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5.0
#2 of 93 hotels in Omaha
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Farnam Hotel, Autograph Collection offers an experience unlike any other in downtown Omaha's central business district. New in 2021, our Old Market boutique hotel bursts with energy and a heart and soul for business, culture and nightlife.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Farnam, Autograph Collection stands out for its refreshing atmosphere, with numerous guests lauding the hotel's modern decor and spaciousness, as well as its immaculately clean and well-appointed rooms that offer striking views. Many reviewers find the hotel provides excellent value, citing budget-friendly options like $1 oysters.
The professional and warm staff at The Farnam are often commended for their attentive service, adding a personalized touch to guest experiences. High-quality amenities and the hotel's proximity to local attractions further contribute to its popularity among travelers.
Atmosphere
Refreshing
Rooms
Well-designed
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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From the beginning of entering the hotel, we were blown away at the amazing hospitality! The valet attendee was super nice, opened our doors and made sure when we did leave that he started our vehicle and had it warm for us. Once inside it is literally breathtaking! The beautiful ambiance of the entire hotel and the character behind the pieces make it so stunning. The hotel guest service manager, Scott, was impeccable. He was polite and made sure that everything went smoothly and that we had a wonderful stay. My husband and I stayed in their visionary suite on the 14th floor. It was a corner suite that was huge! A separate living room and kitchen area with a bar area, huge walk-in bathroom with his and her sinks, the shower was a huge walk-in as well. Then you kept walking to the bedroom and it was a private room in itself. At night if the lights were to bright from the buildings the blinds are automatic and with the touch a button total darkness. Very sophisticated!! We were blown away at the catalyst lounge where we went for a drink before going to supper at the Dynamite Woodfire grill (ask for Steven or Dani - both amazing servers) which is our favorite restaurant in Omaha. Can’t say enough good things about both! Would give this 10 stars if it was an option! Thanks to everyone who made our stay amazing!
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gillian Stone, Marketing at The Farnam, Autograph Collection
Responded 9 Feb 2022
Hello! Thank you so very much for sharing about the experience you had here at The Farnam. We take great pride in our state of the art property and even more so in the service we provide! It is exciting to hear that you received the service that we pride ourselves on. We absolutely cannot wait to welcome you back to The Farnam, Dynamite, and Catalyst! Happy travels! Sincerely, Gillian Stone
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My husband and I stayed at The Farnam this August and it was amazing! The hotel is beautiful and all the extra special touches were noticeable and appreciated. Clean room, comfortable bedding, outlets in all the right places, night stands for every sleeping space, a mini refrigerator, luxury shower with handheld and rain shower heads, makeup mirror, separate toilet room, motion sensor night lights, and modern decor. The location was fantastic being right across the street from the Gene Leahy Mall and walkable to stores and restaurants and also to the CHI Center. All the employees we encountered were nice and helpful. We also enjoyed dinner at Dynamite and it was super delish! We would definitely stay here again!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine Chamberlin, General Manager at The Farnam, Autograph Collection
Responded 20 Sept 2022
You've described our guestrooms to a T! Thank you for sharing so many compliments from your recent stay with us, we definitely tried to be very thoughtful with our design. We are centrally located in the heart of downtown Omaha, steps from many attractions as you've noted. We will be here to welcome you back--hopefully sooner rather than later!
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This was our first time in Omaha, and we wanted to try a nice hotel there that was well-placed in the city. The Farnam was an excellent choice, and we enjoyed our stay there! All of the employees treated us with politeness and respect, and our car was quickly approached by the valet employee, who was really nice, too. Although the woman at the front desk ended up giving us the wrong room number and we had to go back down to the front desk to get that fixed, the man who was there at that time was very apologetic and got the issue fixed for us immediately. When we saw that our room was right across from the elevator, we were nervous thinking that it would be a noisy night. I don't know if there just weren't a lot of people staying when we were there, or if it's just a really soundproof room, because we didn't hear a thing all night! Our room was beautiful, very modern, well-designed, and had a lovely view of the city and river. The only suggestion I would make is that if you aren't going to have any snacks available at the front desk or in lobby like many of the other Marriotts do, then consider putting some in the mini bar in the rooms. We would stay here again with pleasure!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Moody, General Manager at The Farnam, Autograph Collection
Responded 14 Jul 2021
Dear meredithsT3644XR: Good afternoon. We are very please you selected the Farnam for your very first stay in Omaha. It was very kind of you to give us 5 Stars and to complete the Valet staff. We will look at adding snacks to the minibar down the road. Sincerely, Tony Moody General Manager
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A most disappointing experience. The staff upon check-in seemed confused, unprepared to answer basic questions, and couldn't give guidance or gave conflicting responses. Being a Bonvoy member and frequent business traveler, the impact of staffing shortages, poor training and subpar management is evident at this property. Guests paying over $300/night really don't want to hear excuses such as staff didn't show up, were running late, are overwhelmed, etc. If you don't have the staff and ability to properly train them, don't sell out your property. Amenities also not comparable to other Autographs. The gym was pretty basic and didn't have sanitizing wipes which are pretty standard in most gyms for wiping down equipment. Also a lot of properties will have a bowl of fruit or something similar for guests in the gym but not here. The grab-and-go had limited options and was shared with the office building lobby so running low on items. Again, felt very covid era with staffing problems and poor supply chain management though not sure if the cafe is the hotel or office building. Staff didn't have knowledge of nearby cafes or restaurants so you are on your own!
