We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Booked a room with two queen sized beds, but was placed in a room with one bed and a pull out couch. Not very comfortable. Room was not very clean. There was dust in corners and along wall. We found a vitamin (pill) under a...More
My visit here was very pleasant. the staff was very nice and they had a nice place where you can make some tea in the lobby. They also had vending machines all over the hotel and a business center. Only a 10-minute drive from the...More
Thank Daisyann L
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 9 February 2017
Dear Daisyann L:
We are so glad that you enjoyed your stay with us. We appreciate this great review and hope to see you again soon.
Yours in hosptiality,
The room was clean an comfortable. The restaurant was closed and there were no on site "options" for food. This is the only Choice Hotel I have visited that did not have a breakfast bar or continental breakfast. Front desk was friendly and helpful, but...More
I do not recommend this hotel. I understand night staff is a difficult position to fill. But seriously - teach them a little about customer service. We arrived late and I had checked with the hotel to make sure everything was ready for us. The...More
There were roaches in the room. The hair dryer didn't work. The hotel room itself is littered with messages from management saying please tell us if you are not satisfied with the room, and false promises that it will be taken care of. I let...More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their... More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their have no clue. With that being said, in some instances, the same one complaining about bed bugs are the same guests who brought them along.
Any reported bed bug case we receive is inspected, treated and reinspected before other guests occupy the room.
I cannot guarantee the room will be bug-free because I'm not sure what the previous guest(s) left behind until it's reported to the hotel.