I stayed in this hotel on a mini vacation with my family. I called in advance to get a confirmation on my stay and I spoke with a gentleman named "Ben" his attitude was not what you expect in hotel standards. he was rude and dismissive, the next day when we checked in Mr "Bens" wrath continued More attitude, snatching my Credit Card not telling what I'm being charged for. We brush it off, and head to our room and not even 5 minutes into our stay we get a call from the front desk that there's a Noise complaint, and advising us to keep our children seated. We are shocked by the suggestion. We go downstairs for a few hrs to enjoy the pool, and when we get back to the room and we are met with more of "Mr Bens" Wrath over the phone and I quote "You have been ignoring our calls, and if the noise complaint continues we will call security!" we tell Mr Ben "we have been downstairs at the pool we have no idea what your on about??" We ask Mr Ben Isn't this suppose to be a kid friendly Hotel?? y r u so hostile?" and he responds and I quote "Frankly Sir I don't give a !*#$" I immediately call Hilton customer service, and start my formal complaint on this hotel. on my vacation with family mind u. Mr Ben has no business working in customer service. He's clearly unstable and unfit to work in the Service industry the guy is a walking nightmare, and from the reviews I've read from this hotel this is not the first time Mr Ben at the front desk has behaved this way. Shame on hotel management, for keeping someone like that at the front desk. This hotel is not worthy of the Hilton Name. Never again.…
A newer HGI with a lovely interior. We had a 2 room suite with a very large sitting area including a full fridge and kitchen sink. Oddly however there was no full length mirror anywhere in the bedroom, sitting area or kitchen area. Pretty bizarre for a higher end room for sure. But otherwise everything was good and the staff was very friendly. There is a large attached garage so self-parking was no issue. We liked the location - there are numerous (more than 10 I think) different types of dining options within 1-2 blocks.
The room was spacious and clean. The bed and couch were extremely comfortable. Everyone was friendly. The area seems very nice and safe. We were able to walk to restaurants from the hotel. We will definitely stay here again.
I stayed overnight here while in town for medical locations. Love the location in Ak-Sar-Ben village. Close to everything. Hotel was clean and quiet and staff was great. Would not hesitate to stay here again.
Great location! We stayed here after a football game in Lincoln and before a wedding in Council Bluffs. The location was perfect with easy on and off access to I 80! Lovely neighborhood with a lot going on. Festival on Saturday night and Farmer’s Market on Sunday morning! We had a quiet corner room. Typical to a Hilton Garden Inn for design and decor. Front desk staff was friendly on check-in but busy talking with other guests in the lobby so didn’t give us more than our key. Sunday I stopped by to request housekeeping which was great when we got back to our room! Parking was free and easy to find in the big parking garage next door. We didn’t experience the restaurant! But having coffee available when we got back from our morning walk was a nice treat! I will say only two negatives…..hallway carpets are really dirty! The edges are clean but the walkways really show ground in dirt. I was sad to see the trash by the elevator had not been emptied during our stay. By Monday AM….it did smell too! Not sure who is responsible for the trash coming into the hotel from the parking garage but it was overflowing as well! Holiday weekend and the employment crisis unfortunately these things happen!…
Great hotel in the Askarben Village area within walking distance to lots of great restaurants. There’s also a park and walking trail across the road which is super convenient if you’re traveling with dogs I appreciated the fast check in and professional customer service provided by Elvis. The hotel lobby are was bright, clean and airy and featured a business center, pantry to purchase sundries and a restaurant. The free garage parking was a huge plus as many downtown charge for valet. I was traveling with my two dogs and appreciate that Hilton allows pets. Thank you! I would have liked the pet fee to be a little lower as it’s higher than many. The room was clean, except for the red Kelly bean on the carpet by the bed, and included a mini fridge, tv and free WiFi. The bed was incredibly comfortable and the class enclosed shower was wonderful. I’m not a huge fan of the rain type showers as there never is enough pressure, but it was strong enough to wash and rinse my hair. The plastic glasses were disappointing and didn’t seem to reflect the Hilton brand. If I’m ever in town again I would definitely stay at this Hilton hotel and I’d highly recommend it.…
This hotel is located in a great area. Within walking g distance are restaurants, concert/green space, breweries and more. Very safe area too! The lobby area is beautiful as well as the outside patio for hanging out. The rooms are quiet and very comfortable
This property's best feature is its location - directly in the middle of a business/dining/entertainment district. You are a few paces away from 10+ dining options. There is a parking garage onsite that was allegedly free, but I did not have a car this trip. Always a perk to have a covered parking option. The restaurant/bar was open, however I never dined onsite, as the other options in the area offered more attractive menus, in my opinion. The room was pretty standard for the Hilton Garden Inn brand. While clean, I did feel some details were missing - particularly in the bathroom (lots of little splatters on walls, grimy hair dryer, etc). While little details, they did add up, which resulted in me dropping a star. The front desk staff was friendly. Paige was very helpful. Overall, I would stay here again.…
I choose to stay at this hotel every time I am in Omaha. The staff is terrific. The rooms are incredibly clean. The location can't be beat. It is in the center of Omaha with numerous restaurants nearby.
Had a great experience; friendly staff, clean room, comfortable bed. The restaurant had decent food, little pricey. Nice selection of beer & wine. Shout out to Elvis at the front desk! Easy access to parking, plenty of options for eating out within easy walking distance.
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