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4.0
#20 of 93 hotels in Omaha
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Rooms
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Find comfort and convenience at the newly renovated Hyatt Place Omaha/Downtown-Old Market, a modern stay in Omaha's Historic Old Market. Stay steps away from art museums, restaurants, shops, galleries and outdoor recreation. Enjoy our convenience to nearby CHI Health Center and Convention Center, Holland Performing Arts Center, Joslyn Art Museum and Omaha’s Henry Doorly Zoo and Aquarium. You’re sure to love our spacious rooms, on-site dining options, and deluxe amenities including free Wi-Fi, pool and fitness center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hyatt Place Omaha Downtown Old Market has garnered mixed reviews, with guests praising its upscale downtown atmosphere and convenient location near attractions. However, the hotel’s ambiance is marred by cleanliness and upkeep issues, particularly in the parking area. While some accommodations are noted as clean and comfortable, numerous travelers report dissatisfaction with room conditions, noise, and maintenance.
The value for money is questioned, as high prices, parking fees, and lackluster breakfast options have disappointed many. Amenities receive mixed reactions, with a clean gym countered by underwhelming restaurant and pool experiences. Service is often described as slow, especially in the restaurant, and cleanliness levels appear inconsistent throughout the property.
Location
Convenient
Atmosphere
Uninviting
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Neglectful
Amenities
Limited
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the room was clean and very nice, the breakfast horrible--go eat at a restraunt instead--and the coffee maker is cheap plastic. We have stayed at hyatt regency in another state and it was wonderful all the way around. Only good part of this place in omaha was it was in old market which is awesome to go!
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HPOmahaDTGM, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 8 Dec 2023
Jade, it's great to hear that you found the Hyatt Place Omaha Downtown Old Market clean and very appealing. We're pleased you enjoyed our prime location in the vibrant area of the old market. We note your feedback regarding breakfast and the coffee maker – rest assured we appreciate your input as we work to continuously enhance our guest experience. We hope to welcome you back in the future, perhaps to surpass your previous experience at our Hyatt Regency. Best Regards, Gabbie Hervey - AGM
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The hotel is located right in the smack of a happening area with quaint shops and restaurants. We were originally supposed to stay at a location a few blocks away but noticed that the area is a bit sketchy so we switched to this hotel.
There is a parking garage next to the hotel, $15/night, though I believe that it is free on weekends. Because the hotel is in a busy area you hear some street noise so I recommend spending a few extra dollars to get a room on a high floor. Also, in order to enter the hotel you need to use your room key. Sometimes people go in with you and if the front desk attendant notices s/he asks if they have a key. However, if the attendant is busy the wrong person could potentially enter the hotel.
We had a large room with 2 queen beds and a sofa bed. The room was nice.
In the morning there is free breakfast that includes cereal, yogurt, juice, fruit and coffee.
If you want to be next to restaurants this is a good choice. But note that there are a lot of people around there so the area is not so COVID friendly.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 17 Aug 2020
Dear VioletPurpl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabbie Hervey -AGM
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The hotel is in a great location within the heart of Old Market in downtown Omaha.
Our room appeared to be thoroughly clean. Though we arrived later in the afternoon, we received an email earlier that day that our room was ready for us. The attendant in the lobby each afternoon/evening was always nice each time we crossed paths.
We arrived in the middle of last week while the hotel was seemingly empty. Due to COVID concerns, that was welcome. As the weekend approached, more people began to check in and it was common to come across people on elevators and in the lobby.
I wish the hotel would have had a rule mandating guests wear face masks while not in their rooms. The idea of riding in an elevator after a group (whether one person or a group of 9) gets off where no face masks were worn isn't comforting, so we instead opted to take the stairs up and down each time.
The WiFi was reliable. Coffee was available each morning in the lobby along with cereals, granola bars, and a couple of other items (breakfast offering is limited due to COVID, which is specified on their website). A parking garage is attached to the hotel, and you can easily enter the hotel via lot entrances/exits, and via the elevators.
While I did notice some minor wear and tear in our room, it appeared to be overly taken care of and well cleaned, and that is one of the most important metrics I consider when rating a hotel, even dating back to pre-pandemic. I would easy stay in this hotel again if I ever make it back to Omaha.
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Date of stay: July 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 18 Jul 2020
Hi Guest, Thank you for choosing the Hyatt Place Downtown for your recent stay in Omaha. I am so glad you enjoyed your stay. We appreciate your taking your time to tell us about your enjoyable experience and hope that the next time you are in Omaha, you will come and stay with us again. Best Regards, Gabbie
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Location is fantastic. Beds comfy. Only one soap provided in the bathroom for both the sink and shower so have to keep moving it back and forth, that seems cheap. In room coffee, fridge and microwave. All the doors and elevators require your room key even the front door to the hotel 24 hours a day, so that can be a pain if you are coming back to the hotel with your hands full of bags. Poorly thought out sink faucet combination where the facet is not long enough to go far enough into the sink. You end up washing your hands right by the edge of the sink and getting water all over the counter. See photo. Front desk staff was very accommodating and friendly, really impressed. All in all a solid mid priced hotel but do take note, due to the location lots of families with children stay here and there was yelling, loud talking, running and jumping on beds all day, till ridiculously late at night and started again really early in the morning. There is also LOTS of street noise even though we were on the 10th floor. Cars racing around and revving engines till very late. Loud partiers walking the streets yelling and singing. Definitely probably not the place to stay if you are looking for a good nights sleep.
