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Hyatt Regency Cambridge, Overlooking Boston

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Hyatt Regency Cambridge, Overlooking Boston
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2,189 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Cambridge, Overlooking Boston
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Showing 2,062: English reviews
San Anselmo
Reviewed 21 October 2015

This hotel is a bit rundown and pretty pricey for the condition of the rooms. There was no refrigerator. A staff member woke us up by knocking loudly the day we arrived, then stated that they didn't know we had already checked in. Odd. On the second morning, the alarm went off at 6 am, even though we hadn't set...

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Helpful?
Thank Clem130
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hi Clem130, Thank you for taking the time to leave feedback in regards to your recent stay. Our sincerest apologies, for the issues you had with your toilet. I can assure you that this is not Hyatt standard and we are addressing this internally to ensure that it does not happen again. A clean and properly operating guest room is...

Sarasota, Florida
Reviewed 20 October 2015

I have to say, I am truly disappointed in the Hyatt Regency Cambridge. We checked in on Thursday night, got ready for bed, and found that the sheets were stained with blood. Ok, mistakes happen we thought. I called down to the front desk, who informed me that there was nothing that they could do, as there were no housekeepers...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Mistermarc_1
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hi Mistermarc_1, Thank you for taking the time to post a review. I sincerely apologize that your stay was disappointing and did not leave you raving about your experiences. We are thankful for feedback such as yours that alerts us to opportunities that our guests are facing. I hope that you will visit again to give us a chance to...

Huntsville, Alabama
Reviewed 18 October 2015

I was only able to get good rate because of event I was attending, however generally this hotel is overpriced. Hotel is general shows it's age and rooms also has the issue with roaches. Also don't expect to use computer or print here anything for free. I wanted to print my boarding passes, but realized it isn't free.

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Helpful?
Thank Armen D
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Armen, Thank you for sharing feedback on your recent stay. We are sorry to see that your visit didn’t meet your expectations as this certainly is not typical of Hyatt. We would like to hear about your stay in further detail and if you have time, we would appreciate if you could reach out to us directly at qualitybosrc@hyatt.com....

cambridge, United States
Reviewed 16 October 2015

Very old rooms, musty, loud a/c. not a great experience. Decent staff but doesn't make up for the outdated hotel, the very high room prices and lack of cleanliness. great location but NOT a reason to stay here.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Amy C
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Amy, We appreciate your candid feedback and we are sorry to hear that your stay was a disappointment! We value our guests feedback on the physical attributes of our hotel and would appreciate following up with you for greater detail should your time permit. Please contact us at qualitybosrc@hyatt.com so that we may share your additional feedback with our...

Reviewed 15 October 2015

Unless you want to hear the kitchen staff, street noise and even the coxswains on the Charles River, avoid room 237. The mattress sagged and the entry light went on by itself at 4 AM. We spent a restless night there before Sharonna (?) at the front desk found an alternative the next morning. The experience on the 10th floor...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank christophersG1959NK
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Dear Christopher, Thank you for your recent stay at our hotel - we appreciate you taking the time to provide candid feedback regarding the first night of your stay. We are happy to know that Sherrone at our front desk was able to assist you in moving to a more comfortable room and delighted that the rest of your stay...

Arizona
Reviewed 15 October 2015

Being our first time in Boston, hotel was in a Great location, excellent service, valet staff gave superior service!! Our rooms were nice sized but views were nothing to get excited about. I would stay here again...............

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Helpful?
Thank AZVicky
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hello AZVicky, Thank you for choosing to stay with us on your first trip to Boston and for the 5 star review!! We are glad to hear that our staff was able to have such a positive impact on your stay. May we suggest a Riverview room on one of our higher floors on your next stay to give you...

Westminster, CO
Reviewed 15 October 2015

I thought this hotel was fine. The view overlooking the river is really gorgeous, and the staff was very nice. They helped us get my 85-year-old mom to a trolley bus tour, which was great. She also had a handicapped room which overlooked the river and had a balcony on the inside of the hotel, which she really enjoyed. The...

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Helpful?
Thank female_wanderer
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hello female_wanderer, Thank you so much for taking the time to leave your comments. I sincerely apologize that you did not get the personalized service we strive to provide. On your future visit to our hotel, if you would kindly, let us know ahead of time about your late arrival we will make sure we have one of our friendly...

