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Really nice rooms, property is nice ,breakfast area was good, could add more items like fruit. Property has very friendly staff, and management. I have stayed here for years, and the property has been renovated. I love this place!More
Thank Carolyn J
Response from 00esa, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - SouthResponded 20 May 2017
Carolyn, thank you for taking the time to write a review about your exceptional stay once again at Extended Stay America - Richmond - W. Broad Street - Glenside - South. We are so delighted to read that you loved our updated property, friendly associates...More
There are two Extended stays next to each other, one was about $30 more expensive per night (not this one). From the outside, the more expensive hotel looks a little nicer/more updated. The one I stayed at was more motel like on the outside, but...More
Thank Jolie C
Response from Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - SouthResponded 9 May 2017
Your comments regarding your stay are important. Thank you for taking the time to share your experience. It is good to know you had a pleasant stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit...More
The front office staff don't know which rooms are clean or not they gave us a room that was not ready yet. Thank goodness we didn't bring our luggage to room I would have been fuming. The breakfast is a joke package grits or oatmeal,...More
Response from Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - SouthResponded 25 April 2017
Thank you for taking the time to share your experience. We are pleased to read that you valued our convenient location; however, please accept our apologies that our staff were not able to assist you properly. We will begin coaching our staff to make sure...More
Never stay here again...............Condition of hotel is terrible and the people I saw must be homeless or something. Everything in the room is cheaply made bed was not comfortable. TV was a joke. Shower was a joke. Room condition was not up to par for...More
Thank Sam E
Response from Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - SouthResponded 12 October 2016
Your review for our hotel was recently brought to my attention. I am sorry to hear that you did not enjoy your stay with us. In response to your feedback, I am happy to report that the hotel is due for renovations starting soon; therefore,...More
We needed a last minute room reasonably close to VCU and unfortunately booked without checking reviews. We were surprised when we checked in to see the hotel check in was in the hotel "office" rather than a reception area and the place was generally run...More
Response from Manager_11525, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - SouthResponded 10 October 2016
I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that the room conditions were not to your standards. We are extremely excited about the upcoming renovations to the property to eliminate the issues...More
US$75 - US$99 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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