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Quality Inn West End

248 reviews
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Traveller (44)
Room & Suite (34)
Dining (7)
Overview
  • Excellent33%
  • Very good22%
  • Average23%
  • Poor10%
  • Terrible12%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (248)Write a Review
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Traveller rating
75
54
57
25
32
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75
54
57
25
32
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All reviewsthe breakfast arearecommend this hotel to anyonewould stay here againbathroom doorclean roomfree breakfastrichmond areafront desk clerkbusiness trip
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1 - 5 of 243 reviews
Reviewed 3 weeks ago

My father was having surgery for congestive heart failure at St Marys, so we chose to stay at Quality Inn due to the convenient location to the hospital. There were lots of stores and restaurants nearby, and the hotel is located in a safe clean...More

Thank gsouder
Response from Crystal804, General Manager at Quality Inn West EndResponded 3 weeks ago

Thank you for taking time to share your experiences with our future guests here on Trip Advisor. Our team here at the Quality Inn West End strives to make each guest stay the most enjoyable as possible. I am sorry to hear you was in...More

Reviewed 13 January 2018

I have stayed here every weekend since August and have never had a problem. the staff is always great and extremely friendly and helpful. They have games that you can borrow, at no charge during your stay if you are here with your kids. I...More

Thank fdny91101
Response from Crystal804, Manager at Quality Inn West EndResponded 15 January 2018

Thank you for taking the time to share your experiences at our hotel here on Trip Advisor the #1 trusted site for reviews. Thank you for choosing our hotel for when your travels brings you to the Richmond area. We know you have many hotels...More

Reviewed 10 January 2018

We stayed there after a party with friends and relatives...their homes were on "overflow" with family so we were looking for a reasonably priced room since we are on Social Security. This hotel fit the bill for price and was a very nice and comfortable...More

1  Thank DORISandGIRLS
Response from Crystal804, General Manager at Quality Inn West EndResponded 12 January 2018

Thank you for taking time to share your feedback on Tripadvisor for our future guests. We appreciate all feedback, as it helps us fine tune our operations to deliver exceptional service to our guests. I am happy to hear you had a comfortable stay with...More

Reviewed 3 January 2018

I stayed at the hotel for 12 nights on a business trip. My first two nights there the shower wouldn't get hot (or warm or anything but really chilly). I reported it each evening and it was fixed after the second night. The room was...More

Thank Jack R
Response from Crystal804, General Manager at Quality Inn West EndResponded 5 January 2018

Thank you for taking time to write about your recent experience at our hotel. I have shared your feedback with the Maintenance and Housekeeping staff. I greatly apologize that your service was not consistent during your stay with us. I appreciate you bringing that to...More

Reviewed 13 December 2017 via mobile

Basically you get what you pay for where this hotel is concerned. It looked nice as you pull up and the reception was lovely with some really nice touches like a table to make hot chocolate and marshmallows and decorated really nice. Staff were polite...More

Thank tcrcjc
Response from Crystal804, Manager at Quality Inn West EndResponded 17 December 2017

Thank you for sharing your experience we take all feedback to help us fine tune our operations. To ensure we deliver an excellent guest experience at our hotel. Glad to hear you enjoyed the hot chocolate bar it is really amazing and especially when it’s...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$58 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$58 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (44)
Room & Suite (34)
Dining (7)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
richardtunan
5 May 2017|
AnswerShow all 4 answers
Response from LexiMLH | Reviewed this property |
No unfortunately it's outdoor. But there is a YMCA nearby if you need a pool!
0
Votes
777Advisor777
13 April 2016|
Answer
Response from Daudirsch | Reviewed this property |
Check in- 3pm Check out- 11am No extra charge for breakfast
0
Votes
Leslie B
25 January 2016|
AnswerShow all 4 answers
Response from wearepsu1 | Reviewed this property |
21
0
Votes
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123
Room Tips
"Call and speak to them on the phone. The staff is very accommodating, and if you have questions the..."
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"We had a double queen with a view of the city in the distance...great sunrise"
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"Book this Hotel!"
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"I happen to like the sixth floor. My understanding is that smoking is allowed on the second floor."
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