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Richmond Marriott

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#16 of 79 Hotels in Richmond
Certificate of Excellence
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636 Reviews from our TripAdvisor Community

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Showing 633: English reviews
Fort Atkinson, Wisconsin
Reviewed 2 December 2016 via mobile

I travel constantly for business and greatly appreciate concierge lounges. Richmond Marriott is a jewel, not just for the food and other amenities but for Dawn, the hostess. She is one of a kind. She introduces herself and gives a warm welcome to each individual making you feel at home.

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Helpful?
Thank artsygal829
Management response:

Dear artsygal829, Thank you so much for taking the time to provide your review! Our greatest asset is our team and we are especially fortunate to have Dawn on board with us! I am so happy to hear that you've had such a wonderful time here at the Richmond Marriott and I hope we have the chance to welcome you...

Atlanta, Georgia
Reviewed 30 November 2016

I have stayed at this hotel for work almost every week for 6 months. The staff is friendly, the hotel beds are very comfortable and the rooms generally a good size. The gym is a little dated and could use some updated equipment but is also a decent size and has enough to do a good workout (minus missing some...

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Helpful?
Thank jjoury
Management response:

Dear jjourney, Thank you so much for taking the time to post your review for our property! We are so fortunate to have such an incredible team here at the Richmond Marriott and Dawn certainly is an exceptional member! We truly pride ourselves on ensuring each one of our guests has a memorable experience and I am so glad to...

Washington DC, District of Columbia
Reviewed 25 November 2016 via mobile

I love staying at a Marriott because by far it is the most predicted hotel chain. The staff will be professional, the room will be clean and the bed will be comfy. This hotel was just that and more. Check in: this sets the tone for your stay. I valet parked for $27 bucks a day but appreciate there is...

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Helpful?
Thank DaSypress
Management response:

Dear DaSypress, Thank you for taking the time to post such a detailed and wonderful review of our hotel. We as well enjoy the location and energy of this city, it is certainly part of what makes Richmond so great! I am pleased to hear you had such a memorable time here with us, we take great pride in our...

Richmond, Virginia
Reviewed 22 November 2016

We stayed there last week to attend a concert at the Richmond Coliseum It was within walking distance which was great! The hotel was clean and had a restaurant and a separate bar. There were lots of places to sit in the lobby which was nice because it was very busy because of the concert. The staff was great too....

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Helpful?
Thank Paige G
Management response:

Dear Paige G, I want to thank you for your spectacular review! Although it was a busy weekend, we did our best to keep things looking clean and welcoming for our guests and I am so glad to hear you were able to experience that. We take great pride in providing an exceptional experience for all our guests, its wonderful...

Reviewed 22 November 2016

I got a room that smelled terrible. Was eventually moved to another room during the early morning hours. Customer service was not understanding and disregarded me as just complaining. Gave me food to shut me up. 2nd complaint: I was not told I did not have enough points for the stay until after I made the complaint. I was told...

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1Thank CWhiteSolace
Management response:

Dear CWhiteSolace, I first would like to thank you for taking the time to provide your review, its allows us to identify areas in which we may need improvement. However, I am disappointed to read about your experience here with us. We truly pride ourselves on delivering an exceptional experience for our guests and it appears as if we have...

Waco, Texas
Reviewed 21 November 2016

Great business hotel. As a vendor that exhibits at conferences, this was the BEST experience in 17 years of shipping materials back to my corporate office! Deborah Martin, the manager of the shipping and receiving department provided the most amazing customer service I have ever experienced. Kudos to her and her staff and Marriott Management for hiring her and keeping...

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Thank cfischerrogers
Management response:

Dear cfischerrogers, Thank you for your excellent review! I am so happy to hear that we were able to make shipping go smoothly for you during your last business trip here! We take great pride in providing a memorable experience for our guests as well as in our staff who ensure that it happens. We are incredibly fortunate to have...

Winchester, Virginia
Reviewed 20 November 2016 via mobile

I stay at least once a year and I don't look forward to it... the staff us nice, but never a smooth stay. We checked in about an hour ago, went to our room to find it a mess, not ready. we went back down to the lobby and got our next room, this time one of our two keys...

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Thank Imscottfwhite
Management response:

Dear Imscottfwhite, I would like to thank you for taking the time to write your feedback, however I am disappointed to read that it appears we have fallen short of our goal of providing exceptional service during your stay here with us. Your feedback helps us to recognize the areas in which we need improvement, please rest assured that I...

Fort Lauderdale, Florida
Reviewed 16 November 2016 via mobile

This Marriott was in the right location. Worthwhile for that purpose. But my room was just ok. Nothing special. Plus the bathroom was small, with a pocket door and the sink was way too low ... Not what I expected. I also found the room lacked sound proofing .. I could here the person in the next room using their...

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Thank Bruce W
Management response:

Dear Bruce W, I want to thank you for taking the time to write your review in regards to your recent stay with us at the Richmond Marriott. I am happy to hear that our location was able to meet your needs during your visit, however I am so sorry to read that our facilities were not up to standard!...

Bloomingdale, New Jersey
Reviewed 16 November 2016

Having stayed at your property for the first time this past weekend, and not knowing the area, I did not know what to expect. First of all, I was looking for someplace close to the Coliseum. I'm pretty sure I couldn't have been any closer - two short blocks away! From the front desk staff to housekeeping, everyone was extremely...

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Helpful?
Thank JimGarth
Management response:

Dear JimGarth, Thank you for your spectacular review! We are very fortunate to be so closely located to so many venues in Richmond and it's great to hear that we were able to meet your needs in that regard! I am also incredibly pleased to read that we were able to provide you with a memorable experience. We take great...

Reviewed 14 November 2016

I review hotels from clean to dirty. Most don't make an impression at all, just a place to sleep. I was so impressed with the staff. They were so incredibly friendly and helpful. From housekeepers to the front desk staff. We were here during and incredibly busy weekend. Richmond Marathon and 4 Garth Brooks concerts. It could have gone terribly...

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Helpful?
Thank Karen A
Management response:

Hello Karen A, I want to thank you for providing such a detailed and wonderful review in regard to your recent stay with us! Our team is our biggest asset and we pride ourselves on providing exceptional service. Even with a busy weekend, I am so happy to hear that you were able to experience that first hand. I hope...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Miller's Sports Bar & Grill
T-Miller's Sports Bar & Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 

Additional Information about Richmond Marriott

Address: 500 E Broad St, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: $256 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott staff and other travellers.
6 questions
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Rutherford, New Jersey
7 months ago
Albany, New York
over a year ago
Radford, Virginia
over a year ago

See all questions (6)

Questions? Get answers from Richmond Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors (on the "even side") have great views of the city and river”
 of 5 bubbles DoodahMike, 4 Jan 2017 | Read review
“best views of downtown Richmond”
 of 5 bubbles 968ChrisA, 6 Dec 2016 | Read review
“Choose a top floor to enjoy the view.”
 of 5 bubbles 280paigeg, 22 Nov 2016 | Read review
“Choose a room that does not smell moldy or like mildew.”
 of 5 bubbles CWhiteSolace, 21 Nov 2016 | Read review
“high floors and away from the elevators - lots of rooms to choose from”
 of 5 bubbles j19283745, 2 Nov 2016 | Read review
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