Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
1420 Cuming Street, Omaha, NE 68102
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Avg. S$108 /night, 12/3 - 12/4
S$194
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S$148
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S$102
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3.5
#45 of 93 hotels in OmahaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
The Holiday Inn Omaha Downtown - Waterpark is the perfect location for guests wanting to experience the very best of Omaha! With our complimentary shuttle service to Eppley Airport & surrounding area, guests are minutes away from Omaha's best attractions including the Henry Doorly Zoo, CHI Health Center, Old Market Shopping District, Creighton University & Charles Schwab Field the home to the College World Series. Guests traveling for work enjoy free Wi-Fi & 24-hour Business Center. Stay at the top of your game with our 24-hour state-of-the-art Fitness Center. Whether you're here for just a few days or in town for an extended stay, we make it our business to set you up for success. Host your next large event in our newly remodeled event space! With 2,700 square feet, our Bacardi Ballroom can host epic conferences and unforgettable wedding receptions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Street parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Kids' meals
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 65 out of 100
65
Eppley Airfield
5.1 km•
See all flights
Car Hire
13 Restaurants
within 0.5 kilometers
Reviews
3.5
442 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Holiday Inn Omaha Downtown - Waterpark, part of the IHG chain, is celebrated for its family-oriented atmosphere and attractions like the waterpark and on-site Burger Theory restaurant. Despite the spacious and quiet rooms, guests have called out cleanliness and maintenance issues, suggesting a need for more attention to detail. While the amenities are generally well-received, some visitors have experienced problems with towel availability and operational issues.
Opinions on value are mixed; some find food and drink prices reasonable, but room rates and additional fees have drawn criticism. Service quality varies, with commendable staff in dining areas overshadowed by front desk and parking frustrations.
Atmosphere
Welcoming
Rooms
Unkempt
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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442Reviews8Q+A85Room tips
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Detailed Reviews
If I didn't step into the water park area I would have given this hotel 5-stars. My room was large and very nice. The bed was very comfortable and I slept great. The bathroom was big with great (but loud) water pressure. It was cold in Omaha and while I can't say I have ever complained about not enough heat (usually too much) it was a little cold in the rooms. The staff was extra nice. Now the "water park". I stepped in to soak in the hot tub and the whole area looked iffy. The splash pad looked to have some mold growing or at least discoloration the pool and hot tub looked questionable too, after further review, I think they just needed to be painted and were most likely clean. The hot tub was closed so I ended up not even getting a wet. The location in the city was good.
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Date of stay: January 2020Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pat Y, Manager at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 13 Feb 2020
Hello MtnRob_dad, We will have a new look in 2020! We are updating our water park, guest rooms, and hotel lobby. We hope to have you back after the update!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had two rooms at this location and the front desk staff was quite good. The included buffet breakfast was decent enough..after visiting Omaha, I wouldn't opt for it again and one cup of in-room coffee doesn't count as having coffee available. The large pot is only in the lobby during breakfast hours so an afternoon pick me up isn't an option, thankfully there are many great coffee shops in the area. Now for the rooms and building..hang on to your hat. They are old, very aged. The hallways are dim and can't come clean no matter how much they are scrubbed. No worry though because you don't want to be in them hearing the unrelenting room parties going on with the trash overflowing out the door. Both bathrooms had the same challenges on cleanliness and I don't think they get scrubbed, just wiped down. The family bunk room had food under the beds; gum & candy stuck to the wall and the bunk beds had seen better days and a thorough cleaning to remove residues would be appropriate. The ceilings/floors have absolutely no sound insolation and there must have been a herd of zebras on the floor above both rooms, which were on opposite sides of the hall, so it wasn't just one room that had that problem. Went upstairs at 11PM to ask the upper floor to consider their footsteps as people below were trying to sleep...that lasted about 30 minutes. The lobby is huge, clean and fairly modern so the rooms were a surprise...one we won't repeat. The waterpark was nice ..
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We only stay at Holiday Inns. This hotel was very clean. The staff was not engaged. 2 of them were talking back and forth and eating as we were checking in. They were more concerned about us logging on and paying for parking and signing a paper that laid out the rules of the property. The restaurant was having A/c issues. You had to pay a 3rd for the parking and you would have to pay an additional $20 if you wanted to use the pool. We will not be back.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 31 Jul 2022
Hello lecuru, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The hotel room was very clean. The bed was so comfortable that I wanted to take it home. Pillows were perfect. The shuttle was perfect for getting to the airport. Very professional staff. I will definitely be staying there again.
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Date of stay: June 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Doug Wyman, Owner at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 7 Aug 2023
Thank you for your valuable feedback. It was a pleasure to be of service. We hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No information or greeting at check in, they seemed annoyed to have to help me. room wasn’t stocked, two of my kids slipped in the water park and skinned up their legs along with 10 other kids we knew about. My sons leg was bleeding everywhere and looked in the first aid kit on the wall it was empty. Front desk was annoyed when people kept going up for first aid supplies for their injured children. One parent was told well that is a new $70,000 non slip floor hmmm.. we’ve been to a few water parks and my kids never come out with scratch’s all over them. The whirlpool (not hot tub) is very unsafe 2 kids almost drown. No hospitality. Domestic dispute at breakfast. So basically if you want just a room with no service this is the place for you. And if you want to use the water park bring knee pads or protective gear so you can play safely on it. Very disappointing. If you are short staffed and can’t take care of the guests either give a discount or don’t stay open.
