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Will never stay here again wish I could give it -200 stars. We have stayed at this hotel before and it was fine but not now. Checking in took way more time than it should’ve. The 3rd floor smells like pot and cigarette smoke. I...More
Response from Nicolas H, General Manager at Sleep Inn SpringfieldResponded 28 June 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
There were definite problems with the room: there was trash on the bathroom floor, the carpet had a large badly done patch, the towel rack by the sink was loose as was the safety bar in the shower, the seal on the shower door was...More
Great room, location, amenities for the price, got great service from Corrina Ishmael. Will be staying there frequently due to the location, the comfort and the value. All the comforts and a great breakfast on the way out each morning.
Thank Mark D
Response from Nicolas H, General Manager at Sleep Inn SpringfieldResponded 17 April 2018
Thank you for the great review I have shared it with my staff and they join me in saying it has been our great pleasure to serve you.
The first thing you will hear as soon as you walk in the door is/are a very friendly & personalable worker(s). I was made to feel very welcome & comfortable immediately. As I found out the next morning,while talking/laughing wth the GM,NICOLAS HARDY...alot of the...More
Response from Nicolas H, General Manager at Sleep Inn SpringfieldResponded 11 April 2018
Thank you for this review, I have shared it with my staff and we truly want to thank you for choosing to stay with us as it has been a pleasure to be of service to you and your family. Thank you again and we...More
I can truthfully say that, in my 65 years, this is the nicest hotel I have stayed at in its price range. Perhaps most importantly, it was exactly as represented online. What you see is what you get. No unpleasant surprises, only pleasant ones. Our...More
Response from Nicolas H, General Manager at Sleep Inn SpringfieldResponded 20 February 2018
Thank you for taking time to respond to this review, It has been a pleasure serving you. We are glad that you are apart of all of our ongoing improvements in property and staff. Thank you again as we look forward to continuously being of...More
Response from TMIHospitality | Property representative |
Thanks for your question. Our hotel was built in 1994 and our mattresses are about 1 year old. Please contact us directly if you have any further questions!
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"Unless you really mind going outside to smoke, don't get a smoking room."