Embassy Suites by Hilton Omaha Downtown Old Market
555 South 10th Street, Omaha, NE 68102
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Avg. S$241 /night, 12/3 - 12/4
S$354
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4.0
#10 of 93 hotels in OmahaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Embassy Suites Downtown Omaha hotel is located in the heart of Omaha's historic Old Market District near the Omaha Performing Arts Center, the Orpheum Theatre Omaha, the CHI Health Center Omaha and ConAgra Foods' World Headquarters. This upscale full-service all-suite hotel is just minutes from the Omaha Children's Museum, Omaha's Eppley Airfield, the Joslyn Art Museum, the campus of Creighton University, the Omaha Civic Auditorium, the University of Nebraska Medical Center - UNMC, the Creighton Medical Center, Mutual of Omaha, the campus of the University of Nebraska at Omaha - UNO, the renowned Henry Doorly Zoo, Rosenblatt Baseball Stadium - site of the College World Series and the Nebraska Furniture Mart. Girls and Boys Town, Bluffs Run Racetrack, the Strategic Air Command - SAC Museum and Offutt Air Force Base are all just a short drive away.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
On-demand films
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Centrally Located
Languages Spoken
English, Spanish
Location
555 South 10th Street, Omaha, NE 68102
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
Eppley Airfield
6 km•
See all flights
Car Hire
66 Restaurants
within 0.5 kilometers
Reviews
4.0
1,682 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the vibrant Old Market area, Embassy Suites by Hilton Omaha Downtown Old Market is often lauded for its comfortable and spacious rooms, although there have been mentions of maintenance and cleanliness concerns. Its prime location garners high praise, offering guests easy access to local attractions and events.
While the complimentary breakfast and evening receptions are popular perks, guests have noted service can be a hit or miss. Despite some reports of additional fees that detract from its value, the overall cleanliness and attentive staff contribute to a recommended stay.
Location
Convenient
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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1,682Reviews16Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
This is a great place to stay with family! We took our daughter, grandkids, and son in law for a weekend. Everyone loved it. Location provides easy access to playground, parks, shopping, restaurants and zoo. Great breakfast with efficient and friendly staff. The cooks made excellent omelets, tables were quickly cleared, and one staffer made a last minute plate as breakfast was closing for two family members who had been delayed (child who slept late and parent who stayed with him). Rooms were very comfortable and having the dividing door between the bedroom and sofa area helped with sleep. Kids were welcome throughout the hotel. We definitely plan to return!
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 26 Oct 2024
Dear comotraveler768, Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review. Please come back soon for more family fun! Best, Fred DeLaRosa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we first arrived I noticed the room was not the cleanest. I had to wipe down the bathroom and all flat surfaces pretty well. There was goop on the tops of the counters and the toilet was pretty dirty looking. We killed about 4 flies within the first 30 minutes of being in the room. When we went to shower we discovered we only had a bath mat and a washcloth. The bathrooms are not the most kid-friendly. It is near impossible to get them out of the shower without the door or the toilet in the way and then even more challenging to dry them off without touching the towel to the toilet. It took about an hour to get towels so we weren't able to get the kids to be until after 10PM. The mattresses were extremely hard and flat - to get a nice mattress you have to pay an upgrade fee.
The food amenities were nice. The personalized fresh-made breakfast was why we chose the location. Hopefully, we just ended up with a room that wasn't quite done being cleaned.
