Home2 Suites by Hilton Omaha West, NE
17889 Chicago Street, Omaha, NE 68118
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Avg. S$168 /night, 12/3 - 12/4
S$168
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4.5
#11 of 93 hotels in OmahaLocation
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Value
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Sleep Quality
Discover a second home on the road at the Home2 Suites by Hilton Omaha West, NE. Located less than five miles from the Village Pointe Shopping Center, the hotel also offers easy access to Boys Town of American, the Gallup Organization, First National Business Park and the Funny Bone Comedy Center. Omaha Airport is just 20 minutes' drive from our extended-stay hotel in Omaha, NE. Visit the Henry Doorly Zoo and Aquarium and discover the attractions of downtown Omaha, including CenturyLink Center and TD Ameritrade Park, only 15 minutes from our comfortable Omaha, NE, hotel. Start each day right with a complimentary Inspired Table™ breakfast. Create your own space in a flexible studio, one or two-bedroom suite: equipped with complimentary WiFi, an HDTV, an iPod/MP3 dock and a full kitchen with a dishwasher, microwave and refrigerator. Don't leave your furry friend at home while you vacation - your pet is more than welcome at Home2.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Tennis court
Kids stay free
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Bottled water
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish
Location
17889 Chicago Street, Omaha, NE 68118
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
18 Restaurants
within 1 kilometer
570Reviews3Q+A36Room tips
Reviews
Traveller rating
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Detailed Reviews
Hotel's Favourite
On a drive from Wisconsin to Palm Springs I stopped at Home2Suites, my favorite accommodations when traveling with Skipper the amazing Wonder-beagle. At first I worried when making reservations, this was the only Home2Suites in Omaha that did not require a 2-night stay for the holiday weekend. The service is always great. The room is super clean and comfortable and dogs are made to feel welcome! In fact, the usual pet fee was waived for the holiday! Thank you!
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DJ Miller, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 20 Mar 2023
Thanks for the great review about your stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We appreciated having a pet-friendly hotel while traveling with our new puppy. Service was fast and friendly. The room was clean and adequate, however, the restrooms need to have fans installed (the peeling ceiling in ours is likely from too much moisture). Also, hot items being offered at breakfast would be a nice idea.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward S, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 3 Jan 2020
Hello and thank you for choosing to stay with us at Home2 Suites! We appreciate your feedback and we are glad to see you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at this hotel pretty steady since May of this year (6 mos.). The hotel is clean, well kept, and comfortable, and the staff is great! Everyone on staff here are friendly and accommodating, and go out of their way to make guests feel at home. The laundry facilities on-site are a bargain at $.50 to wash and to dry. My Only complaint is that they could use an extra washer and dryer, as their is only 2 of each presently.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DJ Miller, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 11 Nov 2021
Thanks for the great review about your stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Home2 Suites in West Omaha on 8 May and it was not a good experience. The staff was all very friendly, which was about the only positive. Upon entering the room, it had a faint smell of wet dog. We were traveling with cats so I can appreciate that the hotel is pet friendly, however with a $50/night cost for pets, the carpet should be steam cleaned after any pet stay. The smell was more pronounced while sleeping, which was worse. The A/C unit did not work well at all. The fan wouldn’t stay on during “constant fan” operation and the unit was so noisy it sounded like trucks were operating outside. It also did not cool the room effectively. The toilet had a large and pronounced smear of dried fecal matter on the top edge of the outside of the bowl that was not from us. The floor by the bathroom was cracked which just looks unsightly. The bathroom drain didn’t drain well at all so the bowl filled up easily while trying to use the sink. The breakfast was also abysmal. Everything offered, even at 7:15 in the morning (meaning not at the end of the breakfast hour) was so hard and stale it’s as if they were made 3 days prior and sat under the heat lamp since. Any one of these things would have made the stay unpleasant but to have all of them in one stay is just shocking for a hilton property.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DJ Miller, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 12 May 2023
Thanks for the review about your stay with us. I do apologize for the issues you had during your stay. Please reach out to the hotel directly if you want to talk more about your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two nights at the Home2 Suites, and really thought the hotel was wonderful. First, they are requiring masks and have COVID protocol in place. Our room was very clean and had a sticker to show that no one had been in the room after cleaning. Breakfast was fruit, yogurt, and wrapped bagels, rolls, and breakfast sandwiches to heat in your room's micro. The pool is available, but we did not use it. Our king bed was comfy and the heating/air conditioning worked well. Best yet, for us, the location was just where we needed to be. We stayed with Hilton points, so that was an extra bonus.
