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Sheraton Commander Hotel

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Sheraton Commander Hotel
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183 Reviews from our TripAdvisor Community

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Showing 165: English reviews
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Reviewed 2 days ago NEWvia mobile

Love this place! Everything about this hotel was amazing! Only thing I wish was that the parking price would be a little cheaper. Besides that , the suite we were in was clean. The employees were very nice. Enjoyed my stay!

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Helpful?
Thank Farra L
Berkeley, California
Reviewed 2 days ago NEWvia mobile

This venerable Cambridge hotel is convenient to Harvard college, the Quad, and Harvard Square. Check in was efficient. You can choose a green option where you get NO maid service but a $5 voucher per day for food or drinks. They have a business center for printing boarding passes. Our room on the 4th floor faced Garden Street but was...

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Thank kathryn76
Boston, Massachusetts
Reviewed 6 days ago NEW

Front desk staff is wonderful. Rooms are neat and beds comfortable. Street noise can be disturbing (a lot of buses going by) and bathrooms are very tight. Restaurant in the lobby is pleasant. Food is above average. Wait staff is generally good (inconsistent). Management likes to push CNN broadcast 24/7. I guess they don't care if most guests are offended...

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Helpful?
Thank SPGGuy_2006
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear SPGGuy_2006, Thank you for your TripAdvisor review. I'm happy you found our staff friendly and helpful, our beds comfortable and our restaurant pleasant. I'm sorry you had challenges with our TV service. I'm confused about your comment about pushing CNN. Guests can choose any station they want in their rooms. In our restaurant, we display news or sports. We...

Arizona
Reviewed 1 week ago

As others have said, this is a great location in Cambridge. The staff is helpful, the rooms are nicely appointed, and the breakfast is well done - if you have that option. The gym is barely adequate, and Verizon cell reception in some of the rooms is strangely iffy. Still though a great choice.

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Thank dangerdave
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear dangerdave, Thank you for the online review of your stay at our hotel. Thank you for your comments about our rooms and our friendly staff. We look forward to seeing you in you next trip to Cambridge. Warmly, Michael Guleserian General Manager

Freehold, New Jersey
Reviewed 17 January 2017 via mobile

Have stayed here many times and found it to be very nice. Very friendly and efficient staff. Very. NIce rooms. Great location. Reasonable price for Harvard Square. When here in December with my wife they gave us a free upgrade that included continental breakfast which was very nice.

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Thank BrianNJMA
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear BrianNJMA, Thank you for your loyalty. We truly appreciate you choosing our hotel each time you return to Cambridge. I'm glad you enjoyed the Sheraton Club experience when travelling with your wife in December. We look forward to your next visit. Warm regards, Michael Guleserian General Manager

Cleveland, OH
Reviewed 15 January 2017

We stayed at the Commander while attending a conference at Harvard Law School. It was a short and convenient walk to the conference, so the site was well located for our purposes. Harvard Square was also convenient. When we arrived at the hotel, there was no one at the entrance to assist with our baggage. Fortunately we had packed light...

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Thank Eagle1949
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear Eagle1949, Thank you for your TripAdvisor feedback. I'm glad you found our hotel convenient to your meetings at Harvard. We are always looking to update our property. We recently completed a renovation of all of our guestrooms and public spaces. In our design, we wanted to keep some of the unique history of our hotel. Perhaps these historic features...

Wallingford, Connecticut
Reviewed 13 January 2017

The staff was very friendly, the room was a nice size and the bed was very comfortable. The bathroom has two sinks which is nice if you have more than one person in the room. It may have been because students hadn't returned for the spring term, but it was so quiet at night to sleep. Location is very close...

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Thank blondebass1622
Michael G, Front Office Manager at Sheraton Commander Hotel, responded to this review

Dear blondebass1622, Thank you for the online review. It's great that you liked our rooms and friendly service. Please come visit us again soon. Warmly, Michael Guleserian General Manager

Pomfret, Connecticut
Reviewed 3 January 2017

I had reserved a room using points, as I am a Gold Level Sheraton member. When my husband and I arrived, the man at the front desk (I wish I could remember his name) told me that we had automatically been upgraded to a suite. At most Sheratons, I have to request if one is available and some won't consider...

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Thank Pomfret_NAG
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear Pomfret_NAG, Thank you for the wonderful review of your recent stay with us. I'm very happy you enjoyed your upgrade to a suite on the Club Level. Typically we don't have availability for upgrades outside of those who have platinum status, but sometimes lower occupancy offers availability of upgraded room types. The dates you stayed was certainly one of...

Hong Kong, China
Reviewed 2 January 2017

This hotel is centrally located near Harvard Square so if you have business in this area of the university it is ideal. The hotel has been around for a long time so is a well known landmark in the area. It is just a few minutes walk to Harvard Square where you can have access to main areas of the...

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Helpful?
Thank Kerry K
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear Kerry K, I appreciate your detailed review of your stay at our property. It's great that you appreciate our hotel and the history of our neighborhood. I'm glad our property is an ideal location for all of your needs when visiting Cambridge. We look forward to your next visit. Warmly, Michael Guleserian General Manager

Reviewed 21 December 2016 via mobile

Tired mediocre hotel in a perfect location. Staff is polite & sincere but they can't make up for the dark, cramped rooms filled with oversized cheap furniture and no natural light. Very unpredictable heat, cold during the day and too hot to sleep at night even after adjusting the thermostat. Everything in the rooms decorated in various shades of dark...

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1Thank SMOKEALERT
Michael G, General Manager at Sheraton Commander Hotel, responded to this review

Dear SMOKEALERT, I appreciate your candid feedback from your visit to our hotel. I'm very sorry the design of our rooms did not resonate with you. All of our rooms were fully renovated last year. All of our rooms have multiple windows so we'd be happy to find you a room on another façade of the building that faces the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Sheraton Commander is a Harvard Square landmark on Cambridge Common. Our luxurious hotel is by Fenway Park, Freedom Trail, and downtown Boston. We have elegant event space for wedding & meetings. ... more   less 

Additional Information about Sheraton Commander Hotel

Address: 16 Garden St, Cambridge, MA 02138
Region: United States > Massachusetts > Cambridge
Price Range: $298 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Commander Hotel 3.5*
Number of rooms: 175
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Also Known As:
Sheraton Cambridge
Cambridge Sheraton
Hotel Style:
#4 Business Hotel in Cambridge
#7 Romantic Hotel in Cambridge
#7 Family Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Commander Hotel staff and other travellers.
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Pine Mountain Valley, Georgia
over a year ago
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Questions? Get answers from Sheraton Commander Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a room overlooking Garden Street - pretty when it snows !”
 of 5 bubbles KerryK52, 1 Jan 2017 | Read review
“Avoid Garden Street side (front of building) and right side. Ask for a larger room, which they will provide for same price if available.”
 of 5 bubbles B7098QVsusand, 23 Oct 2016 | Read review
“If room size is a concern, inquire about possibilities. All rooms seem to be quiet.”
 of 5 bubbles ZenTraveler8, 9 Oct 2016 | Read review
“5th Floor rooms are excellent”
 of 5 bubbles mkhoshman, 14 Sep 2016 | Read review
“High floor, preferably the 6th”
 of 5 bubbles suitcasepro, 11 Sep 2016 | Read review
5 of 5