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07/05/2017 08/05/2017
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    Crowne Plaza Richmond Downtown

    555 E Canal St, Richmond, VA 23219-3837
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    May 7
    May 8
    1 room, 2 adults, 0 children
    US$153
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    Traveller (116)
    Room & Suite (67)
    Dining (10)
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    Overview

    • Excellent44%
    • Very good30%
    • Average14%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “front desk” (156 reviews)
    “james river” (41 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3.5 Star Hotel
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    Traveller rating
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    Time of year
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    Reviewed 1 February 2017

    Stayed here in January for a professional development conference. The staff were friendly and helpful. Many of the conference attendees were arriving at the same time and that created some issues with parking and the valet. I think the bell hop actually parked my car...More

    Helpful?
    Response from ScottJones, General Manager at Crowne Plaza Richmond Downtown

    Thank you TJB567 for providing your valuable feedback. We appreciate that as a Conference attendee your perspective and view of our Hotel and services. I apologize that we would have a back up with our services with the group checking into the hotel. Again thank...More

    Reviewed 25 January 2017

    It was one of the most wonderful nights in Richmond, Va ever, thanks to a clean comfortable hotel in the downtown area of the city with a great caring staff member, Jeanie Walton who made it all the more exceptional. She is truly a gem...More

    Helpful?
    Response from ScottJones, General Manager at Crowne Plaza Richmond Downtown

    Thank you dys879 for providing your recent experience and review of our property. An Amazing Stay is truly what we believe you deserve. I know that Jeanie and our entire team will be excited to hear your feedback. Please return again soon for another Amazing...More

    Reviewed 17 January 2017 via mobile

    It was our first time playing in Volleyball tournament and was a little disappointed in where our hotel reservation were at because we were further away. Thank Goodness! The staff was great! Especially Jeannie, Tamas and Orlando. The shuttle service made everything great!! Jeannie was...More

    Helpful?
    Response from ScottJones, General Manager at Crowne Plaza Richmond Downtown

    Thank you Zonnie S for taking the time to provide your feedback from your stay this past weekend. Our team will be excited to hear your comments that I will share today. We are hoping to see you at this years SouthEastern Championships in Richmond...More

    Reviewed 16 January 2017

    I was there for a work conference where the hotel catered the food. Chef Lisa was amazing! She and her staff very extremely attentive, The food was AMAZING! from Ribs to Salmon to Chicken Marsala. Everything was excellent. We had special diets in our group...More

    Helpful?
    Response from ScottJones, General Manager at Crowne Plaza Richmond Downtown

    Thank you kcpsoftball for providing your valuable feedback concerning your recent stay with our hotel. I know that Chef Lisa and our entire team will be excited to hear your comments. again thank you and please return again soon.

    Reviewed 15 January 2017

    Well located and nice staff. Those are the only positive points. When we arrived the hotel was so cold that the staff was wearing an extra layer of clothe underneath, as their response to the low temperature. We had dinner at the cafeteria with our...More

    Helpful?
    Response from ScottJones, General Manager at Crowne Plaza Richmond Downtown

    Dear iah100, I would like to express our sincere apologies that you would have a stay that was uncomfortable. I will try to connect directly in an effort to make up for this experience. Again thank you for providing your valuable feedback. Our team will...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Dry Cleaning
    • Concierge
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$161 - US$243 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Richmond
    • #13 Business Hotel in Richmond
    • #13 Romantic Hotel in Richmond
    • #22 Family Hotel in Richmond
    Photos
    Traveller (116)
    Room & Suite (67)
    Dining (10)
    Pool & Beach (7)
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    Questions & AnswersAsk a question
    ackplatt
    Are there refrigerators and microwaves in the rooms? How much is the breakfast buffet and is it offered daily?
    12 March 2017|
    Answer Show all 7 answers
    Response from ScottJones | Property representative |
    hello ackplatt, we offer a microwave and fridge in all rooms. Package deal does offered our breakfast buffet at a discounted rate included.
    0
    Votes
    Kathy M
    Do you provide a shuttle to hotel from the downtown train station?
    9 June 2016|
    Answer Show all 4 answers
    Response from dvaden1984 | Property representative |
    Yes we do from main street train station. If you call the hotel when you arrive they can pick you up until 11pm. They can be reached at 804-788-0900
    0
    Votes
    Chantelle C
    Is there a hotel shuttle from Airport to Crown Plaza Richmond? I have booked at this hotel for next weekend. I just called the front desk and they said there was no shuttle from airport? Can someone please confirm. if not, what is the best way to get from airport to hotel? Thanks
    15 April 2016|
    Answer Show all 6 answers
    Response from ScottJones | Property representative |
    So very sorry to respond late however we are not able to offer our shuttle but Groome trans port does offer prebooked and pickup services. 804-222-7222 please let us know if we can help with contacting. 804-788-0900, Scott... More
    0
    Votes
    Room Tips
    "Ask for river views & high floor"
    Read review
    "Ask for the south side with the great river views."
    Read review
    "Do your research on this hotel, great view in my opinion and the staff is always willing to answer your..."
    Read review
    "Ed and Anthony are outstanding van drivers; they get you there and back with a smile. Very..."
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