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Holiday Inn Express & Suites Kailua-Kona

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75-146 Sarona Road, Kailua-Kona, Island of Hawaii, HI 96740-3725
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US$289
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Free cancellation until 09/12/22
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US$289
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Free cancellation until 09/12/22
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US$289
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About

#5 of 14 hotels in Kailua-Kona
Location
Cleanliness
Service
Value

Holiday Inn Express Hotel & Suites Kailua-Kona is an excellent choice for travellers visiting Kailua-Kona, offering many helpful amenities designed to enhance your stay.

Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.

Holiday Inn Express Hotel & Suites Kailua-Kona features 24 hour front desk, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Holiday Inn Express Hotel & Suites Kailua-Kona, parking is available.

Nearby landmarks such as Ali'i Drive (0.1 mi) and St. Michael the Archangel Church (0.1 mi) make Holiday Inn Express Hotel & Suites Kailua-Kona a great place to stay when visiting Kailua-Kona.

While in Kailua-Kona, you may want to check out some of the restaurants that are a short walk away from Holiday Inn Express Hotel & Suites Kailua-Kona, including Kona Brewing Company Pub & Brewery (0.5 mi), Big Island Grill (0.1 mi), and Umekes Fishmarket Bar & Grill (0.6 mi).

There is no shortage of things to do in the area: explore popular art galleries such as Kona Henna, Lava Light Galleries, and Trudy's Island Arts.

Enjoy your stay in Kailua-Kona!