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Date of stay: June 2023
Value
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at The Farnam, Autograph Collection
Responded 10 Jun 2023
Dear Avaya, We value all guest feedback, and your comments are certainly needed as we continue to improve the overall guest experience. Rest assured that we will discuss these matters with our team to ensure that we are providing top-notch service at all times. We apologize for falling short. Should your travels bring you back to Omaha, we welcome another chance to impress you.
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We stayed here for two nights to see some friends. The hotel is beautiful and the service was great. The one annoying flaw was the shower. The shower is fancy with a rainforest shower head as well as side panels. Unfortunately, the ceiling is so high that the rainforest shower mode never gets hot. The hotel also has controls on the water pressure, so the pressure was weak as well. We ended up having to use the side panels to get the temperature and the pressure we wanted. It's a disappointing feature in an otherwise great hotel. We come through town a couple times a year to see friends, and it will be a tough call on whether to go with another hotel with better water pressure and shower. Shout out to the valet staff, who were friendly and efficient.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gillian Stone, Marketing at The Farnam, Autograph Collection
Responded 19 Nov 2021
Dear Yukari, Thank you for your comment and for choosing to stay at The Farnam. In regards to your issues with the water temperature and pressure, we are aware of this issue and are working diligently to get it fixed. In spite of the issues you encountered, we are happy to know that you experienced the superb service that we take pride in. We look forward to seeing you again at The Farnam. Safe travels! Sincerely, Gillian Stone Marketing Manager
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Had a short weekend getaway with my wife for our anniversary. When traveling we make a point of trying Autograph collection hotels when possible. So far they have not disappointed and The Farnum was no exception. This place was beautiful and had the familiar lemongrass scent as soon as we opened the lobby doors. Our room was cozy and intimate. The service was top notch especially the valet/bellman Derek. He was an absolutely outstanding worker. Always hustling with a smile on his face and offering tidbits of advice and suggestions. His service alone is worth coming back for. The location was central to everything we needed downtown near the Old Market and everywhere we went was an easy walk.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Moody, General Manager at The Farnam, Autograph Collection
Responded 1 Oct 2021
Dear jvchiropractor, Thank you very much for that wonderful review and the 5 Stars. I am very glad you enjoyed your anniversary with us. Also, thank you for the comments on Derek - he is a superstar. All the best! Tony Moody General Manager
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I really dislike having to give bad reviews but our 2 night stay here was simply awful! The room had several issues. 1. Bathroom floor had hair all over it 2. Vomit stains by the TV 3. Safe didn't work 4. Coffee maker didn't work Once we noticed all the issues we walked down to the front desk and the lady working came to the room and stated she would have a manager come and fix the problems. We headed out for lunch and told her we would need back in our room by 1:45pm to get ready for a wedding. We arrived back at hotel at 1:45pm. The safe was fixed, however the hair on the bathroom floor was still there and the coffee maker still not fixed! We called downstairs and the staff apologized but nothing else was done to address these issues! My husband and I were in Omaha for my son's wedding and when looking for hotels I use trip advisor in hopes of making a right decision on a hotel. Derek out front was the only pleasant part of our stay at The Farnam. Great location but terrible customer service!
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Date of stay: August 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Moody, General Manager at The Farnam, Autograph Collection
Responded 19 Aug 2021
Dear gatorgirl4, I am very sorry for your bad experience at our hotel. We strive for excellence with every guest and obviously failed during you stay with us. Please contact me personally should you decided to give us another chance to serve you and I will personally make sure your stay is perfect. Sincerely, Tony Moody General Manager
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Modern rooms, completely quiet, high tech amenities (the shower!), but all the service of the best old-school hotels of the past.
