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Not overly impressed at all, with the exception of the Waitress for Breakfast the Hotel has seen better days, service was curt in many areas and the Hotel itself needs some upkeep. All areas where clean but just in need of an update
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 5 May 2017
It is always our goal to provide our guests with a great experience where everything exceeds their expectations and we are disappointed to know that this was not your experience. Nonetheless, we appreciate all guest feedback and will certainly utilize your comments to ensure a...More
I want to first start by saying that the staff I interacted with were nice and this review does not reflect them.
I was in town for business and was booked in this hotel due to price in the area, it was cheaper by almost...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 6 April 2017
While we appreciate your compliments on our friendly, professional staff and on our great value, we are sorry to hear that other aspects of your stay failed to meet your expectations or the high standards we strive for. I can assure you that your comments...More
Hotel is very dated. We had to lift our door up in order to get it to close. Three separate rooms in our group had items stolen by housekeeping. When reported to management, all they did was ask housekeeping if they saw the items in...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 30 March 2017
While we are pleased to know that you found our location to be convenient, we are sorry to hear that you were disappointed with your experience. We take all guest concerns very seriously and I can assure you that we are looking into your concerns...More
We stayed in room 603. It was a shame that an otherwise nice room had a mildew smell that knocked you over when you walked in. The toilet seat was also strangely low. We really had to struggle to stand up. I suppose ideal for...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 5 March 2017
We appreciate your comments on our friendly staff, comfortable beds, and delicious breakfast. That being said, we have high standards for the cleanliness of our hotel and guest rooms, including a fresh smell, so we were disappointed to hear of the issue you encountered. We...More
Hotel location is not bad, and there are nice new shopping plaza really close by.
The hotel itself is a little bit old, and it could be just a little bit cleaner.
Breakfast buffet is $10 per person, but I don't think it is worth...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 3 March 2017
Thank you for being our guest and thank you for taking the time to provide us with feedback on your experience. We appreciate your comments on our convenient location and friendly staff. We have high standards for the maintenance and cleanliness of our hotel so...More
US$96 - US$136 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#7 Green Hotel in Richmond
Non-Smoking Rooms ,
Number of rooms
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