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Four Points by Sheraton Richmond

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#13 of 81 Hotels in Richmond
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Four Points by Sheraton Richmond
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745 Reviews from our TripAdvisor Community

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Showing 738: English reviews
Pittsburgh, Pennsylvania
Reviewed 22 August 2016 via mobile

I always stay here when traveling through area. For whatever reason Spg has been transitioning it from a Sheraton to a four points. Pool was in process of being cleaned last weekend. Rooms were being upgraded with AC units and we had an issue but the front desk was more than willing to accommodate us. James the maintenance man was...

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Helpful?
Thank dpalladino
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

dpalladino Thank you for taking the time to tell us about your stay. We are so happy to hear that our front desk staff and James helped resolved your issue to your satisfaction. Your comfort and happiness is always our number one priority. It was a pleasure having you here and we look forward to seeing you soon.

Chapel Hill, North Carolina
Reviewed 21 August 2016

They are currently renovating and updating the hotel. It looks very nice, we were only disappointed that we were not told we did not have access to the pool; the outside had been damaged by weather and the inside was under construction. Dogs are allowed and we enjoyed getting to pet everybody's pooches! At breakfast Samo was very attentive and...

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Helpful?
Thank Rachel M
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Rachel M Thank you for taking the time to tell us about your stay. It is our sincere apology that you were not able to access the pool and it is under renovation. We hope that you will come back to see the finished product when our renovation is complete. All of your comments will be taken into great consideration...

Richmond, Virginia
Reviewed 17 August 2016

I was the day-of coordinator for a wedding in July 2016 and I just wanted to point out wonderful the entire staff was for this special day! Peter Travis, the Director of Catering, was so awesome to work with the months before the wedding - so accommodating, professional and kind! His staff: Lorraine, Sandra Q., Sandy, Albert, Juan and Samo...

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Helpful?
Thank ClassicAngela
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

ClassicAngela Thank you so much for taking the time to tell us about your stay. We are so happy to hear that Peter and the rest of our staff took such great care of your guest. Your happiness and satisfaction is always our number one priority. It was a pleasure having you here and we look forward to seeing you...

Norfolk, Virginia
Reviewed 17 August 2016

Our cable went out and the maintenance man James went out of his way to diagnose the problem and repair it. Thanks, man. We can't wait to see the finished indoor \ outdoor pool when it is completed. The super cool pet policy is our favorite feature.

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Helpful?
Thank jevanslocal285
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

jevanslocal285, Wow!!! Thank you for taking the time tell us about how satisfied you were with how James handled your issue. You are always our first priority. We are so honored you chose to stay with us. It was a pleasure having you here and we look forward to seeing you soon.

San Antonio, Texas
Reviewed 16 August 2016

Very comfortable rooms, bed, nice staff. The only problem encountered was I didn't know I needed to SCHEDULE a trip to the airport. I was told I couldn't catch the shuttle because I did not make an appointment and the night staff failed to inform me even though I told them I had a 5:45 flight in the morning. I...

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Helpful?
Thank Angela L
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Angela L, Thank you for taking the time to tell us about your stay. We are happy to hear how nice and accommodating our staff was. Management is looking into the situation with our shuttle service. Thank you for staying with us and we look forward to seeing you soon.

Reviewed 15 August 2016

We recently stayed for two nights for a wedding. Staff is very friendly and helpful. Kia in the restaurant is the best! Rooms were clean, buffet breakfast was pretty typical, but good. They were undergoing renovations of the indoor/outdoor pool which the kids were pretty bummed about. Otherwise, enjoyed our stay! Would definitely stay here again.

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Helpful?
Thank 74Tele
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

74Tele, Thank you for taking the time to tell us about your stay. We are so happy to hear how great Kia in our restaurant was during your visit. It was an absolute pleasure having you here and our Four Points family look forward to seeing you soon.

Roanoke, Virginia
Reviewed 15 August 2016

Excellent service from front desk Miss Monica and the servers Sandra and Sandy. Everyone was very friendly and professional . Lovely landscape and beautiful pool area and small pond with ducks. Also, very important, it is a pet friendly hotel.

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Thank Ingrid D
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to tell us about your stay. It is a pleasure to hear how accommodating Monica, Sandra and Sandy were during your visit. Your happiness is always our first priority. We truly enjoyed having you here and we look forward to seeing you in the future.

Washington DC, District of Columbia
Reviewed 12 August 2016

Upon checking in, there were issues with the room temperature and the air conditioning in my room. I'm a person that cannot function when I'm hot and we've had 100 degree days. I was even considering finding another hotel. James, with Maintenance, was accommodating beyond words. He came up and tried to do everything he could to increase the air...

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Thank KimmyinDC
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the review! It is absolutely wonderful to hear our staff did such an excellent job. James will be thrilled to hear about the compliments. We look forward to seeing you again soon!

Cruising on a sailboat in FL Keys
Reviewed 12 August 2016 via mobile

This is a recently renovated property and it is at the top of the Four Points brand. The rooms are spacious and the shower is first rate. Lots of hot water with excellent pressure. The HVAC is thermostatically controlled high end window units which are quiet and efficient. The internet works well and the fridge and microwave are nice additions....

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Helpful?
Thank DocFraud
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to tell us about your stay. It is a pleasure to hear how accommodating Samo and the rest of our staff was during your visit. Your happiness is always our first priority. We truly enjoyed having you here and we look forward to seeing you in the future.

New York City, New York
Reviewed 10 August 2016

I enjoyed he best breakfast with Kia. We had a great conversation. She also a wonderful waitress and I look forward to seeing her on my next stay. Look for her she's the tall beautiful young lady and she calls herself "Kia like the car".

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Thank goldmemberboo
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

GoldMemberboo, Thank you for the taking the time to tell us about your stay. We are so elated to hear how wonderful Kia was. We are very grateful to have her apart of our team. It was truly a joy having you here and we look forward to seeing you soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more   less 

Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Region: United States > Virginia > Richmond
Price Range: $145 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton
Hotel Style:
#4 Green Hotel in Richmond
#18 Romantic Hotel in Richmond
#20 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view nice”
 of 5 bubbles 320stephaniew, 7 Feb 2017 | Read review
“The 7th floor is completely renovated.”
 of 5 bubbles mrstmcguire, 29 Dec 2016 | Read review
“The rooms on back of the hotel offers a view of many ponds...almost a park like setting and you can walk around back there.”
 of 5 bubbles gkswimdad, 29 Dec 2016 | Read review
“nice accessible rooms”
 of 5 bubbles 269crystaln, 9 Dec 2016 | Read review
“No particular good/bad suggestions. It's a nice.”
 of 5 bubbles NikonJeb, 28 Nov 2016 | Read review
5 of 5