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Date of stay: May 2021
Service
Sleep Quality
Room Tip: Quiet hours are from 10 P.M. to 7 A.M., and we did not hear much noise on the second floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DJ Miller, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 13 Jun 2021
Thanks for the review about your stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the hotel is spacious and visually appealing, actually getting a good nights sleep is next to impossible.
Aside from the strange gurgle like noise that came from my refrigerator, the air conditioner sounds like a helicopter is about to land on your bed and it turns on and off throughout the next making the room go from an ice box to an infrared sauna within each hour!
You would think that would be enough to make for a rough night of sleep, but I was also jolted out of bed thinking someone was in my room as I listened to every single word of the couple in the adjoining room. They could just as well been sitting next to me.
Keep in mind that I often sleep soundly listening to sirens and honking in midtown Manhattan and my favorite hotel sits on the runway at JFK so I can deal with noise.
I did not get a full hours sleep either night.
Stay away from this hotel if you want sleep.
Additionally, the service is a nightmare! I recognize that in my rush to get out of there, it was my own fault that I left my pillow. I get that one is on me. Regardless, when I called to ask if they could save it for me until I returned for a planned work trip in two weeks, I was told the following (and very rudely)
1) The room would not be cleaned until the next day so I would have to call back sometime but be assured it was going to cost me to get it back.
2) I would need to email the head of hospitality if I wanted someone to check for it.
3) A message could not be left for anyone to look for it.
4)No someone could not go check on the pillows before they cleaned it
When I did re-contact the hotel via chat support the response which came several hours after my contact with them “no pillows were found” and they didn’t even respond to my follow up or close the chat.
I know that hiring challenges have made it harder to find good people, but there are certain things that shouldn’t be compromised on when you’re in the hospitality business. I of course have moved my reservation in two weeks across the parking lot!
Aside from the strange gurgle like noise that came from my refrigerator, the air conditioner sounds like a helicopter is about to land on your bed and it turns on and off throughout the next making the room go from an ice box to an infrared sauna within each hour!
You would think that would be enough to make for a rough night of sleep, but I was also jolted out of bed thinking someone was in my room as I listened to every single word of the couple in the adjoining room. They could just as well been sitting next to me.
Keep in mind that I often sleep soundly listening to sirens and honking in midtown Manhattan and my favorite hotel sits on the runway at JFK so I can deal with noise.
I did not get a full hours sleep either night.
Stay away from this hotel if you want sleep.
Additionally, the service is a nightmare! I recognize that in my rush to get out of there, it was my own fault that I left my pillow. I get that one is on me. Regardless, when I called to ask if they could save it for me until I returned for a planned work trip in two weeks, I was told the following (and very rudely)
1) The room would not be cleaned until the next day so I would have to call back sometime but be assured it was going to cost me to get it back.
2) I would need to email the head of hospitality if I wanted someone to check for it.
3) A message could not be left for anyone to look for it.
4)No someone could not go check on the pillows before they cleaned it
When I did re-contact the hotel via chat support the response which came several hours after my contact with them “no pillows were found” and they didn’t even respond to my follow up or close the chat.
I know that hiring challenges have made it harder to find good people, but there are certain things that shouldn’t be compromised on when you’re in the hospitality business. I of course have moved my reservation in two weeks across the parking lot!
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Kucera, Owner at Home2 Suites by Hilton Omaha West, NE
Responded 17 Sept 2024
Hi Kari, I apologize for the troubles you had during your recent stay. I will talk to both the front desk and housekeeping to address these concerns to prevent future incidents. We do have your pillows and my Guest Service Manager has reached out to you about getting them back to you. Please call and ask for Stacy or myself and we can get these over to you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent stay for family events. Melissa and Matt, were wonderful hosts and went overboard to help us out. They even set up the meeting room for a family meeting on Sunday. The room has a full size refrigerator and freezer, dishwasher, and full kitchen service to cook in microwave. FYI, all rooms are pet friendly, but ours had been well cleaned, and we had no problems.I enjoyed the hot tub and large pool. Our room was very quiet at night. All rooms are showers only. It is right next to 180th and West Dodge, so you can get anywhere in minutes.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DJ Miller, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 30 Dec 2021
Thanks for the great review about your stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The infrastructure is crumbling. First off the pavement outside is full of holes and crumbling, it hasn't been that bad of a Winter. Door latch on pocket door had been destroyed by previous people, it did get repaired by staff across the street. Light above shower didn't work at all. Passive bathroom ventilation/suction didn't work, held up a Kleenex and there was zero suction. The drywall tape reflects that also, it was coming off. A/C system, during daytime set it at 68 degrees and came back to a 62 degree room, night time it worked OK. Light, reading light above bed was barely holding on and crooked. Sheets on the bed were thread bare. Staff for the most were rude. Breakfast, don't get me started. Mostly out of everything and poor quality when it was available.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DJ Miller, General Manager at Home2 Suites by Hilton Omaha West, NE
