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07/05/2017 08/05/2017
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    Residence Inn Richmond West End

    2121 Dickens Road, Richmond, VA 23230
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    US$149*View Deal
    Traveller (21)
    Room & Suite (27)
    Dining (3)
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    Overview

    • Excellent38%
    • Very good35%
    • Average13%
    • Poor9%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    3 Star Hotel
    All hotel details
    Offers from Residence Inn Richmond West End
    Special Offer: Unlock Member Rates!
    Hotel packages
    Hotel deals
    Candlewood Suites Richmond - West Broad
    56 reviews
    #28 of 81 hotels in Richmond
     
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    Hotel I-64 Richmond
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Standard Room

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    Traveller rating
    Traveller type
    Time of year
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    Reviewed 4 weeks ago

    Hands down, the staff is the friendliest we have encountered in our three month traveled cross country. While everyone provided top-notch service, Monica Whitted, front office manager, deserves a special shout-out for her exceptional service. She remembers her guests and treats them like family. The...More

    Helpful?
    Response from RIRICWEGM, General Manager at Residence Inn Richmond West End

    Thank you Dee S for your response. We appreciate your kind words in reference to the staff. Monica and Brenda are superior employees and we are fortunate to have them both as a member of our Team. We aim to exceed the expectations of all...More

    Reviewed 15 March 2017

    We traveled with a service dog and they were unable to accommodate us with a 1 bedroom room on the first floor; we were given a studio. Our dog alerted us all night long when the people upstairs went out to smoke. The couch was...More

    Helpful?
    Response from RIRICWEGM, Front Office Manager at Residence Inn Richmond West End

    Hello SKY34, Thank you for taking the time to fill out a survey. it seems that we have fallen short of making your stay a memorable one. Our studio is our one bedroom and if I am reading correctly, it seems one of the issues...More

    Reviewed 1 March 2017 via mobile

    I was so pleased with my suite. It was spotless, roomy, quiet, and very comfortable. Breakfast was good with an excellent hostess who offered and made a smoothie for me. Everyone of the staff members were friendly and helpful.More

    Helpful?
    Response from RIRICWEGM, Front Office Manager at Residence Inn Richmond West End

    Hello Johanna M., I am very thankful for your feedback concerning your recent stay here with us at the Residence Inn Richmond West. We take pride in making our guests' stay a memorable one. I have shared your comments with our staff so that they...More

    Reviewed 24 February 2017

    We were in town to plan the wedding and left the dog in the room without issue. There is a good park across the street and an even better one within 7 min driving distance. The trip was an absolute success.More

    Helpful?
    Response from RIRICWEGM, Front Office Manager at Residence Inn Richmond West End

    Hello Stephanie K., Thank you for taking the time to fill out our survey. We see that we were able to make your stay an enjoyable one. Being a pet friendly hotel, we understand that our pets are a part of the family as well...More

    Reviewed 29 January 2017

    The staff was welcoming and had several evening specials for guests. However, the carpet in the room is all stained and needs replacement. Fireplaces are not gas logs and no wood available for guests. Room was never vacuumed that I could tell during my stay,...More

    Helpful?
    Response from RIRICWEGM, General Manager at Residence Inn Richmond West End

    Thank you GasDoc9 for your response as every guest comment good or bad helps us to improve our service and guest features of the hotel. It is unfortunate that you did not receive the high level of housekeeping service that we aim to provide and...More

    Candlewood Suites Richmond - West Broad
    56 reviews
    #28 of 81 hotels in Richmond
     
    Courtyard Richmond West
    185 reviews
    #24 of 81 hotels in Richmond
     
    Hotel I-64 Richmond
    16 reviews
    #68 of 81 hotels in Richmond
     
    BEST WESTERN Executive Hotel
    354 reviews
    #2 of 4 hotels in Henrico
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Self-Serve Laundry
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    Details
    • Price range
    • US$123 - US$201 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #24 Family Hotel in Richmond
    Photos
    Traveller (21)
    Room & Suite (27)
    Dining (3)
    Pool & Beach (3)
    Nearby
    Nearby Hotels
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Colleen H
    Would like to see it beats current rate $55/nitr
    9 January 2015|
    Answer
    Response from Anne A | Reviewed this property |
    pricing is comparable to other similar locations, and if you don't wish to go out to eat at night alone - I am a female business traveler, and getting room service is so anti-social, and expensive, but here, the evening... More
    0
    Votes
    Room Tips
    "We like rooms in buildings 6,7,& 10. No elevators, so we requested a first floor."
    Read review
    "The HVAC units are pretty loud, but if it's an issue, turn it off."
    Read review
    "Second Floor comes with bedroom in LOFT setting"
    Read review
    "The corner suites are easy access to the lobby/dining area and parking."
    Read review