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31/12/2017 01/01/2018
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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    (808) 930-4900
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    31/12/2017 01/01/2018
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     24 people are viewing this hotel
    US$505
    US$429
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    Traveller (1809)
    Room & Suite (422)
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    Overview
    • Excellent30%
    • Very good37%
    • Average19%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “manta rays” (352 reviews)
    “water slide” (139 reviews)
    “keauhou bay” (109 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Offers from Sheraton Kona Resort & Spa at Keauhou Bay
    Special Offer: Breakfast for 2 Included
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    Rooms
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,699)
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    371 - 375 of 2,426 reviews

    Reviewed 20 February 2017 via mobile

    Its a beautiful resort in a great location, and the pool with water slide is a must for families, but early checkout & late Check in make it near impossible to enjoy. There is an extra fee to park on property. We prepaid for 2...More

    1  Thank NMBuckaroo
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 22 February 2017

    Mahalo for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay and for not providing you with exceptional customer service and have shared your comments with our management team. We hope to welcome you back soon.

    Reviewed 19 February 2017

    PROS: Location is beautiful and staff service was excellent. Upon check-in, found latch on sliding glass door broken - allowing NO access to the balcony. One call to housekeeping and it was quickly fixed. During 6-day stay, arrived back to room very late one night...More

    Thank Linda H
    Reviewed 18 February 2017 via mobile

    We have just finished a 5 night stay here at the Sheraton and I have to say we really enjoyed our stay. The hotel is definitely only a 3 star hotel but our stay was a four. We had stayed here before but several years...More

    1  Thank Tashmon
    Reviewed 17 February 2017

    a big spread out concrete hotel right on the sea edge,volcanic rock and waves. great presentation about the manta rays unfortunately the wind proved difficult for going out on observation deck to see them close up. great food with brilliant views, if at the right...More

    1  Thank MissW55
    Reviewed 17 February 2017

    Staying in a Sheraton hotel, you usually know what to expect,but not so with this one. We arrived early in the morning due to a late flight and were given a room that seemingly looked over the car park and didn't appear to be ocean...More

    3  Thank jsks
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 18 February 2017

    Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared your comments with our management team. Please know that as part of our commitment to providing excellent...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Pool
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$222 - US$417 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 On the Beach Hotel in Kailua-Kona
    • #3 Green Hotel in Kailua-Kona
    • #3 Top resorts Hotel in Kailua-Kona
    • #6 Family Hotel in Kailua-Kona
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 521
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Agoda, Hotels.com, Orbitz, HotelQuickly, TripOnline SA, Cancelon, HotelsforEveryone, Evoline ltd and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Hawaii >
    • Island of Hawaii >
    • Kailua-Kona
    • Also Known As
    • Sheraton Keauhou Bay Hotel Kailua-Kona ,
    • Sheraton Keauhou Bay Resort And Spa ,
    • Sheraton Kailua-Kona ,
    • Sheraton Keauhou Bay Resort & Spa ,
    • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
    Add Photo Photos
    Traveller (1809)
    Room & Suite (422)
    Pool & Beach (270)
    Dining (115)
    Hotel & Grounds (1441)
    Bathroom (58)
    Business Centre & Event Rooms (14)
    Family and Play Areas (4)
    Nearby
    Nearby Restaurants
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    Nearby Attractions
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    .43 km away
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    1.46 km away
    Ask a question
    Questions & Answers
    439KarlaB
    30 November 2017|
    AnswerShow all 4 answers
    Response from vdputte | Reviewed this property |
    Self parking $15.00. I don’t mind a brief walk and valet parking is often a rip-off. We flew into Kona late at night and our check in was early next morning around 9.00 am. The manager was kind enough to waive the resort... More
    0
    Votes
    scubaRN32
    15 November 2017|
    AnswerShow all 6 answers
    Response from WDLuisi | Reviewed this property |
    There are several tour companies that take out tourist for night viewing. The big draw at the Sheraton is that they have fixed spot lights that turn on after those boats leave. If you are lucky you can watch the manta rays... More
    0
    Votes
    redwolfmom
    30 October 2017|
    AnswerShow all 8 answers
    Response from Peggy F | Reviewed this property |
    In addition to all the other fees which were just a little over $30 per day, they also charged $15 per day parking. The parking lot is at the bottom of the hill which the hotel is on. Quite a walk.
    1
    Vote
    Room Tips
    "The rooms need some updating, it was disappointing for the price."
    Read review
    "7th floor facing the Luau garden has better views"
    Read review
    "just don't stay here"
    Read review
    "Ocean front and vallet / good during Kona Coffee Festival"
    Read review
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