Greetings and doors opened for us every morning, quick, friendly valet (Keaton), and amazing front desk staff (Julie). We mentioned it was our anniversary and they had complimentary dessert and sparkling wine delivered to our room.
Here for 4 nights and when towels were missing from housekeeping one morning, we called and those towels showed up within minutes.
Lovely, alive and happening bar and restaurant scene. Morning coffee can be obtained at the in-house cafe, delicious mochas.
Omaha should be proud of this place, on par with NYC!
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Â Loved the suite on the 7th floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Farnam, Autograph Collection
Responded 21 Aug 2023
Dear Janie, Our goal is to impress everyone who stays with us, so we're happy to hear we succeeded with you! From our peaceful and well-appointed accommodations to our excellent amenities and stellar service, we strive to exceed expectations with every visit. You can be sure we'll share your compliments with Keaton and Julie! Thank you for celebrating your anniversary with us. We wish you many more years of love and happiness and hope to welcome you back to The Farnam again soon!
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Starting with the good: fantastic location, great service, excellent/restaurant, beautiful design/rooms/aesthetic, overall a really enjoyable place to be. Additionally, we were upgraded to a 1BR suite, and the room itself was amazing. Probably the nicest hotel room I've had the privilege of staying in.
The bad (and what compelled me to write this review): I had the worst night of sleep I've had in a hotel in a long time, and it came down to three specific things.
1) There was an intermittent cracking/snapping that would occur randomly throughout the night. I believe this is the result of it being a glass/steel building, but still, it was annoying as hell and was loud enough that I'd wake up every time it happened.
2) Despite being on the sixth floor, there was zero sound insulation to the ground below. Any time a car or motorcycle accelerated at the stoplight/intersection below the hotel, you could hear it. This was especially bad with the louder motorcycles. Obviously out of the control of the hotel, but still something to note.
3) Despite taking pains to design a beautiful room (with electronic/automatic curtains), the lack of care for removing light sources in the bedroom is absolutely infuriating. The smoke/fire alarm had an extremely bright light that blinked every five seconds, seemingly illuminating the room. The light switches by the beds all had little LEDs that were always on when the lights were off, making the entire corner of the bed glow. The screen on the bedside phone appeared to be always on, contributing further to the interior light pollution. And lastly, the thermostat - no dimmer switch, always bright. Had to fashion a cover using a piece of cardboard and a towel.
This hotel is super nice, don't get me wrong. My wife and I loved the style/design/feeling/service/etc. I'm extremely grateful for the upgrade. However, I'm on a 6 night road trip, and all I wanted was a good night's sleep. The noise and light issues were super frustrating and really brought down my overall experience.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Moody, General Manager at The Farnam, Autograph Collection
Responded 5 Aug 2021
Dear timfK535IE, Good morning. Thank you for your kind words about our "fantastic location, great service, excellent/restaurant, beautiful design/rooms/aesthetic, overall a really enjoyable place to be." I shared those comments with our entire team. I will review the light sources in the rooms and see if there is anything we can do to tone it down. We appreciate your feedback. Sincerely, Tony Moody General Manager
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Traveling for business, several weeks over a course of 2 months each visit had its own set of issues, toe nail clippings, what appeared to be beard hair on the bathroom counter, blood in a room, loud noises, blinds not working, heating issues, valet, food problems each visit to the restaurant.. missing food..chicken quesadilla with no chicken, under cooked food, rude hostess, billing issues being charged for items not used..the rooms are flat out not clean. Yes they have correct the issues but they now seem chronic..called Marriott today to voice my concerns over yet again another billing issue..They seemed more interested in my status than my issues! Spending 700-900 each each over course of a few months should account for something!
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gillian Stone, Marketing at The Farnam, Autograph Collection
Responded 23 Feb 2022
Hello, thank you for your feedback. I want to assure you that these issues have been brought to the concern of our management team and we are actively addressing them, using this as an opportunity to improve property wide. I apologize for the inconveniences that these issues may have caused. Sincerely, Gillian Stone Marketing Manager
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There are more places to choose from in the Omaha area.
PRICE RANGE
S$275 - S$484 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNebraskaOmaha
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE FARNAM, AUTOGRAPH COLLECTION | UPDATED 2024 Hotel Reviews, Price Comparison and 223 Photos (Omaha, NE) - Tripadvisor
Frequently Asked Questions about The Farnam, Autograph Collection
Which popular attractions are close to The Farnam, Autograph Collection?
Nearby attractions include First National's Spirit of Nebraska's Wilderness and Pioneer Courage Park (0.4 km), Get Out Omaha (0.2 km), and Old Market (0.3 km).
