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Hilton Garden Inn Springfield

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681 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Springfield
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Showing 677: English reviews
Reviewed 2 weeks ago via mobile

Pure and Professional! As often as I can a reasonable effort is made to post my review of as many hotels that I can. Had a few issues, GM stepped up and nailed it. They are as follows: The Walk In (my impression of the first 30 seconds I walk the front door) Grade: 100% The Check In Grade: 100%...

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Helpful?
Thank HonorFlag
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I appreciated your patience as we resolved the issue. Rest assured the team has responded and raised the expectations. Good luck to you on your travels and thank you for all you do!

Auburn, Kentucky
Reviewed 2 weeks ago

This experience would have been great if it was not for the noise and super-slow internet. My neighbors were drunk and loud, there were also groups of youth staying for some sporting event. It was a zoo. The hotel was excellent and clean ... just a bad set of circumstances for the stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kenneth G
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

We can definitely step up from a management perspective to ensure we are communicating with teams better prior to arrival as well as walking the halls more frequently to ensure quiet hours are properly enforced. We learn from every experience and this feedback definitely helps! Thank you for staying with us!

Champaign, Illinois
Reviewed 2 weeks ago via mobile

Although we've had some nice stays here in the past, the service has really deteriorated. Of note, the blonde woman working breakfast on the Sunday morning of our stay. I sent our 12 yr old daughter down to fuel up before a swim meet. She returned saying that she was denied service and ignored. When I approached the blonde woman...

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Helpful?
Thank Elizabeth C
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I want to apologize for the level of service you received this past weekend. Our breakfast is not a complimentary breakfast unless purchased as part of a package, special rate plan or through specific Honors membership level rewards. Therefore, when your daughter came down for breakfast without you and without her breakfast ticket the initial response from our team member...

Saint Louis, Missouri
Reviewed 3 weeks ago

This is our go-to hotel when we take our grandkids to Springfield to visit the Lincoln Museum. It has a nice little pool and a convenient restaurant with good food. Everything is clean and the staff is quite friendly. Love those Kuerig coffee makers in every room and the afternoon treats in the lobby.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank MOHagan
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you again for posting a review about your stay with us here! I am so glad we are the choice to stay at for your and your grandkids. I am also happy you enjoy the Lincoln Museum! It is Springfield's crown jewel and getting the word out is important. Hope to see you again soon!

Suburb of Chicago
Reviewed 3 weeks ago

Upon my return to the hotel during my stay yes worked a 17 hour day my hotel room door did not work and once able to gain access to my room it had not been serviced. Oh and both side entrances to the hotel did not work while this was not convientent this is a life, health and safety issue

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 86jefferyj
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

After a 17 hour day you should have come back to a perfect room! I failed you on this one and am making sure the error that caused your room to be missed is fixed. The exterior side doors have been repaired. For safety, guests could exit the building but re-entry was restricted to the front doors. We definitely could...

Springfield, IL, United States
Reviewed 3 weeks ago

I have wanted to stay at your hotel for quite a while. I wanted to see if any whirlpool suites were available the weekend after Valentines day. Behold, there was suites open-under rooms available. I reserved one (apparently not the right one) and when we came in to begin our weekend, it was downhill from there. I asked for a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank mayb993
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I have reviewed the delivery failure with our team and sincerely apologize for the error and I have sent a reply with our fix to your email. We do not have whirlpool suites at this hotel. We do have whirlpool rooms but they are not suites and I apologize for any error by our Central Reservations team made during the...

Dallas, United States
Reviewed 4 weeks ago

Hotel was average. Staff friendly. Room not as clean as I would like. Garbage left in the bathroom trash can from previous visitor and one of the beds was ruffled. Exercise room very small and the individual TVs on the machines do not work.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 379katharinen
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

We have repaired the TV's on the exercise equipment and coached our housekeeping team and room inspectors. The last thing we want to be is average! Thank you for the feedback, we will use it well!

Surprise, Arizona
Reviewed 4 weeks ago

I wish all locations had such an incredible staff like you have in Springfield. Sean, John, Terrance and the breakfast staff and the cooks all did a fabulous job at making myself and colleague feel welcomed.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank tereasar2017
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

All 3 are great team members and I will be sure to let them know how much you appreciated their service. I am fortunate to have a great team here in Springfield from front of the house to back of the house. Hope to see you again soon!

Geneva, Illinois
Reviewed 5 weeks ago

Clean and nice place. Great value for the money. Staff is very helpful and breakfast service is excellent. I would definitely stay here again next time I am in town. It's close to a lot of restaurants and right off the highway.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank dtradein1
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for your wonderful comments, particularly about my team. They eat, sleep and drink hospitality and it means a lot to them to be called out for it publicly. I am happy you enjoyed your stay with us and hope to see you again!

Chicago, Illinois
Reviewed 16 February 2017

Very polite & professional staff...rooms are very clean and has a refrigerator & microwave. Hotel breakfast buffet was amazing!! Cook to order eggs from chef...We will definitely be staying here again!!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pook122
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

OK, my chefs have all been coming to me about recent reviews and raves on their breakfast skills and really making sure I know they are making it happen. I love it! Now I have to figure out the proper thank you to them. Talk about a good problem to have! I thank you for staying with us and look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $139 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
4 questions
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Fond du Lac, Wisconsin
over a year ago
over a year ago
over a year ago
Fond du Lac, Wisconsin
over a year ago

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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
5 of 5