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Hyatt Regency Cambridge, Overlooking Boston

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Hyatt Regency Cambridge, Overlooking Boston
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2,086 Reviews from our TripAdvisor Community

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Showing 1,960: English reviews
Denville, New Jersey
Reviewed yesterday NEW

By far the best water pressure I've experienced. Great views from my room of Boston and Charles River. Courteous staff. No real complaints except I think there should be free bottles of water in rooms

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Helpful?
Thank ericrX1674RI
Bettendorf
Reviewed 3 days ago NEW

Old moldy smelling rooms and no water!!!!Poorly maintained. Torn boxspring peeling wallpaper. Moved rooms no better. Room service and food terrible. Understaffed in restaurant and at front desk. Switched to the Charles hotel. Embarrassed I put 12 colleagues at this hotel.

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Helpful?
Thank Eleni M
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Eleni, I am deeply saddened to hear about your experience at our hotel. Our guest experience is our top priority and I apologize you did not have that during your stay. I have raised your concerns internally so that these issues are addressed and dealt with. If there is any way we can be of more assistance to resolve...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

Despite having in my profile that I requested a room closer to the elevator- I got one farthest from it and with an oddly shaped room that doesn't over look Boston or the river. But that of the garbage bins. Arrived late at 11 pm and no room service or food. The room wasn't very clean - the chair was...

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Helpful?
Thank SanJose023
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear SanJose023, Thank you for taking the time to note your feedback. I am so sorry you did not get your room preference and found your room to be in sub-par conditions. This is not our usual level of customer service and I am very sorry that this is what you experienced. If you have any additional comments or details,...

East Providence, Rhode Island
Reviewed 5 days ago NEW

The first guest room we were given was an adjoining room right in the front of the elevator. After being in the room for 1 minute, I asked (and was granted) another room that wasn't adjoining. I would've been happy except the sheets on the bed were dirty with some brown substance on it. It was on the top sheet...

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Helpful?
Thank GRW247
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear GRW247, Thanks for taking the time to leave your feedback. I would like to sincerely apologize for the level of service you received at our property. This is absolutely not our standard and I am very disappointed that this is how you were welcomed. I can assure you I will investigate these issues myself and get to the bottom...

Reviewed 1 week ago via mobile

Look, traffic and parking is horrible in Boston no matter what. We thought this Hyatt would be slightly out of the fray. And it was, just barely. But the great thing about it is that it was very close to everything and had large immaculate rooms, so I forgot about the traffic and the parking and how late I was...

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Helpful?
Thank Aaron S
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Aaron, Thank you so much for the glowing 5 star review. I am very happy that you found our hotel 'excellent for business' and that you truly enjoyed our room and service. Excellent hospitality is something we strive for everyday and I am thrilled to hear that it hit home with you. Please come back and visit us again...

Boston, Massachusetts
Reviewed 1 week ago

Place is just great, better than I expected! The view is just fabulous! Boston is a beautiful city, I got a room with a view to the charles river and I had a perfect experience, room was very clean and cozy!!!

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Helpful?
Thank Delpupo
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Delpupo, Thank you so much for the great 5 star review! I am thrilled that you loved our hotel and had such a great experience. The views of the Charles River are truly spectacular and I am so happy you were able to enjoy them. Please come back and visit us again soon. Best, Claudia

Canada
Reviewed 1 week ago

The hotel itself is average 4 star hotel, the rooms are fine, gym and pool are nice. However, the front desk service ruined it all. We booked 2 rooms, arrived around 3am and were very tired, asked for 2 beds. First room it was ok, second room we found out it's a king bed, so we asked to switch to...

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Helpful?
Thank square-square
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear square-square, Thank you for taking the time to leave a review. I can assure you this is absolutely not the service we strive to provide each day. Feedback like yours is greatly appreciated so we can learn about areas we can improve on. I have raised your concerns internally so that these issues are addressed and dealt with. If...

nyc
Reviewed 1 week ago

Terrible conditions, not very friendly customer service, location was the only positive. Parking is $40 a night, not good value for what the hotel is offering, we found cheaper parking in the city itself. Very disappointing overall.

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Helpful?
Thank Srebrina B
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Srebrina, Thank you for taking the time to leave your feedback. I am very, very sorry that you had such a bad experience here at our hotel. I can assure you that this is not the typical Hyatt standard and I am sorry you were disappointed. If you have additional details you'd like to let me know of, please...

Reviewed 1 week ago

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Helpful?
Thank danab484
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Amherst, Massachusetts
Reviewed 1 week ago

Nice enough place with a pretty atrium and nice views of the Charles. A decent restaurant in house. But, be ready to pay for taxis. And even if you've got a deal on your room, be prepared for some hefty overnight parking charges in the parking garage. The garage is convenient, I must say. It is connected to the hotel....

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Helpful?
Thank g0ldengut
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear g0ldengut, Thank you so much for taking the time to leave your feedback. I am very happy to hear that you enjoyed our views of the Charles river and our atrium. I do apologize if you found our parking price to be too high, we are in line with the pricing in Boston which we do know can be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sophisticated and contemporary, Hyatt Regency Cambridge is a stylish hotel overlooking the Boston skyline. A proud recipient of the AAA Four Diamond Award, our Boston hotel features contemporary rooms with breathtaking views of the scenic Charles River and downtown Boston. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a complimentary shuttle ride away from Hyatt Regency Cambridge. Nestled between legendary colleges and universities such as Harvard, MIT, Boston University and Boston College and conveniently located just minutes from innovative companies and start-ups such as AT&T, Yahoo and Amazon, our Cambridge hotel is the ideal place to conduct business or academic pursuits in Boston. Enjoy seasonal New England cuisine at Zephyr on the Charles, offering sweeping views of Boston's Charles River. Sip a cocktail at the Zephyr Lounge and relax on our outdoor, seasonal patio on warm spring night. ... more   less 

Additional Information about Hyatt Regency Cambridge, Overlooking Boston

Address: 575 Memorial Dr, Overlooking Boston, Cambridge, MA 02139-4896
Region: United States > Massachusetts > Cambridge
Price Range: $179 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Cambridge, Overlooking Boston 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Cancelon, Travelocity, Odigeo, Hyatt Hotels Corporation, Priceline, HotelTravel.com and Cheap Tickets so you can book your Hyatt Regency Cambridge, Overlooking Boston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Cambridge, Overlooking Boston Hotel Cambridge
Cambridge Hyatt Regency
Hyatt Cambridge
Hotel Style:
#3 Green Hotel in Cambridge
#5 Luxury Hotel in Cambridge
#7 Business Hotel in Cambridge
#9 Family Hotel in Cambridge
#11 Romantic Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Cambridge, Overlooking Boston staff and other travellers.
23 questions
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8 months ago
Hartford, Connecticut
10 months ago
Bowling Green, Ohio

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Questions? Get answers from Hyatt Regency Cambridge, Overlooking Boston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor and with balcony is recommended”
 of 5 bubbles FQTL_007, 17 Nov 2016 | Read review
“Choose a room facing the Charles River.”
 of 5 bubbles Nancemamon, 14 Nov 2016 | Read review
“Ask about the balcony - some rooms have a balcony facing the atrium, others facing exterior, some no balcony at all.”
 of 5 bubbles JeremyInFairfax, 5 Nov 2016 | Read review
“Check your room thoroughly on arrival for the amenities you require.”
 of 5 bubbles 52andyg, 30 Oct 2016 | Read review
“Room 1228 is away from the elevator noise, tucked in a corner, and has a nice view of the Charles River.”
 of 5 bubbles MNtravelbugs02, 27 Oct 2016 | Read review
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