Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel
Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel
19040 Evans Street, Omaha, NE 68022
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Avg. S$153 /night, 12/9 - 12/10
S$156
per night
S$138
per night
S$119
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4.0
#62 of 93 hotels in OmahaLocation
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Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
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Detailed Reviews
At 2AM when it was -21 outside, our carbon monoxide detectors went off at home (our furnace died). We have two small kids as well. I called the front desk to see if they had rooms, and tell them my wife and kids were on their way and by the time they got there 5 minutes later, they had everything already ready for our two little ones and showed my wife right up to the room they had ready. The kids didn't even wake up the whole time. Couldn't have asked for better service in the middle of the night! I can't answer for much of the other details, but how they went out of their way for my family, makes them awesome in my book.
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Date of stay: February 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Feels like a newer property, modern style, clean and maintained.
Staff was very friendly, they had a small guest reception with Halloween themed snacks and movie playing on the TV.
Bed was VERY comfortable, walls a little thin inside but no noise from nearby road outside.
Restaurant options nearby.
Typical Holiday Inn breakfast but we'll stocked and serviced.
Staff was very friendly, they had a small guest reception with Halloween themed snacks and movie playing on the TV.
Bed was VERY comfortable, walls a little thin inside but no noise from nearby road outside.
Restaurant options nearby.
Typical Holiday Inn breakfast but we'll stocked and serviced.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We've had some nightmare hotel stays...especially since Covid hit. This hotel was clean, quiet, and reasonably priced. Their breakfast had great choices. The pool is a bit small (but most hotel pools are) but their fitness room had more equipment than the usual.
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Date of stay: July 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a funeral in West Point, NE to attend and we were driving in from south central Kansas and we didn't arrive until around 11pm. The hotel is off the beaten path but it was where we needed it to be.
Check in was a breeze. Beds were comfortable. Internet gave us no problems and that is always a plus. Water pressure in the shower was sufficient.
We didn't eat there for breakfast but they did have some type of food.
Check in was a breeze. Beds were comfortable. Internet gave us no problems and that is always a plus. Water pressure in the shower was sufficient.
We didn't eat there for breakfast but they did have some type of food.
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Date of stay: May 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RUDE!!! Called to get rates on a room to stay locally in Omaha due to the storm damage and no power at home. Simply called and for one night it was $474 with 2 dogs. I said thank you I will need to check around and the guy at the front desk hung up on me!!!
Many people are without power and looking to get out of the heat. Their not having the best of times right now and no one needs that rudeness under any circumstance
Many people are without power and looking to get out of the heat. Their not having the best of times right now and no one needs that rudeness under any circumstance
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Date of stay: August 2024Trip type: Travelled with family
Value
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Rude- Avoid this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel
Responded 17 Aug 2024
Hi Stephanie G, Thank you for your sharing your feedback at our Holiday Inn Express & Suites West Omaha - Elkhorn. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Holiday Inn Express. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn J. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was efficient and pleasant. Whitney at the front desk was helpful and cheerful. The rooms were very nice and clean. They serve a great breakfast and the cinnamon rolls were awesome! Very family friendly and we saw a number of well-behaved dogs during our 2-day stay.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip:Â Very convenient restaurant across the street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Went to the Omaha Zoo and a Cross County meet in Lincoln/ Really nice hotel for a family of six!!! Nice beds plus had a scooters Coffee next door and a Sports Bar!!! The swimming Pool was excellent and so was the breakfast!!!
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Date of stay: September 2023Trip type: Travelled with family
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had to go to a funeral in Omaha and stayed here because my cousins were staying here as well. I drove all day from Fort Collins, CO to Omaha. When I got there, I checked in and then went straight to a family gathering. After returning back to the hotel, late that night, I finally had a chance to unpack and take a soothing hot bath. That did not happen. The room only had a shower. So, since I had my work laptop with me, I thought I would work. I could not find the wifi password anywhere, so I went to the front desk. The person working, said he was new and didnt know what or where to find the password for the wifi. I persisted, and he finally texted a co-worker that said it was in the room key packet. I was so tired from driving all day, I never thought to look there. The other side of that is, nop matter how new a person is, they should know where the wifi password can be found. I then, asked about changing rooms. He didn't know how to do that so I was told to ask in the morning. The next morning, I asked the front desk about a different room as not only did I not have a tub, but the pipes below the room, were banging all night so I didn't get any sleep. She said no rooms were available and asked if I had requested a room with a tub. Request a room with a tub? Since when does the consumer need to ask for a room with a tub?. I explained to her I just needed to get a good night's sleep before driving back to Colorado the next day, and I was in Omaha for a funeral. She didn't look up, nor did she express any condolences. I went back to my room and then went down and asked if she could see if anyone was checking out that day that had a tub in the room. She found one, and offered to hold my stuff till it became available later that day. Thinking all was resolved, I went to the funeral. When I came back, the manger took all my bags up to the room. Said it was her favorite room. I assumed she checked everything out for me and thought it was resolved. It wasn't. After, I came back from another family event, unpacked, went to take a relaxing bath, I discovered that room had a tub but was for a handicapped person, and had no handles to put water in the tub. I called the front desk, and Savannah offered to come up and figure it out. She, agreed, no handles for a person to take a bath. She then offered to find me a room, where I could take a bath, and stay in my room since Ihad unpacked. I said no, I would pack up and move or stay where I was at. She found a room across the hall. I then had to pack up my stuff, (She didn't offer to help me move, and move. By then, it was 10 0r 11 at night, and I had a 9 hour drive ahead of me the next day. The next day, I asked the manager about taking something off the bill for all the trouble I went through., She said she had to check rooms first and get back to me. She never did. So, I had to go track her down. Savannah at the front desk, went to get her but came back without her and said since it was a third party reservation, I would have to contact them. Could not believe that she did not come out and tell me herself! I grew up in Nebraska, and have always raved about the customer service being better in Nebraska than Colorado. Not any more. Don't stay here if you are expecting friendly, and good customer service.
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Date of stay: March 2022
Value
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Room Tip:Â If you have any special requests, do not stay here. Evidentially, a bathtub in a room is now a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel
Responded 28 Mar 2022
Hi FarAway55301, I am glad you left feedback. Thanks for choosing to stay at our Holiday Inn Express & Suites West Omaha - Elkhorn! We are determined to give efficient and frictionless experiences to all our guests, but I read that there were hiccups that made this less of being one. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the bath tub and the level of service received. IHG Hotels & Resorts sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience and am confident they will take steps so this doesn’t happen again. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brand new and perfectly clean! Staff was excellent from the front desk to the housekeeping. Location was fantastic next to a sports bar and coffee shop and highly recommend! Bed was so comfortable we did not want to leave.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"If you have any special requests, do not stay here. Evidentially, a bathtub in a room is now a special request."Read full review
PRICE RANGE
S$134 - S$174 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNebraskaOmaha
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel?
Nearby attractions include Boys Town (8.0 km), Village Pointe (4.3 km), and Standing Bear Lake (8.0 km).
What are some restaurants close to Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel?
Conveniently located restaurants include Kobe Steakhouse of Japan, Wave Bistro, and Le Voltaire.
Are there any historical sites close to Holiday Inn Express & Suites West Omaha - Elkhorn, an IHG hotel?
Many travellers enjoy visiting Father Flanagan's Historic House (8.5 km).