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The Jefferson Hotel

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1,175 Reviews from our TripAdvisor Community

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Showing 1,160: English reviews
Paoli, Pennsylvania
Reviewed 3 October 2014

my husband and i stayed here on our way to visiting my parents in NC. All I can say is that I wish we had way more time to fully enjoy this hotel. We checked in late (at 10pm) and walked through the gorgeous entrance and lobby. I loved the statue of Thomas Jefferson and the couches that surrounded it....

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Helpful?
Thank Laura M
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your review!

florida
Reviewed 2 October 2014

The hotel's public spaces are, to say the least, SPECTACULAR . When I saw the lobby the great hotels of Atlantic City built in the early 1900s came to mind. The Roosevelt in NOLA , Omni Penn Plaza in Pittsburgh or the Fairmont in Quebec are similar but not as grand as the Jefferson. However the rooms are terrible. We...

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2Thank redmanfloridapvb
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Our sincere apologies that your experience was dampened by your room decor and the less than timely responses by our housekeeping department and bellstaff. We appreciate your comments and do hope that you'll visit with us again and enjoy one of our newly renovated rooms that will be coming on-line late this year. Please also be assured that your comments...

Fort Lauderdale, Florida
Reviewed 27 September 2014

Truly a magnificent property - beautiful decor and historical ambience. It truly would rival many and win. The grand staircase is what they fashioned Gone with the Wind from and you can see why. The staff was very pleasant and attentive but you are hard pressed to find one that smiles; across the many we encountered throughout the hotel or...

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Helpful?
Thank Jacqui B
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your comments and we do apologize for the issue that you experienced. Our Hotel Manager has been in touch with you directly and we appreciate your response to him.

Burke
Reviewed 27 September 2014

We stayed here a year ago for our anniversary and will return again. We love Richmond, visit frequently, and had to do the Jefferson Experience. The exterior is so neat (with the alligator) and the lobby is a sight to behold. The classic decor in the hotel and rooms are second to none. The amenities are first-rate.

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1Thank Edclint
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

We look forward to welcoming you back to Richmond and The Jefferson again soon!

Southold, New York
Reviewed 27 September 2014

Even though I was just a guest...not part of the bridal party....the staff could not have been more helpful. I wanted to get my hair done but the hotel salon was booked. So what did the staff do? For just me! They called a local salon who opened on a Sunday morning, just for me. No idea how to get...

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Helpful?
Thank Nancy C
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your review. We are so glad that our team was able to provide a memorable experience!

Liberty, Missouri
Reviewed 26 September 2014 via mobile

Went on a Thursday night with three of my coworkers. Service was ok at best. Waitress was on the ball right away but later walked by my empty tea glass several times without asking if I wanted a refill. We all agreed the food took a long time to come out and we all joked about how small the portions...

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Helpful?
Thank Dustin F
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

We are pleased that you enjoyed your stay at The Jefferson and your meal but do apologize that service and portion size did not meet your expectations. We sincerely hope that you'll again stay with us when visiting Richmond and perhaps enjoy Lemaire for drinks and our 3 for $20 appetizer special or a more casual experience out on the...

Reviewed 18 September 2014

Hotel is conveniently located,in Richmond. Not a nice surrounding area. The room was small with no view,rooftop view. Pool area was nice,very clean. Breakfast was included in the package. Food was very good,service not. Same thing for the restaurant for dinner, very slow service, bread tasted stale,food was o.k. The hotel has an amazing history. Worth a visit.

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Helpful?
1Thank Honiedo21
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your review. We were diappointed to hear that your restaurant service experiences were not at the appropriate speed and that your dinner selections were not to your liking. Please be assured that your comments have been shared with the management teams. Thank you again for your feedback and your recommendation to others.

Asheville, North Carolina
Reviewed 16 September 2014

We had stayed at The Jeffferson around 15 years ago and it was grandious. Now a days it is beyond words. The service is impeccable. We had an incredible experience dining at their restaurant Lemaire. The suite was spacious, immaculate and done in such exquisite taste. I cannot tell you enough. The employees have a wonderful smile on their faces...

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Helpful?
Thank Isabel60742
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your review! We always love to hear stories from our guests who have stayed at the hotel in the past. So glad that you enjoyed this visit even more than the last!

Knoxville, Tennessee
Reviewed 16 September 2014

The Jefferson is an absolutely stunning, classy hotel which has not lost its Southern Charm. The bell staff, all except for one young man, are perfect. I was impressed with the gentleman from Haiti, who made my first impression of the hotel a great one. As to my negative bell staff experience, I inquired as to a bottle of water...

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Helpful?
Thank heyjudithz
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your review. We so appreciate the recognition of some of our steller team mebers but sincerely apologize that you did not find that same connection with others and that you also experienced housekeeping service issues. We have sent you a direct message with contact information for our Hotel Manager in hopes that you wil allow him the...

Orlando
Reviewed 9 September 2014

Stayed just one night for business. Upgraded to a deluxe king which had clearly been upgraded since my last stay about a year ago. Room had brand new bedding, pillows, lighting and art. Bathroom upgraded completely as well with in mirror TV, Molton Brown toiletries and a huge tub. Room was huge and perfectly appointed. Hotel was slow since it...

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Helpful?
Thank goof87
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this review

Thank you for your review.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Babysitting
Official Description (provided by the hotel)
Since 1895, The Jefferson Hotel has been recognized for its genuinely friendly service, luxurious guestrooms, breathtaking architecture and elegant decor. Guests of The Jefferson enjoy newly renovated guest rooms, two award-winning restaurants, 24-hour room service, a complimentary on-site health facility,indoor swimming pool, and complimentary wireless internet access and local calls. Located in the heart of downtown, all of the city's most popular destinations can be reached using the hotel's complimentary transportation. ... more   less 

Additional Information about The Jefferson Hotel

Address: 101 W. Franklin Street, Franklin & Adams Sts, Richmond, VA 23220
Region: United States > Virginia > Richmond
Price Range: $433 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Jefferson Hotel 4.5*
Number of rooms: 181
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Richmond
#1 Romantic Hotel in Richmond
#1 Family Hotel in Richmond
#4 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Jefferson Hotel staff and other travellers.
16 questions
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Boca Grande, Florida
over a year ago
Hawley, Pennsylvania
4 days ago
1 month ago

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Questions? Get answers from The Jefferson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DID afternoon tea NOT a room”
 of 5 bubbles jeannettey_12, 18 Mar 2017 | Read review
“For best views stay on East side.”
 of 5 bubbles 584jimn, 12 Mar 2017 | Read review
“Book one of the new junior suites, bigger and roomier and more comfortable”
 of 5 bubbles 866TaylorB, 2 Mar 2017 | Read review
“Room 602 was fabulous! See photos.”
  • Room 602 tub
  • Rm 602
  • Rm 602 seating/desk area
  • Rm 602 view of shower
  • foyer, room 602 with mini bar
  • room 602, seating area and king sized bed
 of 5 bubbles G3059MDkatem, 8 Jan 2017 | Read review
“Request renovated floor”
 of 5 bubbles JAC197561000, 7 Jan 2017 | Read review
5 of 5