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Castello Village Resort

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#9 of 20 Hotels in Sissi
Certificate of Excellence
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312 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Salford, Manchester
Reviewed 2 weeks ago

We travelled back to the Hotel in July 2016 after a three year break away trying other destinations and as a couple instead of with the 3 children who have griwn up coming here due to the safe relaxed atmosphere this Hotel offers to families. As with our previous stays over the last 15 years we were not disappointed. Our...

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Helpful?
Thank Nikki1908
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Many thanks for your positive, rewarding and encouraging comments in relation to your multiple accommodations at the Castello Village Resort. We are glad to read that a pleasant stay at our hotel and that all of our services were again at your full satisfaction. We certainly look forward to welcoming you back and extend once again the warm and well-known...

Godalming, England, United Kingdom
Reviewed 27 October 2016 via mobile

I visited this hotel very recently & was pleased to report that we were upgraded to the sister hotel Castello Boutique Spa which is a five star hotel. The reason for this was that a flight had been cancelled and residents had to stay on. We were shown around the Castello Village Hotel the day after we arrived as we'd...

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Helpful?
1Thank Steve B
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback for Castello Resorts with us. As we can see from your comments you were indeed satisfied with your accommodation upgrading and found everything as you expected and our staff even beyond expectation. It will be a pleasure to host you again, and we look forward to welcome you back at...

Germany
Reviewed 26 October 2016

Important: A bartender informed us that the hotel will be renovated once it closes for the season this year. So some of the things I’ve written about in this review may not apply anymore for the vacation season of 2017. Arrival The village of Sisi is about a 45 minute drive from Heraklion Airport; it would be faster (it isn't...

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Helpful?
Thank HDBGermany
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to tell us so many points of your recent stay in our hotel. Unfortunately it seems you have left our hotel with a mixed impression, which is a challenge for next season, after Castello Village Resort’s renovation and our wistful longing to make our very best to satisfy all the guests. We suppose that...

A TripAdvisor Member
1 review
Reviewed 14 October 2016 via mobile

I have problem with booking and they resolve my problem very quickly. Nice place to have relax. Very good hotel and service!!!!!! Special thanks to manager hotel and all team! Advicing visit this hotel. George

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Thank A TripAdvisor Member
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for sharing your experience about your recent stay at our hotel. It was a pleasure to read that the hotel staff was able to accommodate your every need. On behalf of the whole team of Castello Village Resort, I would like to thank you for the motivating comments. It is an honor for us and it...

Holmfirth, England, United Kingdom
Reviewed 12 October 2016

Just arrived back from a week here in a sea view apartment. Lovely apartment and cleaned daily despite it saying every other day on info sheet. Apartment 455 had a huge balcony which would have been great for a couple of sun lounges, but on asking if we could hire two we were told it was against health and safety,...

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Helpful?
1Thank Margaret M
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

We would like to thank you for taking time to share your review regarding your experience at Castello Village Resort. We do appreciate your feedback and we continue to strive to improve our standard of service at all times. We try to do our best to always make the stay of our guests the most enjoyable and having any feedback...

Shropshire
Reviewed 10 October 2016

Arrived back last week after 10 days at this hotel. As we booked rather late, we only had a choice of a studio apartment. These are VERY BASIC!! I had to push the dressing table in front of the door in order not to stub my toes every time I manoeuvred from the side of th bed! The bathroom is...

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1Thank Billshaz
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for the review that you have posted on Trip Advisor. As we endeavor to always be aware of the opinions of our guests and are always improving our high standards. Furthermore, I would like to thank you for your kind words about the hotel’s staff. We have all the respect to your comments for our hotel, and we...

Wrexham, United Kingdom
Reviewed 9 October 2016

We arrived back after 10 nights at this hotel and words cannot give enough praise to the hotel! The staff are the most courteous, helpful and welcoming people I have ever come across (evey single one of them) nothing is too much trouble for them. The chef serves up the highest quality and absolutely delicious food which is a different...

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1Thank mazgreen2016
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your experience with us and for writing such a wonderful review. Your comments are highly appreciated. It was certainly very rewarding to all of us at the Castello Village Resort to read that you had a pleasant stay in our hotel and that you were especially pleased with the staff, cleanness, food...

