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Sheraton Kona Resort & Spa at Keauhou Bay

2,796 reviews
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Traveller (1882)
Room & Suite (509)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“manta rays”(365 reviews)
“water slide”(142 reviews)
“keauhou bay”(113 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
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Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,796)Write a Review
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All reviewsmanta rayswater slidekeauhou baythe big islandself parkingocean viewfree trolleybreakfast buffetcoffee shopgreat poollei makingpoolside barpool sidepool staffoceanfront roombeautiful groundsrental car
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151 - 155 of 2,514 reviews
Reviewed 16 October 2017

Check in staff was very friendly also the manager Sally was great. Everything else is not worth the price. Bathroom is so outdated toilet seat has cracks, for the price guests pay...you need to at least spend 20 dollar to get new none cracking seats....More

2  Thank Ada L
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 17 October 2017

Aloha chialinlin52, We sincerely apologize for the less than satisfactory visit you described. This is not the experience you deserve nor is it the experience we want to share with our guests. We are very sorry for the issues you faced with your room and...More

Reviewed 13 October 2017

the food was OK and the setting around the pool was nice. We were very hungry and needed a late lunch without a long drive so we ate here. Loko-Moko was OK, fish and chips was great, local fresh swordfish with local potato chips, and...More

Thank Helen S
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 17 October 2017

Aloha Helen S, Mahalo for staying with us at the Sheraton Kona. We are glad to hear you enjoyed our beautiful pool area. Thank you for your feedback regarding our restaurant by the pool and we will share your comments with our Food & Beverage...More

Reviewed 11 October 2017

We went to this hotel as part of our honeymoon. The reception area is beautiful, however the staff was lack luster. When we arrived in our room we were so surprise how outdated it was. The bathroom was cement brick walls with industrial toilets. Not...More

3  Thank Patricia K
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 13 October 2017

Aloha Patricia K, Thank you for staying with us and your review of our resort from your stay in August 2017. We strive to exceed each of our guest's expectations and apologize for the unpleasant experience you had with us during your honeymoon. Thank you...More

Reviewed 11 October 2017

We stayed for 3 nights and really enjoyed our stay. The pool is very nice and theres so much to do here! The only thing is that everything closes very early. My boyfriend and I work at a resort very similar to this and most...More

Thank Camila B
Reviewed 10 October 2017 via mobile

My wife and I had a very uncomfortable experience here at Sheraton. From guest reception to poorly serviced rooms. I would say that this is a 2-3 star rated hotel there is nothing luxurious about it to pay the resort fees. The resort is a...More

2  Thank GusSidhu
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 12 October 2017

Aloha GusSidhu, Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your stay. We...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$194 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$194 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1882)
Room & Suite (509)
Pool & Beach (270)
Dining (124)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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lLP1031
4 February 2018|
AnswerShow all 12 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
16 January 2018|
AnswerShow all 5 answers
Response from D J | Reviewed this property |
About 32 minutes drive. Easy to miss the turn. I suggest using a map app to find it. Rent a car makes it easier.
1
Vote
occams-razor
15 January 2018|
AnswerShow all 12 answers
Response from larry m | Reviewed this property |
no. not a recommended place to swim. there is actually no beach, just a rock cliff and boulders.
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Room Tips
"If asking for an ocean view, tell them "no parking lot view""
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""Ocean View" offers a more varied (better) view than "Full Ocean View" which just allows..."
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"Ask for the most recent updated rooms"
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"Ask for an upper floor that overlooks the luau area."
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