The construction was awful.We we’re unable to enjoy enjoying a redo.This was a big event I had to save a long time for this. I also found out people using points at Hyatt were refunded their points I want something back.
Let me preface my review in that I stayed here for the 2021 Boston Marathon. I stayed here for two reasons, proximity to downtown Boston and the free buses to and from the start/finish line on the day of the race. This was my fifth Boston Marathon and third hotel I have stayed at for the race. I was really excited to stay closer to downtown for once but was sad to discover that the hotel was no where near a train station. So even though it is "close" to downtown, you have to do a great deal of walking. Normally I wouldn't care, but as a runner, you are trying to conserve your energy marathon weekend so be aware of that. My second reason for staying here were the free buses. When I arrived, I made sure to ask at the desk for the bus schedule for the morning of the marathon. I was told they would be leaving every 30 minutes starting at 5am. I asked again the day before the marathon. Every runner knows you need to be at the bus stop to the start line at a certain time. My time was 7:15am. I had everything planned and arrived downstairs for the bus at 6:20am. I was told buses were going on the hour and the next one was at 7am which would make me late for my bus window. It completely defeated the purpose of asking the front desk this question. I ended up getting lucky and sharing an uber to the start line with another generous runner, but I feel like this was poor planning on the hotels part to tell runners the times of the buses. I did catch the bus back and was very thankful for that. The hotel room itself was nice. We had a king size bed but unfortunately were facing away from the Charles River so it was kind of a bland view. The room had a nice small fridge and a good shower area. Another unfortunate issue was the hotel was under major construction while we were there. We never heard any construction noise because we were not there during the day, but it was not ideal. The wifi in the hotel was all over the place. My wife couldn't connect and had to call tech support. Mine connected just fine and was alright depending on the time of day. The best part of our stay for sure were the employees of the hotel. They were extremely nice and went above and beyond to make our stay great. They applauded the runners when we arrived back at the hotel, they had some free items to take the morning of (gatorades, apples, bananas, water, energy bars). They also had several dinners the nights before the marathon (we didn't attend these as we had reservations elsewhere). So while I did have complaints listed above, the employees here were top notch.…
I consider the Hyatt Regency Cambridge to be one of the better kept secrets in Boston. Being across the river you get a terrific view of the downtown and skyline, and yet you literally are only five minutes from downtown by cab or Uber. It's a great property that's convenient to everything. Definitely my go-to hotel on Boston.
The checkin was in an entryway? It felt very much like a side door. The room was average and felt like it needed updated in bedding and appointments. Construction took over most of the first floor or two.
The description says it all! We stayed at this property because it was such a busy weekend it was all we could find available. Normally, we wouldn’t stay in Cambridge because we spend most of our time in the North End. But, everything from the view to cleanliness to the staff was so incredible that this property will be our first choice going forward. It is so incredible it makes the 20 minute trip each morning to our destination more than worth it! 😊 So, if you are visiting Cambridge then definitely don’t even bother considering staying downtown. This is the place to be!