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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Shuttle bus service
Business Centre with Internet Access
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
706Reviews36Q+A100Room tips
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denisek55 wrote a review 6 Nov
Monterey, California23 contributions4 helpful votes
I rarely write a negative review without giving the management a chance to rectify the situation. I did try to get help with dirty sheets, black spots, on both sides of my bed. The housecleaning supervisor said it was my fault since they check the sheets daily. I explained I traveled solo this time, and slept on one side of the bed, so how was there spots on both sides of the bed? The front staff said we will not offer you any type of compensation, as it was not our responsibility. Wow, left another message on their website which was ignored. I cannot recommend this property given how this was handled. Check the sheets and towels before you touch them, but be aware the staff doesn’t seem to value your business. Very disappointing for a large company not to stand by good customer service.
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Date of stay: October 2022
Rooms
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kailua-Kona
Responded 1 week ago
Hi denisek55, Thank you for your review and for choosing our Holiday Inn Express Kailua-Kona for your accommodation needs. We appreciate you as one of our guests! We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Belinda E wrote a review Oct 2022
Brisbane, Australia421 contributions107 helpful votes
We had a last-minute change of plans due to a flight cancellation and ended up needing emergency accommodation for one night. Holiday Inn was very accommodating and definitely calmed a stressful situation. We got in considerably earlier than expected after a long flight from Australia plagued with delays. They kindly arranged an early check in, provided parking for a small fee and the front desk staff were very helpful suggesting places nearby for food and refreshment. Breakfast and facilities are average, but the location is wonderful with the bustling front street only about a block's walk. Thanks again to the staff for their kindness. It really made all the difference as we were simply exhausted by the time we arrived. The front desk staff were also very helpful providing cutlery packs for takeout food and additional towels.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lovetravel7519 wrote a review Sep 2022
Melbourne, Australia182 contributions93 helpful votes
So I stayed here for 4 nights. The location is good and you can walk to beach and restaurants. Room is spacious. Check in process is painful as the person who checked us in forgot to tell us - that due to covid, we need to tell specifically whether we need the room to be cleaned - The process for handling parking overflow Only other issue was that the breakfast had limited gluten and dairy free items. It will be better to include at least some gluten free bread and omelette without cheese I did find one of the staff member Rick (sorry if I remember name incorrectly) very helpful.
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Date of stay: June 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Bay, General Manager at Holiday Inn Express & Suites Kailua-Kona
Responded 14 Oct 2022
Aloha, Thank you so much for the opportunity to host your stay. Your feedback is very important to us and I will look into this and report back to my team to make sure we do better. Mahalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
luvSWA wrote a review Sep 2022
Rochester, New York34 contributions7 helpful votes
We stayed here after flying into, and again before flying out of, Kona. Close to the airport, as well as beaches and shops. Clean and quiet. Several hot and cold breakfast choices, but pancake maker and juice machine were out of service. Good base for driving to Hilo.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Bay, General Manager at Holiday Inn Express & Suites Kailua-Kona
Responded 14 Oct 2022
Aloha, Thank you for your feedback. My deepest apologies for the inconvenience you had experience during breakfast. We have fixed our juice machine and waiting for our new pancake machine to arrive. Thank you for giving us the opportunity to host your stay. Mahalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travelingman979 wrote a review Sep 2022
Boston, Massachusetts149 contributions57 helpful votes
We book hotels like this for the comfortable room, free breakfast and other family friendly amenities. What elevates this hotel is the execution of those tasks to make for a pleasant experience and the great location (5 minute walk from the water and shopping areas). The pool is clean (if a bit small) and unfortunately the pancake machine was broken while we were there but otherwise it was a good stay and a reasonably good value (given the area).
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Date of stay: August 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Albert Bay, General Manager at Holiday Inn Express & Suites Kailua-Kona
Responded 14 Oct 2022
Aloha, Thank you so much for giving us the opportunity to host your stay. Your feedback is very important to us and we really appreciate it. Mahalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Climber81322 wrote a review Aug 2022
5 contributions2 helpful votes
We stayed for one night in August from Friday to Saturday. I woke up around 2 AM to use the bathroom and found a baby roach crawling across the bathroom floor. Killed it. Went to the bathroom again around 6 AM. Guess what? A second one crawling on the bathroom floor. This time i photographed and videoed it (unfortunately Trip Advisor doesn't support uploading videos). There was also a squished roach on the side of the closet killed by a previous guest. I spoke to the front desk clerk around 8 AM who apologized profusely and asked me to send him the photos and video, which I did. He was off for the weekend, so i also e-mailed it to the manager, Albert Bay, who was not on duty. On Monday, the clerk acknowledged that he forwarded my e-mail to Albert. By Tuesday... no call from Albert. I called the hotel and a different clerk also apologized and said she would let Albert know. By Thursday... no call. So I left a voice mail for Albert. Never got a response. So, several issues with this hotel... (1) bugs (2) manager ignores guest's legitimate complaint (3) housekeeping does not put proper items in rooms. We had a room for four. Only three sets of towels and no bedding for the pullout couch, which is what accommodates the remaining two people. I went down to the front desk and they came out with a bedding set for the pullout couch and an extra set of towels. My wife saw this happen several times, so housekeeping is disorganized. They know who they are making the room up for. Why can't they stock it properly so the front desk clerk doesn't have to keep handing out bedding and towels? This is a management issue. I would not recommend this place and I have stayed at other Holiday Inn Express locations with no such issues.
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Date of stay: August 2022
Cleanliness
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Sleep Quality