The food amenities were nice. The personalized fresh-made breakfast was why we chose the location. Hopefully, we just ended up with a room that wasn't quite done being cleaned.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â Floor 5 and up for views, the closer you are to the restaurant streets, the noisier it is at night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 6 Jul 2022
Dear lashmore2020, I cannot apologize enough for the cleanliness of your room. The experience you described is not typical nor acceptable. Please know that your feedback will be addressed with the housekeeping team and is very much appreciated as it will help us to be better than we were during your visit. I hope we have the chance to better serve you on a return trip. Sincerely, Fred DeLaRosa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I've never cared which hotel chain I stayed with, figuring if I had a clean room to sleep in, I was good. This stay has changed that mindset and I will look for Embassys whenever I can. The breakfast, evening reception and the complimentary shuttle service are well worth the extra pennies!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lacey H, Assistant General Manager at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 17 Jan 2020
@CooperstownCass We thank you for your feedback. We love that we have turned into an Embassy Suites Loyalist! It is a great brand and we are happy you were to experience all it has to offer during your stay with us! We will look forward to welcoming you back when you are back in Omaha.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was renovated but they need to retrain there staff. Check in took an hour and a half+. We were not given any of our status benefits. We paid for an upgraded room that came with extra amenities which we are already entitled to because of our membership status we still never received the benefits. One of the bartenders would only wait on men. They renovated the hotel and got rid of the hot tub. The pool was freezing.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel_management_46, General Manager at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 4 Mar 2020
Dear Alison K, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel teams to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope that you will consider a return visit. Sincerely, Lacy Hindman Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived, we were given incorrect information from the valet about parking. He indicated that self parking was free after check in. It was really 19. When we went inside to check in there was a sign saying the person would return soon. We waited a total an hour before we were able to check in. Once we got checked in we were sent to a unclean room. When we returned to the lobby and were given another room but there was no apology. The second room smelled like smoke. When we returned to the lobby the desk was unattended and when he returned he said he couldn’t believe any room would smell like smoke. All of the rooms were none smoking according to him. When we asked for a refund he said we would have to talk to the third party that we had booked our room through. In addition, thankfully we were never able to give the valet our keys since he was never at his stand more than a few minutes so we could just left. We are filing a dispute with my credit card for the charges.
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Date of stay: July 2021Trip type: Travelled with friends
Room Tip: Don’t stay there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 27 Jul 2021
Dear Safari08946661254, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your short visit. Please accept my deepest apologies for your poor arrival; this certainly is not up to our standards. We hope to have an opportunity to serve you better should your travels bring you back to the area. Once again, on behalf of our entire team - I offer our apologies. Thank you for staying with us. Sincerely, Melanie Maes General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed here just recently and we reported our room unclean and nothing was done about it, in fact, the housekeeper that came by to witness the room while we were still in the room lied about it by saying it wasn't dirty to a manager because she was obviously sticking up for her staff. We could not take a shower as the bathtub was dirty with long dark hair in the bottom of it. The furniture was dusty and carpet wasn't vacuumed. Also, the inside of the window sills were filthy and lastly we found some black stuff under our sheets in both beds. This is unacceptable and needs to be resolved. We have stayed in a lot of hotels and haven't had this issue before and we would never lie about it. Before we left we were told a manager would look at the room before they cleaned it and we found out the one in housekeeping looked at it again and lied to the manager again and the so called manager didn't bother inspecting the room. Terrible customer service here!
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â Inspect the rooms right away and take pictures!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer Donahue, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 16 Feb 2023
Dear sheriw955, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as to team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Fred DeLaRosa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trying to contact sales to discuss booking a room for the Midwest ISA conference, Have called three times today waiting on hold for over 30 minutes. The receptionist just take you through their script and try to sell you on the Hilton rewards program rather than listen to what you've already gone through. Also the rates they quote you over the phone are much higher than the ones you could book yourself online. Not sure why it is so difficult to talk to ore even leave a message with someone in the sales department.
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Date of stay: January 2022Trip type: Travelled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 7 Jan 2022
Dear 560jessek, We are very sorry for your frustrating experience. It sounds like you may have been going through central reservations and have recently experienced longer than usual wait times. Please call us direct at 402-346-9000 and our Sales Coordinator would be happy to help. Once again, I'm very sorry for the frustration we have caused you. Sincerely, Melanie Maes General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an incredible stay at Embassy Suites. Bela walked me through setting up the app over the phone then insured I had the room I desired via making notes on my trip on reservation.
The amenities felt like an all inclusive resort. The breakfast was delicious. Be sure to get a personalized omelet and bacon to go with two types of sausage, scrambled eggs, and biscuits and gravy. There’s fruit, oatmeal with toppings and oj, soda, coffee for drinks.
We had a blast at the reception with complimentary drinks including numerous drafts and any combination of well drinks. The lounge is in the lobby with tv’s on the games and super friendly bar tenders.
The location is in the heart of downtown Omaha with all the restaurants, bars, and shopping literally across the street.
The suites-rooms are fantastic with super comfy beds and a tv in each room.
Thank you for a great weekend, 3 day/night stay!
The amenities felt like an all inclusive resort. The breakfast was delicious. Be sure to get a personalized omelet and bacon to go with two types of sausage, scrambled eggs, and biscuits and gravy. There’s fruit, oatmeal with toppings and oj, soda, coffee for drinks.
We had a blast at the reception with complimentary drinks including numerous drafts and any combination of well drinks. The lounge is in the lobby with tv’s on the games and super friendly bar tenders.
The location is in the heart of downtown Omaha with all the restaurants, bars, and shopping literally across the street.