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Date of stay: March 2022Trip type: Travelled with family
Room Tip:Â Find a different water park
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 4 Apr 2022
Hello Maps38538706067, Your safety and enjoyment are very important to us. I have forwarded your concerns to our manager, while our facilities team will double-check every first aid kit. I'm truly sorry to see this was an issue for you. Thank you for taking the time to leave us a review and choosing us. It's been a pleasure to host you, and we look forward to serving you again soon. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The main feature of this hotel is their indoor water play area. We visited when is was cold and raining outside, but the pool area was warm with heated water. There is a large splashpad / water playground that is perfect for young kids, an indoor/outdoor waterslide, hot tub and good sized heated pool. The pool area also has plenty of good seating and tables.
Our room was exactly what we look for when we travel. There were two very comfortable king beds with very nice sheets and pillows. The room was much bigger than you'd expect for the price and had lots of outlets and USB charging stations for our MANY devices.
The hotel also has a great gym with free weights, every type of cardio machine (including that mini escalator machine that is total torture), weight machines, kettle bells, etc. Again, just WAY more than you'd expect for the price point.
We visited during COVID, so some of the amenities were not available, but the hotel still provided a free breakfast buffet which was perfect for the family.
The staff is as friendly and helpful as could be. There is even a free shuttle from the airport!
This was a wonderful experience and we will definitely be back!
Our room was exactly what we look for when we travel. There were two very comfortable king beds with very nice sheets and pillows. The room was much bigger than you'd expect for the price and had lots of outlets and USB charging stations for our MANY devices.
The hotel also has a great gym with free weights, every type of cardio machine (including that mini escalator machine that is total torture), weight machines, kettle bells, etc. Again, just WAY more than you'd expect for the price point.
We visited during COVID, so some of the amenities were not available, but the hotel still provided a free breakfast buffet which was perfect for the family.
The staff is as friendly and helpful as could be. There is even a free shuttle from the airport!
This was a wonderful experience and we will definitely be back!
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip:Â There is a bit of traffic noise in the rooms along Cummings St.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Doug Wyman, General Manager at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 14 Jan 2021
HappycoupleAZ Thank you! It was our pleasure serving you! We look forward to having you as our guest again! Doug and the Holiday Inn Downtown team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel property is nice, room is nicely designed, service is far from par. We had two rooms for two nights and my room’s shower head was broken and sprayed water in every direction, no problem took a bath and notified staff of the broken shower head and was told it would be addressed. The night of the first evening we get back and the room has not been made and shower hasn’t been touched and flies apart when I turn on the water. We called the front desk 8 times with the phone ringing until it disconnects. So on our way to supper we figured we would speak to front desk. No one is there. We then go to supper and I call six more times with the final two going through reservations to finally speak to someone that somehow found the front desk after two attempts. The two ladies on calls 13 and 14 were kind and stated that due to COVID, they only refresh rooms every 4 days as stated on sign at front desk. I reviewed the sign and don’t know that it says that, but not really my gripe. Was assured that engineering would be contacted and hopefully called in to fix the shower and manager would be contacting me that did not happen.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 21 Sept 2020
Hi axl_89, Thank you for choosing our hotel for your recent stay. I was very disappointed to learn that we were unable to exceed your expectations during your stay with us. We aim to provide top-notch service to all our guests, and I'm sorry that we missed the mark. I have sent you an e-mail to get further details to assist you. We're looking forward to your response! Regards, Virgil N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here very much excited for our little family for a "staycation." The water park constantly advertised on FB got me even more excited. Upon arrival, there was ZERO place to park. Theres a line for the 2 elevators. The room was awesome though! The kids had their own bunkbed and couch to sleep on. However, we had to put our own sheets on the bunks. But the room was spacious and great! Then we went to the pool..the part the kids were most excited about. But when we walked in, we were quickly disappointed to see the splash pad/park area was drained. I asked the pleasant front desk gal about it and she said it had broken 5 days prior and she apologized it wasn't communicated for guests prior to arrival so plans could possibly be rescheduled, like we would have. (The FB page advertised the family water park just 1-2 days before our stay, so it apparently was broken when that was posted) The pool and hot tub were packed to the max with kids unsupervised. The kids were using water guns across the pools, being rude and obnoxious. My little ones had to be watched very closely, since they had to use the pool as well. There were very sketchy people in the pool area as well with beer cups and no wrist bands. I know how judgmental that sounds, but any responsible parent would feel the same way. I was also under the impression kids eat free at the restaurant. We got our bill and were then told we needed vouchers to redeem their free meal and it's only one meal per stay. This was NOT communicated with me at check in nor is it stated online where it says kids eat free. The final irritant was the NOISE. The rooms were nice but I could hear EVERYTHING around us. And I mean the TV and conversations next to us. Walking above us. And more yelling and talking at 3am below us. I got about 2 hours of sleep. I'm thankful my kids can at least sleep through the noise.
