We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This place was probably really nice 40 years ago but it has deteriorated significantly in the intervening years, bed was sagging in middle, fridge had broken racks, toilet had a leak and the ocean view was pretty poor - across a car park. No free...More
3 Thank wilrc1
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 7 December 2017
Mahalo for staying with us at the Sheraton Kona. We appreciate your valuable feedback in regards to your recent stay with us and truly apologize we were not able to exceed your expectations. Your insightful comments have been shared with our leadership team...More
Currently staying in an ocean front room. The room is spacious, maintained, and clean. The view is exceptional and staff is friendly and helpful.
The trolley to town, while included in the resort fee, accommodates just 34 people and there is no guarantee of a...More
This is a beautiful locale and a beautiful property - but dated property! While they maintain the outdoors very well - the bathrooms could certainly use a makeover (esp. the toilet seats ! Yuck!) ! To add to the woes - Customer service is terrible!...More
Located right on the ocean this resort has spectacular views, great pools and lots of amenities. The free bikes are a great way to get out and see the island, but be aware there are lots of steep hills. Rooms are clean and spacious. TV...More
Am currently at the resort , i spend my summers working on the road staying in alot of hotels so will give my honest opinion
Pool and Grounds : this place is beautiful cant find anything negative to say about this .
Food : yes...More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or take a taxi. I understand Uber is limited but also working on the Big Island. Probably going to cost you $40-45 for taxi/Uber.