Responded 18 May 2022
Thanks for the review about your stay with us. I do apologize for the issues you had during your stay with us. Please reach out if you want to talk about your stay in more depth.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was informed at check in that their room key system was down and would “hopefully” be fixed by the next day. The front desk had to follow us to our room every single time we needed in. This caused a LOT of frustration on my end, because I have a younger daughter that doesn’t like being cooped up in a room for long periods of time. We also had to have them let us in the pool every time we went as well, since we didn’t have a room key. Needless to say, we stayed 3 days and never had a room key the entire time. Because of this issue, there were times we waited 15-20 minutes at the desk waiting for the staff to return and take us to our room. On top of this, some of the staff was extremely rude about having to take us to our room each time. There was also one instance where my family heard staff fighting about how it was “bs” that they had to walk everyone to their rooms. The pool was green-looking and was so chlorinated that our hair was damaged and eyes burning for days after swimming. Someone was smoking pot in our hallway and it was so potent we could smell it in our room….and the staff shrugged it off. As far as the room itself goes, there wasn’t too much negative. We found a couple cob webs in the upper corners and the tile floors in the kitchenette and bathroom were sticky enough for our shoes to continuously make dirt prints and have that nasty sticky sound as you’re walking on them. We ended up just cleaning them with a towel and water on our first night to get the sticky off. Last negative thing I’ll say was that upon checkout, when confronted with these things, the lady at the front desk rolled her eyes and said “sorry about that.” And stated that she could not offer any kind of remedy to make it right.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Dougherty, Other at Home2 Suites by Hilton Omaha West, NE
Responded 5 Jul 2022
I am so sorry for your experience at our property. We are working on fixing the issues you described and I will get with my staff about their customer service. Again I do apologize.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at this hotel for 6 nights over the christmas holiday visiting our kids who work at Boys Town. The staff here were excellent and the whole atmosphere from facilities, to staff were very welcoming and accommodating. we stayed in a king suite that had everything we needed in a small kitchenette, comfortable bed, couch, etc. and lots of shelf space to make ourselves at home. Breakfasts were above par. Great location for boys town, restaurants, shopping, running routes.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward S, Manager at Home2 Suites by Hilton Omaha West, NE
Responded 2 Jan 2020
Thank you for your review. We are very pleased you enjoyed your stay. We hope you continue to choose Home2 Suites for your traveling needs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not sure about the Midland rate, but wondering why you would not stay in a hotel in Fremont since Midland College is in Fremont where other hotels are located. It’s not very far, though. The breakfast includes fruit and hard-boiled eggs, so you could easily have a gluten-free breakfast.
The hotel is located in an area that has a lot of open space. Some construction going on nearby when I was there in December. However, in my opinion, you will still have plenty of space for your walks with your furry family members! There is also a Walgreens close to the hotel if you need additional dog food, personal items as well.
Please contact the hotel directly, as we don't have 2 bedrooms suites, but have multiple rooms that are connecting, that might help with your stay. Thanks
"Quiet hours are from 10 P.M. to 7 A.M., and we did not hear much noise on the second floor."Read full review
"Like upper floor. No better side since sits off main roads. We always get west facing room though.."Read full review
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PRICE RANGE
S$160 - S$193 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNebraskaOmaha
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOME2 SUITES BY HILTON OMAHA WEST, NE | UPDATED 2024 Hotel Reviews, Price Comparison and 90 Photos - Tripadvisor
Frequently Asked Questions about Home2 Suites by Hilton Omaha West, NE
Which popular attractions are close to Home2 Suites by Hilton Omaha West, NE?
Nearby attractions include Village Pointe (1.0 km), Funny Bone Comedy Club (0.7 km), and Marcus Village Pointe Cinema (0.6 km).
What are some of the property amenities at Home2 Suites by Hilton Omaha West, NE?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Home2 Suites by Hilton Omaha West, NE?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Home2 Suites by Hilton Omaha West, NE?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Home2 Suites by Hilton Omaha West, NE?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Home2 Suites by Hilton Omaha West, NE?
Conveniently located restaurants include Firebirds Wood Fired Grill, Kona Grill - Omaha, and Johnny's Italian Steakhouse.
Are there opportunities to exercise at Home2 Suites by Hilton Omaha West, NE?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Home2 Suites by Hilton Omaha West, NE?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Home2 Suites by Hilton Omaha West, NE?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Home2 Suites by Hilton Omaha West, NE offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Home2 Suites by Hilton Omaha West, NE?
The staff speaks multiple languages, including English and Spanish.