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Date of stay: July 2021
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Room Tip:Â Try to get a room at the end of the hall, might at least cut down on some of the hall noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 22 Jul 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabbie Hervey -AGM
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We booked 5 rooms for an employee appreciation 'stay-cation'. All rooms were clean & very nicely appointed. Check-in was seamless & able to put gift bags into each room prior to employee arrival. Employee families enjoyed the pool time, despite covid signup times. Breakfast was grab n go style again due to covid. Staff were very attentive, even repairing a broken bracelet!
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 11 Nov 2020
Dear Barbara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabbie Hervey -AGM
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Took my wife to Omaha for world famous steaks for her 50th Birthday. When booking the roomtwo months prior I requested East facing high floor so we could overlook the Old Market and Ted & Walley's. I also requested extra towels since I knew the rooms weren't cleaned daily. What I received was something unexpected: low floor, West facing overlooking the parking lot and no additional towels. My recommendation would be to verify with the hotel staff when you arrive if you made any additional requests. Oh yea - WEAR YOUR MASK in common areas; if not, you will definitely be reminded or sent back to your room to retrieve it.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 30 Sept 2020
Dear Underwhelmed707, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gabbie Hervey -AGM
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One of the friendliest staffs anywhere! Quick check in. During a troubled time at Old Market, the motel's security made us feel safe. The clean room was very comfortable and everything worked except a noisy air conditioner that tried to come on about 10 times every minute only rarely succeeding. Otherwise a 5 start experience.
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Date of stay: September 2020
Location
Cleanliness
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Trip type: Travelled on business
Room Tip:Â The back side rooms have a lousy view but are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 21 Sept 2020
Dear lewisplace, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabbie Hervey -AGM
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I stayed at this hotel several times and it always feels like home. It's located in an excellent part of the Old Market area with a convenient onsite parking garage, for $20.00/night. The rooms are nicely appointed and look exactly like they do on the website. There's a nice full breakfast every morning with a decent variety of food choices. The hotel is also located near some great restaurants nearby plus there's a very nice convenience grocery store right across the street, with a gas station. The Hyatt Place is very convenient to the airport which is only about 10-15 minutes away; very nice if you're flying in and out of the city. The rooms are reasonable for this area, but I would suggest not staying here during the College World Series,(unless you're going to the CWS) because all the rooms in Omaha are nearly triple the price then. Nice hotel, great location, I may see there there!
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie H, Manager at Hyatt Place Omaha Downtown Old Market
Responded 13 Feb 2020
Dear Ray M, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gabbie Hervey -AGM
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We stayed here one night as an anniversary gift to ourselves. It was our first hotel stay since COVID begun. Overall great stay! $15 to park overnight seems a bit high but it’s downtown and secure garage so we were okay with it. Bed was super comfortable and view from the ninth floor was nice. We had an East looking room and enjoyed watching the sunrise the next morning. Breakfast consisted of several pre packaged items. I had toast with peanut butter, granola bar, yogurt and a muffin. They also had oatmeal, cereal boxes, cheese sticks, milk, coffee and orange juice. Not bad considering COVID. My only two complaints were the room had zero USB plugs to charge my devices (only standard plug outlets) and the thermostat in room 914 appeared to be acting up. It would click on and off every few minutes and made a clicking sound every time. I heard it several times through the night and morning. Overall, great hotel and would definitely stay here again.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 22 Apr 2021
Dear385justini, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gabbie Hervey -AGM
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The Hyatt Place Omaha Downtown Old Market hotel is one of the better values, given location and amenities, that we can imagine. Park your car in their garage, and walk virtually everywhere you can imagine over a short holiday weekend stay for shopping and recreation. The staff was incredible, especially in the COVID Era, in their friendly nature and willingness to go above and beyond. I would stay there again. The only reason this didn't get a fifth star was that the room, while clean, was a bit dated in that it didn't have a microwave. That said, food options were available in the lobby, and as mentioned, the staff was awesome.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabbie Hervey, General Manager at Hyatt Place Omaha Downtown Old Market
Responded 4 Jan 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabbie Hervey -AGM
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There are more places to choose from in the Omaha area.
PRICE RANGE
S$137 - S$186 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNebraskaOmaha
NUMBER OF ROOMS
159
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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