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Quality Inn West End

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Quality Inn West End
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208 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Virginia Beach, Virginia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Room itself was fine and clean, however, the continental breakfast only has one waffle iron. This wouldn't be a problem if the breakfast room wasn't equipped for over 20 people. Its larger in size than most breakfast areas, so you kinda expect more equipment to handle the crowd it attracts. So even coming down right when breakfast starts will be... More 

Helpful?
1 Thank LexiMLH
Vernier, Switzerland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

We have been at this hotel already twice before, we asked two weeks before our arrival for two rooms comunicating because we had children with us but we were given two rooms near each other but across the corridor. Breakfast is ok, abundant even if it does not varies from day to day, the service hardly see.

Helpful?
1 Thank Giampaolo B
Roanoke, VA
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 28 October 2016

I was looking for an inexpensive place to stay in the Richmond area so I booked a one night stay. The place is so so but not bad for one night. The staff was friendly, the room was comfortable although the furniture was dark and damaged. The room colors were dark and not inviting. The hallway colors were dark and... More 

Helpful?
1 Thank Hot4jak
Scranton, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2016

We were a little disappointed - upon check-in it was clear there was NOT enough staff - the night manager (very friendly) was staffing the desk herself and answering phone calls as well. There was quite a long line and it was a decent wait in line. The photos online aren't very accurate (not that I expected to be 100%)... More 

Helpful?
1 Thank cdj882
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review there were things mentioned that I find totally unacceptable and that does not stand up to our Quality Inn standards. I am reaching out to you to get additional information. I would also like to personally speak to you regarding your stay with us. Please contact me at (804) 346-0000 ext.... More 

Glen Allen, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2016

The staff provided excellent service. This is the hotel that everyone should stay if they are in town. The rooms were always kept clean and services were always done in a timely manner. My family was in transition and had to stay for quite a while, No regrets!!! Shout out to Dixie and Stacy

Helpful?
1 Thank shtrini
Chesapeake, Virginia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 October 2016 via mobile

Very nice lady at the front desk, however she needed some help due to being very busy. First room I noticed the A/C was not working properly and it felt humid. Upon closer inspection of the unit, I found mold on the air register. Requested another room and that one was okay. Good location for my purposes and would try... More 

Helpful?
1 Thank Jwfcort757
Henrico, Virginia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2016 via mobile

Came here for a little R and R. Was a bit disappointed when I walked in to my room. I couldn't shut the bathroom door and the cleaning was not at its best. Left my watch in the room and it took all day for me to get it back with at least 20 phone calls.

Helpful?
1 Thank Nailah R
McKinney, Texas, United States
Level Contributor
257 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 13 September 2016

The location is convenient to Richmond- the parking garage seemed rather sketchy. The hotel has seen better days- but the staff was so friendly and welcoming. It really needs a remodel- the room had some cosmetic problems- ripped curtains, ripped comforter, and the bath tub was not cleaned well. But, we were only there for one night- so I cleaned... More 

Helpful?
Thank Karen C
Emporia, Virginia
1 review
Reviewed 13 September 2016

It was a beautiful choice hotel. When I walked in the lobby was clean and pleasing to the eye. The front desk clerk was very friendly and made me feel very welcomed, she asked if I was a member of the choice privileges and gave me the credit on my account for spending the night there. I called to the... More 

Helpful?
Thank Francine W
1 review
Reviewed 28 August 2016

Clean room, friendly staff, beds are comfy, shower is decent, breakfast is breakfast, functioning A/C unit - for what you pay, one of the better options. Spent 4 nights there in transition to moving into new home. Can't recommend it enough.

Helpful?
Thank Konstantine K

79 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W. Broad St., Richmond, VA 23294
Region: United States > Virginia > Richmond
Price Range: $84 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West End 2.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn West End staff and other travellers.
7 questions
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mays landing
over a year ago
Virginia Beach, Virginia
Richmond, Virginia
10 months ago
Saint Louis, Missouri
over a year ago

See all questions (7)

Questions? Get answers from Quality Inn West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good position for Henrico County, easy to reach”
 of 5 bubbles 216giampaolob, 1 Nov 2016 | Read review
“Make reservations early! Hotel is always booked to capacity.”
 of 5 bubbles shtrini, 14 Oct 2016 | Read review
“Very slow and ancient elevator- do not stay on high floors”
 of 5 bubbles Y8038GIkarenc, 12 Sep 2016 | Read review
“Rooms and customer service is great.”
 of 5 bubbles 295francinew, 12 Sep 2016 | Read review
“Do not take a room on the 4th floor. City welfare recipiets housed there. Very noisy til 1 AM”
 of 5 bubbles klemps49, 21 Jun 2016 | Read review
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