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Delta Hotels by Marriott Richmond Downtown

958 reviews
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Traveller (149)
Room & Suite (98)
Dining (9)
Overview
  • Excellent49%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(181 reviews)
“james river”(48 reviews)
“shuttle service”(47 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (958)Write a Review
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All reviewsfront deskjames rivershuttle serviceparking garagebreakfast buffethotel shuttlecanal walkfree shuttlehotel staffgreat customer servicechecking inshockoe slipconvention centertomasyamaswaltonihg
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201 - 205 of 944 reviews
Reviewed 31 August 2016 via mobile

We were at this hotel 5 years ago. We needed to stay halfway to our trip to South Carolina. The hotel is very clean and the staff is great. The buffet breakfast was very good too. I would recommend the Crown Plaza. The rate was...More

Thank Steven L
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 1 September 2016

Thank you Steven L for taking the time to provide your review and feedback. Our staff will be excited to hear your recent comments. Please return again soon, perhaps for a weekend!

Reviewed 30 August 2016

We were in town to attend a concert and had reservations at the downtown HI Express but cancelled after seeing it and the parking. We changed to the Crowne Plaza and what a wonderful move! EVERYONE from the housekeeper to the cooks to the front...More

Thank jimknothd
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 1 September 2016

Thank you jimknothd for providing your glowing review of your recent stay with our property. A Wonderful Experience is truly what our team believes all customers deserve! Again, thank you and please return again soon for another 6 Star experience at the Crowne Plaza Richmond.

Reviewed 29 August 2016 via mobile

We checked in at the front desk and told 'you have a great room overlooking the James' but what they didn't tell us that it was already occupied. We went all the way up to the 13th floor, the key let us in and there...More

Thank birdnerdPDX
Reviewed 24 August 2016

We are in Richmomd at least once a month and I really enjoy my "home away from home" . We are always greeted with a smile from Ms Althea! She is truly amazing! She makes the trip worthwhile. We always appreciate the great service, clean...More

Thank dssolo1
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 25 August 2016

Thank you dssolo for taking the time to provide your valuable feedback. Excellent Customer Service is what we strive for everyday. Althea is truly a great example of Southern Hospitality and we are grateful to have as a part of our team. Again thank you...More

Reviewed 20 August 2016

We had a pleasant stay at the Hotel. It is well located and appointed and while not luxurious it is well priced and perfectly adequate The staff are extremely polite and helpful and the restaurant serves good food and is excellent value. I would recommend...More

Thank Robert H
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 23 August 2016

Robert H, thank you for taking the time to provide your feedback concerning your recent stay with our hotel. Again thank you for recommending our hotel and services. We are hoping to see you again soon.

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$145 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$145 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (149)
Room & Suite (98)
Dining (9)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Questions & Answers
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U6318KDpat
22 February 2018|
Answer
Response from Jered C | Reviewed this property |
I agree. Great place.
0
Votes
MG142
7 February 2018|
AnswerShow all 3 answers
Response from U6318KDpat | Reviewed this property |
Shuttle runs from 6am to 11 pm. Three vans. All have great drivers - Ed, Tomas, Cory.
0
Votes
Joy2p
20 August 2017|
AnswerShow all 2 answers
Response from Assistant1966 | Reviewed this property |
Yes they do offer shuttle service and the driver is very nice!
0
Votes
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1234
Room Tips
"Marriott Rewards Members will get upgraded if they have rooms. Just ask!"
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"We enjoyed our river view room!"
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"Ask for the corner suite! Also be certain to visit the pantry....they have ICE CREAM!!!"
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"Checkin in on your mobile app early to get upgrades such as a River view or larger suite."
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