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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
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2,147 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 1,921: English reviews
Leonardtown, Maryland
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 August 2016

Well maintained property with clean quiet rooms. Parking was good, access was easy, the restaurant onsite was good if a little pricey. The price was worth it to sit out on the deck at night and watch the Giant Manta Rays feed under the lights! Beautiful creatures! This is a good location to wander all over the Big Island from!

Helpful?
Thank Rick M
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Rick_McNutt, Mahalo for choosing us as your home away from home once again! It is always great to hear from our repeat guests and we are delighted to hear you had a great stay. Our manta ray viewing is an exceptional experience, I’m pleased to hear you were able to enjoy it. Sending you warm aloha from the Islands.... More 

San Mateo, California
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2016

The review is based that this hotel is a Category 4. Pros: Beautiful View Can see the Manta Rays without having to snorkel. Very nice Staff - Main reason for the second star. They have a very nice Luau Show. We loved it. Cons: - Old. Rooms show their age. Bathrooms tiles dirty. - Bed uncomfortable and noisy. - Outside... More 

Helpful?
Thank AlexandrePSF
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha AlexandrePSF, We appreciate you taking the time to write a review about your recent visit to the Sheraton Kona. We do regret to hear that your visit was anything less than exceptional. We are happy to learn that you enjoyed the manta rays, staff and luau. Your comments regarding food and hallway cleanliness will be shared with our team... More 

Edinburgh, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2016 via mobile

Hotel and pool are great and breakfast was good. It's ridiculous though that they charge a daily rate which you can't decline. I asked but was told it was mandatory. 35 dollars per room per night seems high if the only extra 'amenity' you use is wifi. Is this so the room price can be advertised at a lower price... More 

Helpful?
Thank FionaMH
Gardner, Colorado
Level Contributor
93 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed 28 August 2016

Great location, beautiful bay, the grounds and rooms are clean. However, the place is dated. After a long series of flights we were tired and upon check in were given a room that was large and had a bit of an ocean/bay view. The room was stuffy so we clicked on the AC and waited. We fell asleep and awoke... More 

Helpful?
Thank dogbuckeye
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2016 via mobile

I suppose you get what you pay for. Hotel seems old and tired as do the staff. They offer breakfast but it never changes,you can only have scrambled eggs so many times in a week. Apart from the Concierge the staff look like they are just making up the numbers. No enthusiasm at all. Rooms have such good views but... More 

Helpful?
Thank Phillip B
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Phillip B., Thank you for your feedback on your recent stay with us. We appreciate you taking the time to write a review about your recent visit to the Sheraton Kona. I apologize that we fell short of delivering the level of service that you deserve and expect from the Sheraton brand. Our resort fee provides guests a generous... More 

San Francisco, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2016

Stayed there 4 times already, it is in a quiet location a bit off the main area. Rental cal is needed, once you get here it's great. Close to the area to put your rented kajak in the water. The ground are wonderful, pool is ok. Rooms are bigger than many others and there are always decent deals at this... More 

Helpful?
Thank Luckso
Coffs Harbour, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 August 2016

The Sheraton Kona is a nice property with a fantastic location. But be warned about the hidden "daily amenities" fee, which is not mentioned by the staff, but outlined on a card included in promotional material handed out at checkin. The fee is USD$35 per day, and you cannot opt out. When I found out about it I told reception... More 

Helpful?
2 Thank Grant O
Auckland, New Zealand
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2016

Just spent my honeymoon at this lovely place. The people were lovely. The room looked over the pool and the ocean. Enjoyed the free travel using the trolley going to town. The power on the land went out. The emergency power was on. The staff updated us the whole time when the power was put back on the kitchen was... More 

Helpful?
Thank R5285NRandrew
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha R5285NRandrew, Thank you for choosing Sheraton Kona Resort and Spa for such a momentous occasion as your honeymoon, and mahalo for sharing your experience. We are thrilled to hear that you enjoyed the trolley service to Kona town. Guest feedback is always a gift, and we continuously strive for exceptional service for all of our guests. We look forward... More 

Sydney, New South Wales, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 August 2016

Tired Hotel Staff not interested food terrible not close to town center Kona coffee terrible beds bad trolley comes only every 2 hours high light leaving this place every day for Tours & To eat out want ever be back.

Helpful?
Thank Jason S
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Mahalo for taking the time to share your feedback with us. We apologize that your visit was anything less than exceptional. We hope you will allow us another opportunity to demonstrate the hospitality that the Sheraton brand is known. With warmest aloha More 

Yasawa Islands, Fiji
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2016

We were staying whilst attending a wedding with many other people from Australia. For such a fantastic setting the halls and rooms are really letting it down. Yes the architecture is classic 1970's or 1980's but you can overlook that if everything else is up to date. The foyer/reception area is quite modern which leads to high expectations when you... More 

Helpful?
Thank carolineabbott
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Carolineabbott, Thank you for your post and sharing your experience. We are pleased you enjoyed the foyer/reception area and Ohana suite. We will share your comments regarding the halls and furnishing, so we can provide an elevated experience. I want to extend an apology for the towel issue. We hope you welcome you back in the future! mahalo More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American, Hawaiian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $305 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
62 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother!”
 of 5 bubbles 986LynC, 26 Nov 2016 | Read review
“higher the better”
 of 5 bubbles 286natec, 24 Nov 2016 | Read review
“Ocean view available....at a cost. Not necessary I say.”
 of 5 bubbles OldCarGuy66Plymouth, 22 Nov 2016 | Read review
“Rooms overlooking ocean/pool best views.”
 of 5 bubbles Goldcoastfan, 17 Nov 2016 | Read review
“Ocean Front View is the only way to go”
 of 5 bubbles CaRichE, 17 Nov 2016 | Read review
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