Room Tip: Choose a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kailua-Kona
Responded 12 Oct 2022
Hi Climber81322, Thank you for leaving us feedback surrounding your experience with the Holiday Inn Express & Suites Kailua-Kona. We appreciate you choosing us for your lodging needs. Providing excellent service and accommodations is our priority, and I’m sorry for the issues you encountered. I shared your comments with our hotel management, and I am positive that they will look into this matter for necessary correction. I hope you give us the chance to turn things around the next time you stay with us. Sincerely, Jesan T. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrsSam08 wrote a review Aug 2022
New York73 contributions17 helpful votes
+1
The location of this hotel is fantastic, within walking distance of many places. There was plenty of parking in the lot. The pool is kind of small, but it was clean. The hot tub was nice and clean as well. The room is large, with a desk and chair, a couch, and a table and two chairs. The bed was comfortable, but the pillows were not the usual IHG pillows and were not as comfortable. Unfortunately, the room was not well-cleaned. The room smelled of mold and mildew. The shower had a build-up of mold and mildew around the edges of the door. There were sticky spots on the floor of the room and the mirrors were streaky. One of the lampshades had mold spots. We requested housekeeping soon after we checked in but the housekeeping staff had gone home for the night. The next day they came to clean and did not clean the shower doors, nor did they get the sticky spot off the floor. After seeing that the shower had not been cleaned, I requested the housekeeping staff come back. I pointed out the mold and asked that they clean it. The employee was able to remove the build-up quickly and the shower door looked great after that. I would think that cleaning the shower door would be standard procedure, but the amount of mold build-up on the door leads me to believe that the door had not been cleaned for some time. Further, the housekeeper indicated that nobody ever informed her to address the fact we specifically asked for the shower to receive extra attention. Evidently there is a disconnect between front desk staff and housekeeping staff. There is no place to hang wet swimsuits and towels in this room. I assume that people would use the lamp as a place to let things dry out, leading to the mold. A retractable clothesline in the shower, or more hooks somewhere in the room along the ample wall space, would certainly help. Breakfast was not up to usual IHG standards. There were no biscuits during our 3 night stay there. The fruit selection was limited to apples only and a couple of the juices were out of order. Also, the make your own pancake station was not in service. Our hallway also smelled like vomit our entire stay. As a final example of a lack of attention to detail, they placed someone else's bill under our door. The room it was supposed to go was on a different floor and the number wasn't even close to our room number. We have spent hundreds of nights in IHG properties all across the United States and this was one of the worst. Here, you pay for location but shouldn’t expect to experience the usual IHG level of service, cleanliness, or comfort.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kailua-Kona
Responded 20 Aug 2022
Hello MrsSam08, Thanks for sharing feedback about your stay with us. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Becca D wrote a review Jul 2022
San Diego, California33 contributions17 helpful votes
This is one of the top places we stayed in Kona! The rooms were very clean and modern. Our room had a flat screen TVs with a number of channels, a over-bed desk so you could sit in bed and use a laptop, built in reading lights, and in the shower they had high quality shampoo and conditioner. The rooms had comfy pillows and we could not hear other guests. The hotel is located one block north of the main downtown area in Kona, so its very close to the oceanfront. The pool is small, but the hot tub is big enough to ft at least two couples at once. One of the only places in Kona that serves a hot breakfast - including biscuits and gravy.
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Date of stay: July 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Explore203784 wrote a review Jul 2022
Rohnert Park, California153 contributions1 helpful vote
Hotel was nice and clean. Nice area close to downtown and restaurants and bars. Breakfast was bad, they didn’t have orange juice, plates, pancakes or waffles, cream cheese for bagels, one day they run out of milk by 8 am. Cereal was always empty, I stayed there for 4 days. Bad bad breakfast.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Avoid parking on the street or you will get a parking ticket.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Islandguy808 wrote a review May 2022
Hilo, Hawaii170 contributions106 helpful votes
I spent one night there recently to attend an event in Kona. The staff was friendly and the front desk clerk went out of her way to help me check in early. My room was large, comfortable and clean. The only downside is that the insulation between floors is not the best and you may hear your upstairs neighbors walking across the room. The breakfast service was nice and even though there was a line the staff kept it moving. It was also the most reasonably priced hotel in Kailua-Kona. It is not right on the ocean but is just about one block off of Aliʻi Drive and easy walking distance to shops, restaurants, etc.
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Date of stay: May 2022
Value
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Service
Room Tip: Top floor (3) would probably be best.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$297 - US$359 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
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HOLIDAY INN EXPRESS & SUITES KAILUA-KONA: UPDATED 2022 Hotel Reviews, Price Comparison and 578 Photos (HI) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Kailua-Kona
Which popular attractions are close to Holiday Inn Express & Suites Kailua-Kona?
Nearby attractions include Big Island Buggy (0.3 km), St. Michael the Archangel Church (0.2 km), and Hulihe'e Palace (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Kailua-Kona?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Kailua-Kona?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Kailua-Kona?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Kailua-Kona?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Kailua-Kona?
Conveniently located restaurants include Kona Coffee Cafe, One Aloha Shave Ice Co, and Scandinavian Shave Ice.
Are there opportunities to exercise at Holiday Inn Express & Suites Kailua-Kona?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Kailua-Kona have an airport shuttle?
Yes, Holiday Inn Express & Suites Kailua-Kona offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Kailua-Kona?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Kailua-Kona?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Holiday Inn Express & Suites Kailua-Kona?
Many travellers enjoy visiting Kamakahonu (0.6 km), Ahuena Heiau (0.6 km), and Ohi'a Cave Historic Preserve (0.6 km).