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Crowne Plaza Richmond Downtown

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#11 of 80 Hotels in Richmond
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Crowne Plaza Richmond Downtown
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826 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 813: English reviews
Salt Lake City, Utah
Reviewed 26 January 2016

I stayed in two different rooms and both had metal towel racks inside the bath/shower that were old; one fell off the wall tearing off a small chunk of skin on my little daughter's toe while she was showering causing bleeding not to mention the delays in the trip from having to buy supplies, medical care and emotional trauma. I...

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Helpful?
1Thank MamaLamaRunsWild
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear MamaLamaRunsWild, our entire staff would like to share our sincere apologies that anyone would be expose to a safety issue while staying with our property. We are very concerned that your daughter has been hurt and I will personally follow up the incident report. The safety of our customers is a daily priority and concern. We have started inspecting...

Laurel, Maryland
Reviewed 24 January 2016

Fresh and contemporary décor. Very clean and well maintained. Friendly staff, especially Train, the bell hop. He held our luggage after check out and was sure to point out to us that all of the items we mentioned as being valuable were in tact.

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Helpful?
Thank Diana K
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Diana K, for providing your feedback. I know Train and our entire snow team will be thankful and will hope to see you soon.

Roanoke, Virginia
Reviewed 20 January 2016 via mobile

The shuttle staff have ALL been so kind and helpful! We have been coming here for several weeks on business and we have utilized the shuttle service over and over. Tomas in particular has been very happy to help us in anyway he can!

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Helpful?
Thank S C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you SC for your feedback. I know that Tomas and the entire Valet/Shuttle team will be excited to hear your comments. We are looking forward to your return soon.

Perth, Australia
Reviewed 19 January 2016 via mobile

Stayed for one night. There was s rather long wait to check in but our room was great and we got good service from Wanda on the front desk when we needed snacks snd water late in the night. The facility appears to have been recently renovated. It would be nice to have express checkin for platinum IHG members:)

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Helpful?
Thank Graydon22
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

THank you Graydon22 for providing your feedback. I apologize that our team did not offer our IHG Rewards express check in. Again thank you for your feedback and please return soon.

Norfolk, Virginia
Reviewed 18 January 2016

Wonderful stay if only for 1 night... Would like to single out the front desk staff and Bell Man, Valet, + Coach Driver; Tamas. He is the epitome of high quality front line service and he creates a very positive face of the Hotel. Nice hotel, great place to stay!!

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Helpful?
Thank scoglo
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Scogio for providing your valuable feedback. I know that our entire Valet/shuttle team will be excited to hear you comments and will hope you return soon.

Reviewed 13 January 2016 via mobile

Tamas Steindel was a fantastic driver for us. Very personable and excellent service. He is a very valuable asset to the company. We needed several rides to local restaurant. We will stay here again in a few weeks because of the total over experience.

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Helpful?
1Thank Kevin C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Kevin for your valuable feedback. I know that Tomas and our entire team will be excited to hear your comments. We are looking forward to your return.

Reviewed 12 January 2016 via mobile

The front desk really took care of my lady and I. Very professional and thoughtful. Parking, breakfast, and great service. Wonderful experience! I recommend this spot to all the couples who enjoy a good time.

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Thank K. Anthony B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you K. Anthony B for providing your valuable feedback. A "Wonderful Experience" is our goal. I know that Renee, Jeanie and our entire Front Office team will be excited to hear your feedback. Please return soon for another Wonderful Experience.

Williamsburg
Reviewed 9 January 2016 via mobile

Wanda is the best Front Desk Agent ever! We checked in late unexpected no one to be nice to us but Wanda had a wonderful smile and personality and made us feel welcome as tired as we were thank you Wanda!

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1Thank Fred J
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Fred for your wonderful comments. I know Wanda and our entire Front Desk team will be excited to hear your feedback. Please return soon for more wonderful smiles.

Richmond, Virginia
Reviewed 8 January 2016

My (new) husband and I selected the Crowne Plaza Richmond Downtown for our out-of-town guests to stay at for our New Year's Day wedding. Prior to the wedding, we had a wonderful experience working with Casey McNutt in the sales department - she was so kind and accommodating. She was very speedy at answering all of our questions and flexible...

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Thank KimberlyEller
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Fantastic Kimberly, this is exactly what a new couple deserves, a wonderful experience! I know Casey will be excited to hear your feedback and we all wish you the best!

Dallas, Georgia
Reviewed 5 January 2016

Hotel shuttle picked us up at airport at midnight, great service! When we checked in we were greeted with a smile by the staff, in particular a lady named Wanda. It is always a pleasure to be assisted by someone who has a great attitude and are excellent at what they do! Overall enjoyed our short stay, room clean, comfortable...

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Helpful?
Thank laurami2016
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you laurai2016, for taking the time to provide your feedback from your recent stay. Our entire team including Wanda will be excited to hear your feedback. We are hoping you will have a chance to reeturn soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $224 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, IHG and Travelocity so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Face the James River / South”
 of 5 bubbles jeanbH120PX, 19 Dec 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, 17 Dec 2016 | Read review
“Forget the north side, get a room on the south side.”
  • North side view
  • South side view
 of 5 bubbles marklN8299CF, 13 Dec 2016 | Read review
“Try to get a room farther from the elevator, you can hear the 'traffic' of people walking by and their noise level.”
 of 5 bubbles ur2punny, 11 Dec 2016 | Read review
“Ask for the river side--gorgeous views.”
 of 5 bubbles ROXNRLZ, 8 Dec 2016 | Read review
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