We are very disappointed with our experience and will not recommend this for families unfortunately.
We are very disappointed with our experience and will not recommend this for families unfortunately.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First, be aware, this hotel is not geared towards families with young kids. They do not have pack n plays or cribs available during your stay. When we inquired about this and were told no, they would not let us cancel our reservation. Also be aware that the hotel stay does not include "waterpark" passes. This is an extra cost even though the hotel is advertised as a waterpark hotel. The actual waterpark is pretty disappointing. There is only one large slide and then a small kid water structure that all appears to be fairly dated. Not worth spending the extra money on. Also, be aware of a lack of towels in your room. Each room is only equipped with 2 bath towels. Not great if you are there with a family. Also, there is a coffee machine in the room, but no coffee to go with it. We were in a connecting room it appeared and it was a bit worrisome that there is no lock on the connecting door.
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Date of stay: July 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DALE NYSETVOLD, General Manager at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 8 Mar 2023
Thank you for your feedback. We look forward to being of service to you again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parking was fine, the waterpark looks nice for families, rooms are spacious
That is where the positives stop. The "lobby" was a construction site. So awful looking, dangerous and unappealing to guests. The convenience area was bare, not even bottled water available. The first room I was placed in was dirty and the AC was taken apart I assume for repair. The second room I was assigned - as soon as I got off the elevator the sent of weed about knocked me over. The hallway floor was filthy. Literally the entire length of the hallway covered in crumbs, dirt, etc. My room was fine, decently clean. Throughout the night the noise was ridiculous. I don't know if it was guests or staff. It sounded like construction was happening. I was told several times by different staff that they had a "housekeeping problem"
Absolutely would not book again or recommend. Just a mess of a hotel.
That is where the positives stop. The "lobby" was a construction site. So awful looking, dangerous and unappealing to guests. The convenience area was bare, not even bottled water available. The first room I was placed in was dirty and the AC was taken apart I assume for repair. The second room I was assigned - as soon as I got off the elevator the sent of weed about knocked me over. The hallway floor was filthy. Literally the entire length of the hallway covered in crumbs, dirt, etc. My room was fine, decently clean. Throughout the night the noise was ridiculous. I don't know if it was guests or staff. It sounded like construction was happening. I was told several times by different staff that they had a "housekeeping problem"
Absolutely would not book again or recommend. Just a mess of a hotel.
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Date of stay: April 2021Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Marketing at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Responded 16 Apr 2021
Hello and thank you for your review. We strive for all our guests to have a comfortable environment and are saddened to hear your expectations were not met. Please know your comments are being addressed. COVID-19 has placed constraints on our services, however, we are working hard to overcome these challenges. We do hope you will give us an opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It wasn't when I went. But honestly, it isn't worth the $$. Just go to the YMCA, some of them have better facilities than this place.
No one checks them, but the pool will shut down if any lighting is in area. Indoor pool, but the since the slide goes outside, they will shut the pool until it passes.
No there is not
be careful as the shuttle is used by multiple hotels and is often not available. We waited for the shuttle over 20 minutes one day and supposedly it came from the airport 5 minutes away. Some folks in our group requested shuttle and were told it was not available only to see it arrive as they were getting in a LYFT Ride
For the enjoyment of our other guest, we do not offer our water park for Birthday parties.
"I hope you never have to try and adjust your reservation due to a natural disaster, they will cancel your reservation AND charge you too!"Read full review
"If you have young kids it might be worth spending a few for dollars to get to a hotel that’s a bit more organized, clean and family friendly"Read full review
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PRICE RANGE
S$119 - S$195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn omaha downtown airport hotel omaha
LOCATION
United StatesNebraskaOmaha
NUMBER OF ROOMS
114
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN OMAHA DOWNTOWN - WATERPARK, AN IHG HOTEL | UPDATED 2024 Reviews, Price Comparison and 146 Photos (NE) - Tripadvisor
Frequently Asked Questions about Holiday Inn Omaha Downtown - Waterpark, an IHG hotel
Which popular attractions are close to Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Nearby attractions include Charles Schwab Field Omaha (0.4 km), Hot Shops Art Center (0.2 km), and Film Streams (0.3 km).
What are some of the property amenities at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Conveniently located restaurants include Blatt Beer & Table, Hook & Lime, and The Session Room.
Are there opportunities to exercise at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Omaha Downtown - Waterpark, an IHG hotel have an airport shuttle?
Yes, Holiday Inn Omaha Downtown - Waterpark, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Omaha Downtown - Waterpark, an IHG hotel have airport transportation?
Yes, Holiday Inn Omaha Downtown - Waterpark, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Omaha Downtown - Waterpark, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.