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Crowne Plaza Richmond Downtown

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#13 of 83 Hotels in Richmond
Certificate of Excellence
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Crowne Plaza Richmond Downtown
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812 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 799: English reviews
Alexandria, Virginia
Reviewed 26 December 2015

My wife and I stayed here on Tuesday, December 22, 2015. Excellent. We'll stay here again. This hotel is centrally located. The parking garage is located inside the building so it's accessible. All the staff we met were professional. I regret I didn't get everyone's name, but I recall Thomas, the shuttle driver, and Darryl, the barkeep. The breakfast buffet...

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Helpful?
Thank AMB&JAS
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello AMB&JAS, thank you for your kind comments and reveiw of your recent stay. Our team will be appreciative that you have taken the time to provide your feedback. Please return again to the "Excellent" you deserve.

Leesburg, Virginia
Reviewed 24 December 2015

My husband and I stayed earlier in the year. I truly meant to write a review earlier, but lost a card with names of some staff I'd wanted to mention. William, Theola, Shannon, Faye, and Hannah did an impressive job. As I ate in the breakfast room in the morning, I experienced and observed their attentiveness, fine work ethic, and...

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Thank elee_15668
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear elee, my sincere thank you for taking the time to provide your feedback. I know our entire staff will be excited to hear your comments. We are all hoping that you will return again and enjoy our "Good Hotel, very fine staff", thanks again.

Reviewed 22 December 2015 via mobile

I was greeted at 1:03 a.m. by Wanda who made an 14 hour road trip fade. She was friendly, efficient and smiling...exactly what the doctor ordered. The rooms are wonderful and the bed designed to take you away. Thanks to the great restaurant staff who made breakfast a treat too. Thank you for an amazing stay! I will be back!

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Helpful?
Thank cymarie1964
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you cymarie1964 for taking the time to provide your remarks and kind feedback. I know Wanda and our entire Front Office team will be excited to hear your feeedback. Please return soon for more of what the doctor ordered!

Bayside, New York
Reviewed 18 December 2015

We had a little problem with our reservation and Desiree was a big help. She made us feel like we were "in good hands." Besides that the Breakfast was terrific and the staff there were very welcoming. It is a good place to stay because of the staff. They help in any way they can.

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Helpful?
Thank John R
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you John R fo rtaking the time to provide your feedback. Desiree and her Front Office team will be excited to hear your comments. Please return soon to your home away from home.

Independence, Virginia
Reviewed 18 December 2015

I make several trips a year to Richmond for meetings at the state Capital. I have stayed in many of the surrounding hotels but never stayed at the Crowne Plaza. After a friend referred me, I contacted Susie in sales to inquire about future visits. Susie made my reservations and was very pleasant and professional. Upon arrival I was impressed...

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1Thank Richard V
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Richard V, our sincere thank you for taking the time to provide your valuable feedback. Our team realizes that you have many hotels to choose from and are thankful that you have contacted Susie in reference to future stays. We hope to see you in the upcoming months.

West Chester, Pennsylvania
Reviewed 17 December 2015

This was my first visit back to this hotel in three years and I thoroughly enjoyed my experience. When I checked in, I was pleasantly surprised that I was upgraded to a Corner Suite and was quite excited. It was a panoramic view of downtown Richmond and the James River and the suite was bigger in size than some of...

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Thank SmilingSteve4
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you SmilingSteve4 for your valuable review of your recent stay. Our staff and management will be excited to hear your comments today! Please return for another Fantastic Stay!

Washington, DC
Reviewed 14 December 2015

This was our first stay at this hotel and we were pleasantly surprised, since normally we try to avoid "chain" hotels. Nice sized room with a queen-sized bed and sitting area with a sofa. Very clean and well maintained. Superb breakfasts. Excellent location. Easy walk to the restaurants of the Shockoe Slip. Hotel also has a van that will take...

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Thank SLRPBR
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello SLRPBR, thank you for taking the time to provide your feedback. Our team will be excited to hear your Most Enjoyable comments! Please return soon for another Enjoyable Stay!

Reviewed 7 December 2015

I stayed here during the Thanksgiving Holiday for one night while in Richmond. The hotel is downtown and has a great location - not terribly far from VCU, and some of the rooms have some great views. When I woke up, I had a wonderful overlook of the James River. I had some difficulties associated with my check-in, and the...

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Helpful?
Thank Curtis D
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Curtis D, I would like to thank you for your valuable feedback. Our entire team would like to offer a sincere apology for your issues. I would like to contact you directly to correct and make up for your experience. We are correcting these issues today. Again thank you for providing this feedback so we can better our product...

Richmond, Virginia
Reviewed 3 December 2015

The Crowne Plaza in Richmond is fantastic. I stay here frequently. The facility is clean and inviting. I can't say enough about the excellent staff and hospitality. The lounge is welcoming and relaxing. I also enjoy the exercise room which is well kept and all the equipment is clean and functional. Another excellent amenity is the available van and driver...

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Helpful?
Thank Barry S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you BarryS for sharing your Crowne Plaza experience! Tomas and our shuttle team have been a big hit! We are hoping you will have a chance to return soon.

Reviewed 27 November 2015

Althea Coleman is one of the most hospitable and warm individuals you will ever meet! She is at the front desk at the Crowne Plaza and she will make your experience everything you would want and more! Please take a moment to find her next time you stay at this establishment. She is one of the better humans that I...

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Helpful?
Thank John R
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello John R, Althea is a Gem! Thank you for providing your feedback. I know that Althea will be excited today as we will share your input with our entire team! Again thank you for sharing and please plan a return soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: $152 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Travelocity, Odigeo and IHG so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room was unique and awesome; suite room was luxurious.”
 of 5 bubbles 628peng, 23 Nov 2016 | Read review
“High floor on the river side.”
 of 5 bubbles VAGirl1, 22 Nov 2016 | Read review
“not sure if thre is a good room.”
 of 5 bubbles tommyl651, 16 Nov 2016 | Read review
“Executive rooms with river views have lots of windows and are quite nice.”
 of 5 bubbles DMN_12, 10 Nov 2016 | Read review
“Try to book a room on the James River side.”
 of 5 bubbles jjmyers421, 8 Nov 2016 | Read review
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