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31/12/2017 01/01/2018
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    Holiday Inn Richmond I 64 West End

    2000 Staples Mill Rd, Richmond, VA 23230-3109
    011 65 800 852 6027
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    31/12/2017 01/01/2018
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    US$91
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    Traveller (18)
    Room & Suite (15)
    Dining (10)
    Overview
    • Excellent23%
    • Very good26%
    • Average20%
    • Poor15%
    • Terrible16%
    25 Aug 2017
    “Average 'budget' hotel; great front desk staff”
    3 Jul 2017
    “No free breakfast here”
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Family Rooms
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    3.5 Star Hotel
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (217)
    There are newer reviews for Holiday Inn Richmond I 64 West End
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    11 - 15 of 210 reviews

    Reviewed 4 May 2017

    Not overly impressed at all, with the exception of the Waitress for Breakfast the Hotel has seen better days, service was curt in many areas and the Hotel itself needs some upkeep. All areas where clean but just in need of an update Had issues...More

    Thank AdrianWhitehead
    Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 5 May 2017

    It is always our goal to provide our guests with a great experience where everything exceeds their expectations and we are disappointed to know that this was not your experience. Nonetheless, we appreciate all guest feedback and will certainly utilize your comments to ensure a...More

    Reviewed 5 April 2017

    I want to first start by saying that the staff I interacted with were nice and this review does not reflect them. I was in town for business and was booked in this hotel due to price in the area, it was cheaper by almost...More

    Thank deroonb
    Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 6 April 2017

    While we appreciate your compliments on our friendly, professional staff and on our great value, we are sorry to hear that other aspects of your stay failed to meet your expectations or the high standards we strive for. I can assure you that your comments...More

    Reviewed 28 March 2017 via mobile

    Hotel is very dated. We had to lift our door up in order to get it to close. Three separate rooms in our group had items stolen by housekeeping. When reported to management, all they did was ask housekeeping if they saw the items in...More

    Thank MO313
    Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 30 March 2017

    While we are pleased to know that you found our location to be convenient, we are sorry to hear that you were disappointed with your experience. We take all guest concerns very seriously and I can assure you that we are looking into your concerns...More

    Reviewed 4 March 2017 via mobile

    We stayed in room 603. It was a shame that an otherwise nice room had a mildew smell that knocked you over when you walked in. The toilet seat was also strangely low. We really had to struggle to stand up. I suppose ideal for...More

    Thank Scriptspring
    Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 5 March 2017

    We appreciate your comments on our friendly staff, comfortable beds, and delicious breakfast. That being said, we have high standards for the cleanliness of our hotel and guest rooms, including a fresh smell, so we were disappointed to hear of the issue you encountered. We...More

    Reviewed 3 March 2017

    Hotel location is not bad, and there are nice new shopping plaza really close by. The hotel itself is a little bit old, and it could be just a little bit cleaner. Breakfast buffet is $10 per person, but I don't think it is worth...More

    Thank BrunchBN
    Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 3 March 2017

    Thank you for being our guest and thank you for taking the time to provide us with feedback on your experience. We appreciate your comments on our convenient location and friendly staff. We have high standards for the maintenance and cleanliness of our hotel so...More

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    About
    Awards & Recognition
    GreenLeadersBronze level
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Business Centre with Internet Access
    • Conference Facilities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    Details
    • Price range
    • US$96 - US$136 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Green Hotel in Richmond
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Orbitz, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Holiday Inn Richmond I 64 West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Richmond
    • Also Known As
    • Holiday Inn Richmond i 64 West End Hotel Richmond ,
    • Crossroads Holiday Inn ,
    • Richmond Holiday Inn
    Add Photo Photos
    Traveller (18)
    Room & Suite (15)
    Dining (10)
    Pool & Beach (1)
    Hotel & Grounds (24)
    Business Centre & Event Rooms (5)
    Bathroom (2)
    Nearby
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    Ask a question
    Questions & Answers
    TravelGal1246
    10 July 2016|
    Answer
    Response from Sarah H | Property representative |
    Thank you for your inquiry. No, our hotel is not pet-friendly.
    0
    Votes
    TravelGal1246
    10 July 2016|
    Answer
    Response from Sarah H | Property representative |
    Thank you for your inquiry. No, our hotel is not pet-friendly.
    0
    Votes
    Room Tips
    "Avoid unless price is the only thing that matters."
    Read review
    "Pick a room at the higher floors."
    Read review
    "Get a room away from the elevator and on the front side in the summer to avoid the heat."
    Read review
    "another chain"
    Read review
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