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SpringHill Suites Richmond Northwest

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#17 of 81 Hotels in Richmond
Certificate of Excellence
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SpringHill Suites Richmond Northwest
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228 Reviews from our TripAdvisor Community

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Showing 228: English reviews
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Reviewed 4 days ago NEW

We have stayed here several times while visiting our daughter at U of R. Today, I called to make a reservation and Tara was able to accomplish this in less than one minute using my Marriott Rewards number. The breakfast buffet is excellent and the staff and pleasant and friendly. Will stay here each time we visit.

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Helpful?
Thank Schwartzkin
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with our facility, complimentary breakfast buffet, and staff friendliness. We strive to deliver excellent service and happy to hear Tarrah handled your reservation request quick and efficiently. Thank you for choosing to stay with us while visiting your daughter...

Fort Washington, Maryland
Reviewed 5 days ago NEWvia mobile

Just wanted to say thank you to Zuri and Tarrah for ensuring we had a quick and easy check in. They were very pleasant and accommodating to my sick mother , and my family and I are sooo grateful!!! The hotel was lovely and we will be staying there in the future!!!

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Helpful?
Thank kmlcherry
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thanks for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're delighted to hear you were pleased with our hotel and enjoyed your stay with us. We're sorry to hear your mother was sick, and happy to know our Zuri and Tarrah provided excellent service to get her settled and comfortable. We appreciate your compliments and are also...

Reviewed 6 days ago NEW

I have stayed at this hotel a few times in the past year and never had a disappointing moment. Room - great size. Water pressure is great. Has a fridge and microwave. Mattress sleeps well. Front desk manager, Tara, was very accommodating and allowed me the opportunity for early check-in as a reward member. First class hotel with a first...

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Helpful?
Thank Robert S
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thanks for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression of our facility, amenities, comfort of guest suites, and convenience of our location right next to Cracker Barrel. Thank you for your compliments of Tarrah for delivering first class service! We appreciate your feedback and look forward to having you...

Sarasota, FL
Reviewed 1 week ago

Visited Richmond from March 7 - 12 and stayed at the Springhill suites again. Check-in was easy, our room was clean and came with a mini-fridge and microwave. All of the staff was helpful and friendly. The client reception was a nice touch - great bacon cheeseburger sliders. The location was perfect for us. Just off Broad St with pretty...

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2Thank LoveToVacationFl
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest. We're pleased to hear of your overall impression with our facility, cleanliness of our spacious guest suites, complimentary hot breakfast, and convenience of our location. We also appreciate you sharing your concerns regarding our ice machine and sincerely apologize for the inconvenience. We will be replacing it...

Richmond, Virginia
Reviewed 2 weeks ago

Tarrah was the best! She was so helpful! Thank you!!! She helped get our laundry organized and help our team feel welcome! She had an answer for anything we needed! We had a great stay at the hotel. No complaints!

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Helpful?
Thank sam3892017
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with our facility and had a great stay with us! Thank you for your compliments of Tarrah's excellent Service Delivery. We will definitely share with our entire Team. We appreciate your feedback. Join us again on your next visit...

Florida
Reviewed 2 weeks ago via mobile

I'm not sure where to begin. The only positive I can give to this hotel is he young lady that checked me in, she was very friendly and greeted me warmly. Explained all the amenities of the hotel and gave me a snack bag when I checked in. Then there's the room. As soon as I walked in the room...

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Helpful?
Thank ashley56782016
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at Springhill Suites Richmond Northwest! Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to also take this time to apologize for our Service Delivery failure in...

Gaithersburg, Maryland
Reviewed 3 weeks ago via mobile

The staff is friendly and helpful. The hotel is nine years old and some systems may need updating. For example, the hot water for the shower took a very long time to come on. There was no hot water for the first person to shower. Also, the pool and hot tub water was very cold. One of the employees advised...

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Helpful?
Thank jscav
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're delighted to hear of your overall impression with our staff friendliness and Service Delivery. Undergoing a recent renovation, we appreciate you sharing your concerns regarding the maintenance and upkeep of our facility. Please accept our sincere apology. Our goal is to deliver a flawless experience and...

Lutherville, Maryland
Reviewed 3 weeks ago

I chose this Springhill due to issues with the same nameplate in another Richmond metro location. What a difference! Greeted warmly by Danyele. Great, clean updated rooms. Plush bath linens. Comfortable. Great wifi. Modern. Chic. This property offered something different: weeknight client (guest) mixers with appetizers and drinks. Not low end microwaved appys but top end sliders and chicken cheese...

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Helpful?
Thank CandyMan627
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for choosing SpringHill Suites Richmond Northwest! We're pleased to hear of your overall impression with our newly renovated facility, comfort, cleanliness, and décor of our spacious guest suites. We're also happy you enjoyed Client Night! We know there's plenty options to choose from and grateful you chose to stay with us. Thank you for your positive compliments. We're...

australia
Reviewed 3 weeks ago via mobile

Stayed one night at this property and was very impressed with the cleanliness of the hotel and the room. Breakfast was also very nice and the gentleman assisting was extremely helpful. My only issue was that there was no detergent available to use for the laundry so we had to go out to Wallmart to purchase. when we returned the...

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Helpful?
Thank gghorse
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're delighted to hear of your overall impression with cleanliness of our facility, complimentary hot breakfast buffet, and Service Delivery! We sincerely apologize for not having laundry detergent readily available and for the inconvenience. Your feedback is a valuable tool used for ongoing improvement and will shared...

Columbus, Ohio
Reviewed 16 February 2017 via mobile

Always enjoy the suite style rooms. Room was very clean and spacious. Decor was regional in nature but common and similar to other of the same hotel type. Tv worked well as did the HVAC system. When I return to the area I'll return to this hotel.

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Helpful?
Thank TAEinOhio
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're pleased to hear of your overall impression of our newly renovated facility, cleanliness, and style of our spacious guest suites. We appreciate your feedback and looking forward to your return on your next visit to Richmond, VA.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Richmond Northwest

Address: 9960 Independence Park Dr, Richmond, VA 23233-1446
Region: United States > Virginia > Richmond
Price Range: $179 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond
Hotel Style:
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Richmond Northwest staff and other travellers.
2 questions
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over a year ago
over a year ago

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Questions? Get answers from SpringHill Suites Richmond Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
 of 5 bubbles robertsD8348MV, 20 Mar 2017 | Read review
“We like a room on the top floor away from the elevator.”
 of 5 bubbles njgrandma20, 11 Jan 2017 | Read review
“room 402 was at the end of the hall and very quite.”
 of 5 bubbles LangstonMissouri, 13 Nov 2016 | Read review
“if you like working out and the pool stay on the first floor. if not any room is great.”
 of 5 bubbles F6903BHkareng, 14 Sep 2016 | Read review
“Nice rooms and close to I-95 and I-64”
 of 5 bubbles drniren, 13 Sep 2016 | Read review
5 of 5