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Courtyard Richmond West

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#31 of 83 Hotels in Richmond
Certificate of Excellence
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158 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Reviewed 1 week ago via mobile

When I got here there was a sign at he front desk saying they will return in a few minutes. Eventually the staff showed up. Front desk staff not friendly enough I get short answers from them when I ask them questions like: is there security? and there answer is "no". Area seemed ok, very suburban. Across street Home Depot...

Thank franklin2015
Los Angeles, California
Reviewed 3 weeks ago

Although it is great to be able to get breakfast in the bistro, the rooms need serious updating . The couch in our king suite looked very worn . The bathroom toilet was one in which the handle needed to be held throughout every flush to work. The tub /shower combo had a curtain which despite all attempts to use...

Thank JoAnn
Marriott_CY_West_GM, General Manager at Courtyard Richmond West, responded to this review

Please accept my sincere gratitude for choosing the Richmond West Courtyard! I realize there are many hotel options in the area and appreciate your patronage. Marriott takes great pride in delighting each of our guests. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay....

Cary, NC
Reviewed 3 weeks ago via mobile

I picked this hotel based on its proximity to Broad street and was very happy with my choice. The lobby has been updated and has the modern look with the bistro and and tv screens. The staff was really welcoming and asked what brought us to the area. Finding the rooms can be a bit of a maze so it...

Thank Katladyunc
Reviewed 3 weeks ago

This service at this courtyard is exceptional. Most of the staff, really are far and away better than any other Marriott properties I've visited, resorts included. The first time I stayed here, I was helping my daughter during college move-in weekend, and I always remembered the service. I then stayed here for business this year, and after receiving exceptional service,...

Thank Cidee
Chatteris, United Kingdom
Reviewed 1 November 2016

With a great deal of choice this hotel was booked for me for a business trip to Richmond. Immediate impression was excellent - such friendly and knowledgeable staff. The rooms were spacious and well equipped. Very clean and all amenities worked well. The location was idea - many shops and restuarants to choose from, all have great recommendations.

Thank Julian K
Columbia, South Carolina
Reviewed 27 September 2016

Good location if need you to be near the Richmond Station for Amtrak or St. Mary's Hospital Area. Stayed here many times over the last 20 years. Willow Lawn restaurants and shopping is nearby too. Will stay again.

Thank Debra S
Steven P, General Manager at Courtyard Richmond West, responded to this review

Please accept my sincere gratitude for choosing the Richmond West Courtyard! I realize there are many hotel options in the area and appreciate your patronage. Marriott takes great pride in delighting each of our guests, and on behalf of the staff here, we truly hope that we were able to provide you with the service and amenities you have come...

Jacksonville, Florida
Reviewed 10 September 2016 via mobile

Turns out hotel not located in very nice location, but hotel is very clean and well maintained. Grounds are clean and neat. Staff is friendly and helpful. No nice restaurants or modern shopping center close by. Roads in area are a bit confusing!

Thank dick32225
Reviewed 6 September 2016 via mobile

This courtyard is a nice, updated property in a very central location. Ask for an interior room and you get a nice little oasis in the middle of an area with many conveniences. The rooms seemed newly renovated and were very comfortable. The interior rooms looked onto a grassy central area that wax very quiet and peaceful even when the...

Thank jt914
Addison, United States
Reviewed 30 August 2016

The hotel staff is very friendly and welcoming. They were attentive in helping answer any questions you had. The hotel we very well kept and clean. The rooms were spacious and well maintained. Some rooms, not all, had balconies that you can step out on which is always a nice treat.

Thank Jessie C
Williamsburg, Virginia
Reviewed 15 August 2016

Friendly staff, very nice accommodations. Typical Marriott and wasn't disappointed. Outdoor pool was nice; we didn't swim but did sit pool side for a while. Bistro was better than most quick hotel food and staff working there were also very pleasant. Had a bit of trouble with the a/c in our room. First too cold so we made it a...

Thank LIZ R

65 photos of this hotel

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Management photos: Courtesy of the property manager

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Room/Suite (12)
Pool/Beach Area (1)
Dining (3)
Hotel & Grounds (12)
Business Centre/Function Rooms (2)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Richmond West

Address: 6400 W Broad St, Richmond, VA 23230-2012
Region: United States > Virginia > Richmond
Price Range: $161 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond West 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond West Hotel Richmond
Richmond Courtyard
Richmond Marriott
Hotel Style:
#26 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond West staff and other travellers.
3 questions
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Denair, California
over a year ago
Riverside, Rhode Island, United States
over a year ago
Fredericksburg, Virginia
over a year ago

See all questions (3)

Questions? Get answers from Courtyard Richmond West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the front building behind the check in desk are very quiet”
 of 5 bubbles 395jessiec, 30 Aug 2016 | Read review
“Ask for a room overlooking courtyard if you want to be closer to the pool.”
 of 5 bubbles lizr723, 14 Aug 2016 | Read review
“Second floor balcony rooms facing the courtyard are lovely, especially in good weather.”
 of 5 bubbles pricelinetraveler, 10 Jun 2016 | Read review
“Ask for a second floor room towards the back of the hotel”
 of 5 bubbles EFBS, 12 Nov 2015 | Read review
“Rooms facing the pool (inside) have a better view unless you don't like the noise associated with a pool.”
 of 5 bubbles EDJfromDE, 30 Jun 2015 | Read review
5 of 5
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