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Hilton Garden Inn Springfield

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640 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Springfield, Illinois
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 March 2016

I highly recommend this hotel. Very comfortable bed/pillows, clean, easy on/off highway and close to restaurants. The food in the hotel restaurant was reasonably priced (rare!) and the breakfast was certainly worth the effort. The decor was nice and appeared to be recently updated.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brett W
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the five star review and recommendation of the hotel. We are recently renovated. Stay connected with work in the 24-hour business center, enjoy an energizing workout in the fitness center or take a dip in the sparkling indoor pool. In the evening, retire to the stylish Pavilion Lounge and unwind with a cocktail or favorite drink. We look... More 

Hampshire, Illinois
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2016

The hotel had breakfast ready to go so I could eat prior to teaching a class all day long. The front desk made check in and check out painless. There were multiple high school debate teams in the hotel and it wasn't a distraction at all.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian T
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and we are glad you enjoyed the made to order breakfast items at the Garden Grill. Conveniently located on the southeast side of Springfield, just one block from I-55 at Exit 94, the Hilton Garden Inn Springfield hotel is in an excellent central location. Enjoy easy access to Lincoln attractions including the Convention Center and... More 

Taylorville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2016

Elevators broke down. Loud kids all night long. Jacuzzi tub knobs did not work correctly and the bed was very old and broken down. Shower floor was dirty. Breakfast was good but just like the free breakfasts at other properties but this one cost $9.95.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 172janac
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the... More 

Brick, New Jersey
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2016

From: Mrs. Joan ne Ryan JPEO-CBD-RND 4526 Parrish RD Aberdeen Proving Grounds, MD 210 l 0 To: General Manager: Mr. Jeffrey Adkins Hilton Garden Inn 3100 S Dirksen Parkway Springfield, IL 62703 Dear Mr. Adkins I would like to commend Hilton Garden Inn for another fantastic stay at your hotel. My Stay could not have been more perfect. From the... More 

Helpful?
Thank jryan323
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to review the hotel and being a Hilton Diamond member. We would also like to thank you for your service to out country. We are glad you found the hotel and the employees accommodating and offering exceptional service and cleanliness. We strive to offer the cleanest rooms and best service in Springfield. We are glad... More 

Chattanooga, Tennessee
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2016 via mobile

I am a Diamond member with Hilton and travel 5 months a year for work. It is nice to stay at this hotel. The staff is friendly and professional at the front desk. A couple of them remember my name and it gives it a personal touch to their service. The rooms are clean, the beds are comfortable, and have... More 

Helpful?
Thank Cinos93
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for being a loyal HHonors Diamond member. You are best customer and we are glad you feel at home at the Hilton Garden Inn Springfield. Thanks for the special mention of Tiffany. Dine on delicious cooked-to-order breakfast items at the Garden Grille. Savor delectable room service as you relax in one of our stylish guest rooms, or stock up... More 

Illinois
1 review
Reviewed 16 March 2016

Chef Nahshaun was a very respectful, as well as a respectable individual; he cooked a fantastic meal (of which every bite was enjoyed), and I highly recommend the Hilton Garden Inn (Springfield, IL) for a wonderful stay and great food.

Helpful?
Thank Jose M
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

We are glad you took time to dine with us in the Garden Grill and that Chef Nashaun took care of you meal and offered great food and service. Every step to success needs a good support structure. This Hilton Garden Inn features complimentary WI-Fi and a 24-hour Business Center, complimentary fitness center and a full-service restaurant on the property... More 

United States
1 review
Reviewed 11 March 2016

In town on business and very grateful for a hotel that offers the convenience of a restaurant (especially breakfast) onsite after long days at the expo. The food isn't gourmet, but it was fine. The onsite convenience was important this trip over the quality. There are many restaurants in Springfield to choose from if one prefers a better food selection.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jamie K
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the review and staying with us while in Springfield on business. We are built with business in mind. • Business Center w Complimentary Printing Service • Onsite Gym and Complimentary access to a full service facility • Complimentary WiFi with Hi Speed available • Express Mail - FedEx • Fax • Meeting Rooms • Onsite Restaurant with room... More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 March 2016

Very nice, and affordable priced for a Hilton Garden Inn. It sits above the price point of some other hotels, but that's because you get more for the price. Full breakfast in the morning, in which Tiffany was very attentive and quick in her delivery. The snack bar seems much better than others I've seen in the past, not sure... More 

Helpful?
Thank ThomasChicago312
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us. We are glad you had Exceptional Service from Jaquita and Tiffany. We do have a small onsite gym with mostly aerobic machines, but offer complementary passes to the local full service facility for persons needing free weights, basketball, tennis, etc.... We hope to see you again soon. Jeffrey More 

Detroit, United States
1 review
Reviewed 9 March 2016

Basically staff and room was amazing. Room was clean and the beds and pillows were really great - certainly not like usual hotel beds/bedsets. The bathroom is beautiful and whole room was just really great. The staff from the cleaning ladies to the front desk made me feel like I was staying at their personal homes from being accommodating to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kelsey G
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and taking the time to review the hotel . We are glad you had a great stay and found the staff service to be exceptional. We hope you stay with us again when in Springfield. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2016 via mobile

Always a great stay due the professionalism of staff; any issues resolved immediately. Friendly front desk personnel including Jaquita who ensures the highest level of service every visit. My preferred property when on business in Springfield.

Helpful?
1 Thank MF C
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us and we are glad you had a GREAT stay. We strive to have exceptional service and offer the comforts of home with in room Keurig Coffee makers, 24 hour convenience pantry market, and onsite restaurant that offers popular food options with room service available. Thanks for the special mention of Jaquita. She makes everyone feel... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: $146 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
4 questions
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Fond du Lac, Wisconsin
over a year ago
9 months ago
over a year ago
Fond du Lac, Wisconsin
over a year ago

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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
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