Lancashire, United Kingdom
Reviewed 7 October 2016

I can't speak highly enough of the Castello Village. As so many other people have said, the staff are really welcoming and and the hotel is clean, comfortable and imaginatively designed. The restaurant has a lovely tree planted courtyard area allowing both indoor and outdoor dining with the helpful, friendly staff. The food was great with lots of variety on...

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1Thank Zeentee
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your review with us here on TripAdvisor. Thank you as well for your precious words for our valuable staff. Your feedback is of great importance to us. We continually strive make every effort to ensure that the service is of the highest standard and kindly let you know that your comments are...

Leeds, United Kingdom
Reviewed 5 October 2016

From the moment you arrive at the hotel you are made to feel welcome and nothing is too much trouble for the friendly staff. Rooms are spacious and the refurbished rooms are of a very good standard. Food is very good with lots of choice to suit all tastes,the half board option is well worth the small amount extra that...

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Thank Sally r
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

It's great to know that you enjoyed your stay and the hotel's facilities including the room and our restaurant food. We are also glad that you found our staff to friendly. It gives us great pleasure when our guests enjoy every aspect of their stay. We do take pride in catering to our guests’ needs and are very pleased you...

Cologne, Germany
Reviewed 27 September 2016

I stayed at the hotel with a friend for a week in September. We checked in quite late and the restaurant was already closed, but the restaurant staff had prepared a meal for us, which was very attentive. We checked into room 354. The room was quite small, the furniture outdated. We were however able to move to a bigger...

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Thank Christina S
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback about Castello Village Resort. Your positive review encourages our team members to accommodate our guests to the highest standards. Thank you once more for your kind words concerning our hotel, food, room, cleanness and mostly our staff. We’re proud that your stay in Castello Village Resort exceeded your expectations. Looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located in the picturesque seaside village of Sissi, Castello Village is a bungalow-apartment complex, built around a series of pools and bars. The buildings are laid out like a village, with each studio and apartment self-contained for privacy and comfort. Constructed in a traditional Cretan style, the resort has colourful buildings, abundant gardens, sundrenched terraces, panoramic sea views, and an imposing mountain backdrop.The resort is famous for its friendly, attentive staff, who are always on hand to meet guests' needs and make sure they enjoy their stay. It is a family hotel, where your children can enjoy every minute of their holidays, in a safe environment, attended by qualified staff.With delicious food, a warm, relaxed atmosphere, and a day-and-night programme of activities and entertainment, Castello Village is the perfect destination for a relaxing family vacation or a romantic holiday.Yet the resort is only a few steps away from the centre of the lively village of Sissi, with its numerous bars, coffee shops, tavernas, restaurants, souvenir shops, and boutiques.With personal service from a modern management team and fully trained staff, guests can be assured of the highest standards of comfort, relaxation, and enjoyment at this popular holiday destination. ... more   less 

Additional Information about Castello Village Resort

Address: Papatheodorou, Sissi, Crete 724 00, Greece
Region: Greece > Crete > Lasithi Prefecture > Sissi
Price Range: $55 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello Village Resort 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Castello Village Sissi
Castello Village Resort Sissi, Crete
Hotel Style:
#5 Spa Hotel in Sissi
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Questions & Answers

Here's what travellers have asked, with answers from Castello Village Resort staff and other travellers.
11 questions
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Questions? Get answers from Castello Village Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view is worth the upcharge! Ideally at the lower bar, as it closes early.”
  • Balcony of room 403
  • Closet space...
  • Room 353
 of 5 bubbles HDBGermany, 26 Oct 2016 | Read review
“Sea view a must”
 of 5 bubbles 326MargaretM, 12 Oct 2016 | Read review
“Sea view room was stunning”
 of 5 bubbles mazgreen2016, 9 Oct 2016 | Read review
“Room 104 opens on to the poolside, handy if you intend to spend much time there and is also handy for reception, the bar and the restaurant.”
 of 5 bubbles Zeentee, 7 Oct 2016 | Read review
“Room 701 is excellent for a young couple with a child. Right next to the pool and the play area.”
 of 5 bubbles AndyK1957, 19 Sep 2016 | Read review
5 of 5
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