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My father was having surgery for congestive heart failure at St Marys, so we chose to stay at Quality Inn due to the convenient location to the hospital. There were lots of stores and restaurants nearby, and the hotel is located in a safe clean...More
Response from Crystal804, General Manager at Quality Inn West EndResponded 3 weeks ago
Thank you for taking time to share your experiences with our future guests here on Trip Advisor. Our team here at the Quality Inn West End strives to make each guest stay the most enjoyable as possible. I am sorry to hear you was in...More
I have stayed here every weekend since August and have never had a problem. the staff is always great and extremely friendly and helpful. They have games that you can borrow, at no charge during your stay if you are here with your kids. I...More
Response from Crystal804, Manager at Quality Inn West EndResponded 15 January 2018
Thank you for taking the time to share your experiences at our hotel here on Trip Advisor the #1 trusted site for reviews. Thank you for choosing our hotel for when your travels brings you to the Richmond area. We know you have many hotels...More
We stayed there after a party with friends and relatives...their homes were on "overflow" with family so we were looking for a reasonably priced room since we are on Social Security. This hotel fit the bill for price and was a very nice and comfortable...More
1 Thank DORISandGIRLS
Response from Crystal804, General Manager at Quality Inn West EndResponded 12 January 2018
Thank you for taking time to share your feedback on Tripadvisor for our future guests. We appreciate all feedback, as it helps us fine tune our operations to deliver exceptional service to our guests. I am happy to hear you had a comfortable stay with...More
I stayed at the hotel for 12 nights on a business trip. My first two nights there the shower wouldn't get hot (or warm or anything but really chilly). I reported it each evening and it was fixed after the second night.
The room was...More
Thank Jack R
Response from Crystal804, General Manager at Quality Inn West EndResponded 5 January 2018
Thank you for taking time to write about your recent experience at our hotel. I have shared your feedback with the Maintenance and Housekeeping staff. I greatly apologize that your service was not consistent during your stay with us. I appreciate you bringing that to...More
Basically you get what you pay for where this hotel is concerned.
It looked nice as you pull up and the reception was lovely with some really nice touches like a table to make hot chocolate and marshmallows and decorated really nice.
Staff were polite...More
Response from Crystal804, Manager at Quality Inn West EndResponded 17 December 2017
Thank you for sharing your experience we take all feedback to help us fine tune our operations. To ensure we deliver an excellent guest experience at our hotel. Glad to hear you enjoyed the hot chocolate bar it is really amazing and especially when it’s...More