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Hilton Garden Inn Omaha West

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#16 of 83 Hotels in Omaha
Certificate of Excellence
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Hilton Garden Inn Omaha West
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383 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Des Moines, United States
Reviewed 2 days ago NEW

Always prefer to stay at this location when traveling to Omaha for business. Comfortable & clean rooms, great beds, nice staff, decent bar, shuttle service, easy location, safe area, lots of restaurants & shopping in the area if you have extra time.

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Helpful?
Thank Cynthia L W
United States
Reviewed 3 days ago NEW

Great location, friendly staff and nice ammenities. Close to nice mall and other places to eat. Shuttle service within 5 miles also. Lobby area nice to hang out and watch TV and sit by fire place. Would reccomend.

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Helpful?
Thank Q7717GYpamb
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Q7717GYpamb, Thank you for the wonderful 5 star review!!! I am so happy to hear that you found the hotel location convenient with nice amenities and friendly staff. We are glad that you were able to relax in the lobby by the TV and fireplace. I hope you opted for the warm shuttle with front door drop off and...

DALLAS, United States
Reviewed 5 days ago NEW

I stay here every time I come to Nebraska. 2 times a month. They are professional and do a great job. Clean rooms and work out area is also great! I do not use room service but I eat there and ti is great they also remember me as well.

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Helpful?
Thank jamessO3373BF
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear jamess03373BF, Thank you for your wonderful review!! I am so happy to hear that we are your go to hotel when traveling to Omaha. It is so great to hear that the staff is professional and that you are able to enjoy the other amenities that we offer. We try to remember our frequent guests as much as possible....

Kearney, Nebraska
Reviewed 1 week ago NEW

Excellent location ! Staff is superb! Rooms super clean and comfortable ! Recommend this to all! Food selection at breakfast was good! Pool and hot tub were clean and operational! Had refreshments in lobby when we checked in as welll

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Helpful?
Thank A5148WMscottk
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear A5148WMscottk, Thank you for the excellent review!! I am so happy to hear that you found the guest rooms clean & comfortable and that you were able to enjoy the pool and hot tub. I'm also glad to hear that you found the location very convenient and that you had a satisfying breakfast. We hope you will stay with...

Duvall, Washington
Reviewed 1 week ago via mobile

Pretty par for the course Hilton Garden Inn. Staff was nice, things seem decent overall. However.... the shower in my room is a MESS. Black mold patches on the tile, and it doesn't drain. 5 minutes into a shower and it's backed up... nuts. If I had my daughters with me I'd freak out. And something just seems off- I...

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Helpful?
Thank j0hnbull
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear j0hnbull, Thank you for taking the time to leave a review. I'm sorry to hear that your stay was disappointing and that you were unhappy with your guest room shower. We appreciate you Diamond status and I apologize that you did not receive an upgrade. We do our best to upgrade our Hilton Honors members whenever possible. We do...

Howells, Nebraska
Reviewed 1 week ago

We stay here at least a couple times a year when spending a weekend in Omaha! We are a couple hours away to the NW of Omaha so the location is a plus, and this is well maintained,clean, and very functional hotel!

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Helpful?
Thank hermank961
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear herman961, Thank you for the 5 star review on TripAdvisor! We are so happy to hear that we are your favorite Omaha hotel. I hope that you will continue to return again and again. Sincerely,

Omaha, Nebraska
Reviewed 1 week ago

VERY nice hotel! The lobby is a great place to hang out, the bed linens are super soft, and it's near EVERYTHING! Restaurants, shopping, easy access from Dodge Street...this hotel was a perfect choice while visiting friends and family for Thanksgiving.

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Helpful?
Thank 161jeannettem
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear 161jeannettem, I am so happy to hear you had a great stay here at the HGI Omaha West! I'm glad you were able to enjoy the lobby and the nearby amenities, and that you found the accessibility so convenient. I hope that you will stay with us again the next time you are in Omaha. Sincerely,

Omaha, Nebraska
Reviewed 1 week ago

The breakfast isn't a continental, you have to pay for it. And for $21 bucks my eggs were crusted over in the warmer, the hash browns were still frozen. Overall it's not a breakfast I felt was worth paying for.

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Helpful?
Thank katelynm151
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear katelynm151, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost that we feel...

Apollo Beach, Florida
Reviewed 1 week ago

Great Staff. Very clean. Quiet. Food was very good. The staff answered all my questions and were very helpful. The room was clean and well stocked. The halls and elevator were nice and neat. I felt my car was very safe in the parking lot.

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Helpful?
Thank D9629KQdianes
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear D9629KQdianes, Thank for such a great review! It is so good to hear that the staff was helpful and that you found the hotel clean and safe. I'm happy that your questions were answered and your room was clean and well stocked. We hope you will stay with us again if you are ever in West Omaha! All the...

Burbank, California
Reviewed 3 weeks ago

Called to confirm my special request for early arrival. My reservations was not documented and the staff personnel could not verify what was agreed upon between the General Manager and me. The employee was not friendly nor helpful. The employee was going to follow up with me to confirm with the General Manager. To date I have not received a...

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Helpful?
Thank lisapF1459DM
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear lisapF1459DM, I want to apologize for the misunderstanding regarding your reservation. It is my understanding the guest services associate did in fact return your call and explain that she could not confirm what you had requested. I am sorry that I was out of the office at the time of your stay. I want you to know my staff...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Omaha West

Address: 17879 Chicago St, Omaha, NE 68118-2914
Region: United States > Nebraska > Omaha
Price Range: $145 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha West 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton
Hotel Style:
#5 Family Hotel in Omaha
#7 Business Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Omaha West staff and other travellers.
1 question
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Nashville, TN
over a year ago

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Questions? Get answers from Hilton Garden Inn Omaha West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top level room.”
 of 5 bubbles mph1230, 23 May 2016 | Read review
“The shuttle driver is awesome, ask her for tips on where to eat in the area”
 of 5 bubbles Warren278, 29 Apr 2016 | Read review
“You are not staying at this hotel for the view... any room is a good one!”
 of 5 bubbles CruzinDNA, 20 Apr 2016 | Read review
“Away from elevators & ice machines”
 of 5 bubbles sfgardener, 13 Apr 2016 | Read review
“If you belong to Hilton Honors, you'll be greeted with water for guests.”
 of 5 bubbles MauraTravels2012, 13 Mar 2016 | Read review
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