The suites-rooms are fantastic with super comfy beds and a tv in each room.
Thank you for a great weekend, 3 day/night stay!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 17 Nov 2022
Dear rongH4393VR, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our service and location. Our Embassy Suites by Hilton aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Fred DeLaRosa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in 24hrs in advance on the app. No issues. An employee texted me the day of to welcome me. Then when we arrived there was a huge line to check in. I downloaded my digital key & it said "we would like to say hi, please come to the front desk." I asked the events manager if I had to and he told me I had to wait in line. When I pushed back as to why I checked in already, he asked on the headset and they said there was a "payment issue." So I waited in line for 30 minutes with a 3 and 4 year old to find out they couldn't tell me anything I had to just use another card. Then the next day I saw a tiny sign that said that debit cards are charged an additional fee. The events manager treated me like garbage after he heard there was a payment issue. When I got to the front desk, the employee said "how are you?" and I said "I'm stressed." and she replied "yeah me too." We tried to surprise our young children with a fun and exciting experience. We ended up being stressed and had a night full of drama. We missed the fireworks show because it took so long to get our room. We missed the evening reception because it took so long to get checked in. The app was completely useless. The room had dirty tables and a dirty bathroom floor. When I tried to check out on the app the next morning, it wouldn't let me check out and said I had to go to the front desk again. When I went to the desk, she just asked if I wanted a paper receipt. Then we waited for 20 minutes at the valet to get our vehicle. We will never be going back here and we are telling everyone how terrible our experience was.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lacey H, Assistant General Manager at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 3 Jan 2020
@lyndseyworrall23 Thank you for providing us with your valuable feedback. I would like to connect with you to get some additional information . My email address is lacey.hindman@atriumhospitality.com We do apologize for missing the mark in more ways than one. I will be sharing your feedback with our management team and addressing your concerns with each of my team members. I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The shower was disgusting. Breakfast items were empty and closed early. The bar also closed early. The staff was unavailable for replacement linens and toiletries. The neighboring rooms stayed uncleaned for several days after previous guests checked out. Location was fantastic but that’s the only perk. I never saw a valet. Parking was across the street and over $20 to self park and walk.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Embassy Suites by Hilton Omaha Downtown Old Market
Responded 21 Nov 2021
Dear ath317, We are sorry to see that you chose to cut your time short with us. You are right in expecting meticulous accommodations and service and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our team so we may amend to enhance guest satisfaction. Should your travels bring you back to Omaha, we hope you will think of us. Sincerely, Melanie Maes General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sorry for the slow response but each of us got two drink tickets. We didn’t attend as we were in town go to a concert and left early.
"This place wasn’t clean, was overpriced and there was duct tape on a metal trim piece outside of the glass elevator. Not worth $248."Read full review
"If you don't have to be in the heart of downtown Omaha, look for another location. Parking is in the next block. Not onsite."Read full review
"Lots of light coming thru the drapes, even with blocker shade, a room on the park side might be better. Omelet line at bkfst can save time."Read full review
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PRICE RANGE
S$187 - S$265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites omaha downtown/old market hotel omaha, omaha embassy suites
LOCATION
United StatesNebraskaOmaha
NUMBER OF ROOMS
249
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingEMBASSY SUITES BY HILTON OMAHA DOWNTOWN OLD MARKET | UPDATED 2024 Hotel Reviews, Price Comparison and 299 Photos (NE) - Tripadvisor
Frequently Asked Questions about Embassy Suites by Hilton Omaha Downtown Old Market
Which popular attractions are close to Embassy Suites by Hilton Omaha Downtown Old Market?
Nearby attractions include The Durham Museum (0.4 km), Get Out Omaha (0.4 km), and Old Market (0.2 km).
What are some of the property amenities at Embassy Suites by Hilton Omaha Downtown Old Market?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Omaha Downtown Old Market?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Omaha Downtown Old Market?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Omaha Downtown Old Market?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Omaha Downtown Old Market?
Conveniently located restaurants include M's Pub, Plank Provisions, and Ted & Wally's Ultra-Premium Homemade Ice Cream.
Are there opportunities to exercise at Embassy Suites by Hilton Omaha Downtown Old Market?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Embassy Suites by Hilton Omaha Downtown Old Market located near the city centre?
Yes, it is 0.6 km away from the centre of Omaha.
Are any cleaning services offered at Embassy Suites by Hilton Omaha Downtown Old Market?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Omaha Downtown Old Market?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Omaha Downtown Old Market offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.