Berkeley, California
Reviewed 14 October 2015

The Hyatt Regency Cambridge has a lot to recommend it. Lovely and highly professional staff. Nice rooms, with good views and all the amenities you would expect from a hotel of this level. The bed (and bedding) were great. I appreciated the free wifi for an unlimited number of devices. While you can pay for faster wifi, the free wifi...

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Helpful?
Thank Margot K
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hello Margot K, Thank you for your 5 star review!! We appreciate you coming back to visit our hotel and are ecstatic to hear you have had such enjoyable interactions with our staff. We are disappointed to hear about your issue with the location. For your convenience offer a shuttle that does go to the local Cambridge area and T...

Harrisburg, Pennsylvania
Reviewed 14 October 2015

I stayed here again this year after a quick overnight visit last year. This time was a two night visit so I got to truly enjoy the experience. First, upon check-in, I was greeted by Steven at the front desk who was courteous and helpful in insuring I had the city view room I requested (which I didn't). Despite the...

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Helpful?
Thank dmh5662
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hello dmh5662, Thank you for your 5 star review!! We appreciate you coming back to visit our hotel and are ecstatic to hear you have had such enjoyable interactions with our staff. We look forward to seeing you back at the hotel soon. Warm Regards, Claudia

Watch Hill, Rhode Island
Reviewed 13 October 2015 via mobile

I've been coming here for a few years now and they always treat me right. They upgraded me to a nice river view and the beds were always just heavenly. The rooms were clean and nicely laid out with a private area for the bath and a sitting area outside the bath. The bar tender was uber friendly and provided...

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Helpful?
Thank Singlethreaded
ClaudiaWattenberg, General Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this review

Hello Singlethreaded, Thank you for your kind words. We appreciate your loyalty and we are glad to hear you have had enjoyable experiences. We look forward to seeing you back at the hotel soon. Warm Regards, Claudia

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sophisticated and contemporary, Hyatt Regency Cambridge is a stylish hotel overlooking the Boston skyline. A proud recipient of the AAA Four Diamond Award, our Boston hotel features contemporary rooms with breathtaking views of the scenic Charles River and downtown Boston. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a complimentary shuttle ride away from Hyatt Regency Cambridge. Nestled between legendary colleges and universities such as Harvard, MIT, Boston University and Boston College and conveniently located just minutes from innovative companies and start-ups such as AT&T, Yahoo and Amazon, our Cambridge hotel is the ideal place to conduct business or academic pursuits in Boston. Enjoy seasonal New England cuisine at Zephyr on the Charles, offering sweeping views of Boston's Charles River. Sip a cocktail at the Zephyr Lounge and relax on our outdoor, seasonal patio on warm spring night. ... more   less 

Additional Information about Hyatt Regency Cambridge, Overlooking Boston

Address: 575 Memorial Drive, Overlooking Boston, Cambridge, MA 02139-4896
Region: United States > Massachusetts > Cambridge
Price Range: $284 - $795 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Cambridge, Overlooking Boston 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Travelocity, Cheap Tickets, Orbitz, Priceline, Agoda, HotelsClick, Reservation Counter and Despegar.com so you can book your Hyatt Regency Cambridge, Overlooking Boston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Cambridge, Overlooking Boston Hotel Cambridge
Cambridge Hyatt Regency
Hyatt Cambridge
Hotel Style:
#3 Green Hotel in Cambridge
#4 Luxury Hotel in Cambridge
#7 Business Hotel in Cambridge
#9 Family Hotel in Cambridge
#11 Romantic Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Cambridge, Overlooking Boston staff and other travellers.
23 questions
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11 months ago
Hartford, Connecticut
over a year ago
Bowling Green, Ohio

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Questions? Get answers from Hyatt Regency Cambridge, Overlooking Boston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view room was great”
 of 5 bubbles Svenglen, 21 Mar 2017 | Read review
“Stay away from the elevators - they become very annoying at nite when you constantly hear the "ding" and people waiting or arriving with it.”
 of 5 bubbles IngoS844, 15 Mar 2017 | Read review
“Choose high floor overlooking Charles River”
 of 5 bubbles F4299WNmariag, 15 Mar 2017 | Read review
“Balcony rooms of Charles River are worth it if visiting Boston for first time or 100th time.”
 of 5 bubbles LaxMom2Boyz, 2 Mar 2017 | Read review
“Book elsewhere.”
 of 5 bubbles heather525, 23 Feb 2017 | Read review
5 of 5