauhou bayself parkinga mountain view roomfree trolleybreakfast buffetgreat poolpoolside barpool staffpool sideoceanfront roombeautiful groundsrental carbit dated
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1 - 5 of 2,646 reviews
Reviewed yesterday via mobile

Beautiful resort with many activities and sights. Manta Ray viewing at night was an experience of a lifetime. The resort itself is gorgeous and makes you feel like Hawaiian royalty. Employees are very friendly and helpful, from the valet parking attendants to the restaurant hostess....More

Thank Dawn T
Hotel's Favourite
Reviewed 3 weeks ago

I spent a week at the Sheraton Kona in May 2018. I was very pleased with my stay! The room had super comfy beds and nice cold air conditioning that I appreciated after long days of exploring the island - and not being so used...More

2  Thank Maureen H
Reviewed 3 days ago

I loved this hotel it was great. Large, clean, the best free juice at reception, great pools and slide. The pool bar did good meals and there is a little supermarket. We had a great stay. There are shops a short drive away in Kona...More

Thank TravellingAus13
Reviewed 4 days ago

We had a great stay with two kids (ages 9 and 6). The pool with water slide was a big hit as well as the game room. Breakfast at Rays on the Bay was delicious and we had lunch at the poolside restaurant one day...More

Thank OakSarah
Reviewed 5 days ago

Kona was our second stop on our 4 island honeymoon. We were pretty impressed with the hotel when we first arrived; the "common areas" are pretty nice. There are hammocks, giant chess and a pretty pool. Then we went to our room. As we walked...More

Thank Amanda H
Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 4 days ago

Aloha Amanda H, Thank you for your feedback. We greatly appreciate you taking the time to share your thoughts with our team. We want you to know that not only do we take guest feedback very seriously, but I have made sure to share your...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$186 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$186 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2000)
Room & Suite (544)
Pool & Beach (284)
Dining (162)
Amenities (111)
Business Centre & Event Rooms (11)
Family and Play Areas (4)
Questions & Answers
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Popoff_Island_Girl
Dear Manager at Sheraton Kona Resort & Spa at Keauhou Bay, Thank you for responding back. I know as a manager you don't have anything to do with how Sheraton and companies like Priceline and others like Hot Wire show hotel pricing, other than that "other fees may not be included in the posted price" I know in the Hotel business it is all about getting the edge on other Hotels. If Suddenly Sheraton were to direct Priceline to include all fees when they are advertising an a set price, even if it is a hair little higher, but saying includes all hotel fees, parking, taxes and priceline fees, you'll be able to lure more guest into your hotel And want to stay based on the niceness of the hotel. Most hotels are doing the same thing with Priceline, not disclosing fees and taxes until after the credit card purchase is made. Once the purchase icon is pushed they can't change their mind after sticker shock. Sheraton is a quality hotel, they don't need to play those games. Corporate may have to temporarily lower prices to offset initial sticker shock, but you'll gain more market share and keep your hotel full and then other hotels will have to follow suit. But not until they lost market share and by then Sheraton will already be ahead of the game. By then all hotels will be forced to post actual total cost of the hotel, including Priceline fees. You want market more share, have corporate Sheraton and Priceling be honest with the price with no hidden fees. I know what I'm talking about, I worked in sales myself. Will you please forward this to your corporate marketers? Sincerely David and Cathy Adams
24 June 2018|
AnswerShow all 2 answers
Response from Romeo12502015 | Reviewed this property |
It is not , I guarantee you you will find cheaper prices in third party web site . They do not include a resort fee( a way they rip off visitors in Hawaii ) about 30 dollars per day and sel parking ( an other 20 dollars per... More
0
Votes
JO ANN C
2 June 2018|
AnswerShow all 11 answers
Response from Sal C | Reviewed this property |
About 100 miles and 3 hour drive. This property is minimally impacted and that is extremely dependent on the wind.
3
Votes
JO ANN C
2 June 2018|
AnswerShow all 7 answers
Response from Ryan J | Reviewed this property |
It is completely safe to travel to the island and stay at the Sheraton Resort. The flow is nearly 100 miles away from our resort and approximately a 2.5 hour drive.​ There is absolutely no reason to change or alter your... More
1
Vote
Room Tips
"All floors we visited smelled of mold, pick a room in another hotel."
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"Asked for a newer or recently updated room"
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"Difficult based on my room."
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"Ocean front rooms are worth it for the views of the rocks and water!"
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