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Hilton Garden Inn Atlanta NW / Kennesaw Town Center

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Hilton Garden Inn Atlanta NW \/ Kennesaw Town Center
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485 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Atlanta NW / Kennesaw Town Center
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Showing 477: English reviews
Reviewed 21 March 2017 via mobile

Great stay if you're near the Kennesaw area...we stayed in the jacuzzi suite and it was very romantic..the breakfast was good..they do charge a $40 "accidental charge" but they put it back on your card wen u check out..all and all great experience can't wait to come back

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Helpful?
Thank Dexter M
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Thank you so much for taking time to post a review of your experience. We are delighted to hear that you enjoyed your accommodations and breakfast experience, and we look forward to serving you again in the future. Warm Regards, Harman Hall, GM

Columbus, Ohio
Reviewed 20 March 2017

Front desk rude, room not clean. We had issues at check in and the front desk made many very passive aggressive comments. Took us over an hour to get our room and I had to ask them to call the GM. Tried to eat in the hotel restaurant and had to leave and go elsewhere. Found cookies laying on the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank daniellemP6179MC
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Our hotel takes extreme pride in providing guests with first class accommodations and service, a long standing reputation that is evident throughout the Trip Advisor community. I deeply regret that you were not aware of the check-in policies of the hotel prior to arrival. Those policies are intended to protect card holders from fraudulent activity, which is...

Vancouver, B.C.
Reviewed 20 March 2017 via mobile

This isn't a downtown five star hotel and doesn't pretend to be. Rather, this is a warm and welcoming suburban hotel. My room was spacious and clean, not to mention quiet. The breakfast staff was hospitable and the food was great. During the day, there was an ample supply of tasty infused water in the lobby. Most of all, the...

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Helpful?
Thank bizzyone
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, We sincerely appreciate the thorough and flattering review! Travel can often be stressful so it's our goal to provide our guests with a warm and comfortable atmosphere that puts their spirit at ease. It is not only our mission, but our pleasure to do so. We look forward to serving you in the future. Thank you again...

Apopka, Florida
Reviewed 18 March 2017

Tired after a long day and just wanted to go to sleep. However we needed dinner. The staff were very prompt and the food was excellent. We were treated very well from check in to checkout. Really made a great impression on my husband as well

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lexisgreat01
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Thank you so much for allowing us the pleasure of serving you. We are delighted to hear that after a long trip, you felt welcomed by our team. We would love to have you and your husband stay with us on a future trip to the area! Warm Regards, Harman Hall, GM

Reviewed 15 March 2017 via mobile

We stayed in a newly remodeled room. Slight paint or new carpet smell. Uneven floor going into the bathroom. The toilet paper holder is a stretch to reach from the toilet. Who thinks it is a good idea to put the towel rack in the shower? Not me. My husband is tall and if we didn't move them all would...

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Helpful?
Thank Tarra G
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We rely on customer feedback to guide our training focus, which helps us improve in a perpetual fashion. Your assertion on the smell of the room was absolutely correct - we have installed brand new carpeting. I hope the aesthetic made up for the unusual odor. We will gladly...

Fort Worth
Reviewed 6 March 2017

Excellent accommodations clean rooms fantastic breakfast wonderful staff. Hotel was very clean convenient to shopping and other area locations and very comfortable. The breakfast staff to cook in the year wait wait staff were incredibly can congenial and the food was very delicious

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kennethc768
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, We sincerely appreciate you taking time to share your feedback with us. I'm glad to know that you enjoyed your accommodations and interactions with our breakfast staff. They are passionate professionals and I'm proud to lead them. We look forward to serving you again on your next trip to our area. Thank you for allowing us the...

Atlanta, Georgia
Reviewed 5 March 2017

Don't stay here while they are remodeling! Messy and over priced! Two bottles of cheap water and no cookies! Hallway was a mess with light fixtures hanging from electrical cords. Room was only partially remodeled and dusty!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank X6914NLjamesf
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Thank you for taking time to share your feedback. We're very sorry to hear that our renovation negatively impacted your guest experience. We did all that we could to minimize the inconvenience. I'm happy to report that the work in our corridors is now complete. I would love an opportunity to make things up to you. Please...

Charlotte, United States
Reviewed 1 March 2017

This HGI is very clean and convenient to stores and restaurants. It has a friendly staff that always says yes to any request. Check out the pool and shopping. It is my go to hotel in Kennesaw GA. I highly recommend you go and use this hotel when you are here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Todd S
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, We sincerely appreciate the generous review you've given! Our team operates on a philosophy that reduces our business to two keep elements: Cleanliness and service. Our focus is to do whatever possible to exceed expectations in those two areas, so it's great to hear that you experienced it personally. We look forward to serving you again in...

Florida
Reviewed 27 February 2017

We were here for a wedding. Staff was polite but they forgot to give me my breakfast voucher when I checked in. Breakfast was made to order and very tasty. Renovations were underway but they were not bothersome. When we checked out, the front desk clerk asked how it was and my husband responded, "it would have been better if...

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Helpful?
Thank WMDBIGRIG
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Thank you for taking time to share your experience. I'm happy to hear that you had favorable interactions with most of our staff. I certainly wish your concerns about the noise disturbance were handled in a more empathetic manner. Our goal is to serve all of our guests with equal honor, and it seems we fell a...

Jefferson, GA, United States
Reviewed 24 February 2017

We wanted to visit Kennestone Hospital and visit the area the next morning. This location was close to the hospital and allowed easy access to I-575 north. The hotel was in process of being remodeled but did not interfere with our comfort in the least. While the facility was aged and can benefit the make over, our furnishings were clean...

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Helpful?
Thank Tim L
Tammy G, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this review

Dear Valued Guest, Thank you so much for taking time to highlight your experience with us. It gives us great pride to know that the service and food & beverage experiences exceeded your expectations. I'm sure Tamika will be excited to know that you enjoyed her service. She is one of our most dedicated team members and we're lucky to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Hilton Garden Inn Atlanta NW / Kennesaw Town Center

Address: 895 Cobb Place Blvd NW, Kennesaw, GA 30144-6806
Region: United States > Georgia > Kennesaw
Price Range: $180 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta NW / Kennesaw Town Center 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Nw / Kennesaw Town Hotel Kennesaw
Hilton Garden Inn Kennesaw
Hilton Kennesaw
Hotel Style:
#2 Business Hotel in Kennesaw
#3 Family Hotel in Kennesaw
#3 Romantic Hotel in Kennesaw
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Atlanta NW / Kennesaw Town Center staff and other travellers.
2 questions
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Pikeville, Tennessee
over a year ago
Sturgis

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Questions? Get answers from Hilton Garden Inn Atlanta NW / Kennesaw Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a great room on 3rd floor”
DHgardener, 10 Feb 2017 | Read review
“Away from the road is always good to ask for.”
gusb2013, 30 Nov 2016 | Read review
“King room. We were at the end of the hall and it was very quiet.”
lowogo, 20 Jun 2016 | Read review
“Go to Embassy Suites”
DJ82184, 29 Nov 2015 | Read review
“The hospitality suite was great!”
49deann, 4 Jul 2015 | Read review
5 of 5